Methodologies for Involving Older Adults in the Design Process

Newell, Alan F.; Arnott, John L.; Carmichael, Alex; Morgan, Maggie

doi:10.1007/978-3-540-73279-2_110

Cited by 55 publications

(27 citation statements)

References 16 publications

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“…While most points of view center on the fact that the ageing process decreases the sensory, motor and cognitive abilities of individuals and consequently tend to reduce the problem to the more general one of accessibility, nonetheless inclusive website design for older users is a rather more complex issue [57]. Thus, whilst one of the espoused best practices of inclusive design is to involve users at all stages of the design process [69], when it comes down to older users this task could potentially be complicated by issues such as: requirements gathering [34][61] [106], access/isolation issues to do with the users themselves, as well as by the lack of technology understanding and confidence in this segment of the population [70]. Additionally, the relative lack of confidence as ageing occurs potentially exacerbates the impact that a single usability problem might have on the older individual's willingness to engage with a product.…”

Section: Usability and Qualitymentioning

confidence: 99%

Silver Surfers, E-government and the Digital Divide: An Exploratory Study of UK Local Authority Websites and Older Citizens

Choudrie

Ghinea

Songonuga

2013

Interacting with Computers

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Governments around the globe are striving to provide e-government, online products and services to all the citizens of their respective countries. This has meant that there is a shift in the conventional mode of public service delivery from a face-to-face and telephone mode to electronic means. However, not all the citizens are making use of these changes and one demographic citizens group that is currently attracting immense interest related to their welfare, health and other such issues is the older people group. Using this as reasoning, the aim of this exploratory and explanatory research is to understand the e-government initiatives in the UK, more specifically London. To conduct this research, a mixed qualitative and quantitative research approach was pursued. It was concluded that the benefits of the Internet to many of the users is relative, depending on the age, perceptions and level of innovativeness of the user. It was learnt that in relation to quality, the local authority websites do contain useful and relevant information for the elderly. However, this information is difficult to access, mainly due to the lack of knowledge, or skills in the use of computers, or Internet. From this research it is expected that a contribution to academia will emerge in the form of a better understanding of issues related to e-government, the digital divide and older citizens. For industry, the contributions of this research is the identification and understanding of issues related with online products and services and the older citizen. For policymakers, this research proffers an understanding of issues related with demand and supply of online products and services that governments are currently providing.

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Section: Usability and Qualitymentioning

confidence: 99%

Silver Surfers, E-government and the Digital Divide: An Exploratory Study of UK Local Authority Websites and Older Citizens

Choudrie

Ghinea

Songonuga

2013

Interacting with Computers

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“…As others have highlighted, self reports alone are limited by participants' wishes to praise the researcher, rather than give an objective view [19]. The logs data were instrumental in facilitating the interview and help elicit reasons behind decisions to use, or not use, the technology.…”

Section: Engagement With the Systemmentioning

confidence: 99%

Linking the lonely: an exploration of a communication technology designed to support social interaction among older adults

Garattini

Wherton

Prendergast

2011

Univ Access Inf Soc

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This article explores mixed methods data gathered from a pilot of a communication system prototype in the homes of 19 older adults over a period of 10 weeks. The system has been designed to enhance communication among both friends and strangers and has been developed as a possible tool to increase interaction in older adults suffering from social isolation and loneliness. The paper uses remote logging data to inform discussion of how such a technology was received and utilised over time in a home setting. Qualitative data gathered via entry and exit interviews, and weekly checkpoint calls were used to provide deeper insight into patterns and practices identified via the logs.

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“…These authors also suggest a range of ways to encourage an empathetic relationship with users. These include very early involvement of users, interactive workshops and the concept of ''mutual inspiration'' [11,12,16,17,39]. It is not easy to be certain that one's sample of users is representative even with a very constrained user group, but, for the reasons adduced above, it would be impossible to produce a small set of older users who were truly representative of this population.…”

Section: Defining the User Group And Developing An Empathic Relationsmentioning

confidence: 99%

User-Sensitive Inclusive Design

Newell

Gregor

Morgan

et al. 2010

Univ Access Inf Soc

169

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Methodologies for Involving Older Adults in the Design Process

Cited by 55 publications

References 16 publications

Silver Surfers, E-government and the Digital Divide: An Exploratory Study of UK Local Authority Websites and Older Citizens

Silver Surfers, E-government and the Digital Divide: An Exploratory Study of UK Local Authority Websites and Older Citizens

Linking the lonely: an exploration of a communication technology designed to support social interaction among older adults

User-Sensitive Inclusive Design

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