User-Sensitive Inclusive Design

Newell, Alan F.; Gregor, Peter; Morgan, Maggie; Pullin, Graham; Macaulay, Catriona

doi:10.1007/s10209-010-0203-y

Cited by 169 publications

(118 citation statements)

References 39 publications

(38 reference statements)

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“…However, they also demonstrate that factors other than service user needs have an impact on the provision of services. Research from other disciplines including assistivetechnology research and information systems design emphasizes that usercentered design perspectives may create services that fulfill service user needs more efficiently, more effectively, and with greater benefit to service users (Blomkvist et al, 2003;Newell, Gregor, Morgan, Pullin, & Macaulay, 2010). The integration of user-centered principles into the provision of library services has also been widely discussed but not consistently applied (Dalrymple, 2001;Zweizig, 1976;Zweizig & Dervin, 1977).…”

Section: Bibliotherapy In the United Kingdommentioning

confidence: 99%

Mind the Gap: Do Librarians Understand Service User Perspectives on Bibliotherapy?

Brewster¹,

Sen²,

Cox³

2013

lib

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Article:Brewster, L., Sen, B.A. and Cox, A.M. (2013) Mind the gap: do librarians understand service user perspectives on bibliotherapy? Library Trends, 61 (3). pp. 569-586.eprints@whiterose.ac.uk https://eprints.whiterose.ac.uk/ Reuse Unless indicated otherwise, fulltext items are protected by copyright with all rights reserved. The copyright exception in section 29 of the Copyright, Designs and Patents Act 1988 allows the making of a single copy solely for the purpose of non-commercial research or private study within the limits of fair dealing. The publisher or other rights-holder may allow further reproduction and re-use of this version -refer to the White Rose Research Online record for this item. Where records identify the publisher as the copyright holder, users can verify any specific terms of use on the publisher's website. TakedownIf you consider content in White Rose Research Online to be in breach of UK law, please notify us by emailing eprints@whiterose.ac.uk including the URL of the record and the reason for the withdrawal request. Mind the Gap: Do Librarians Understand Service User Perspectives on Bibliotherapy?Liz Brewster, Barbara Sen, and Andrew Cox Abstract Bibliotherapy schemes aim to improve mental health and well-being. Schemes focus on engagement with either imaginative literature or self-help texts and are now commonplace in U.K. public libraries. Impetus for bibliotherapy schemes was influenced by health policy and a drive toward partnership working. There is a recognized need for in-depth evaluation of bibliotherapy services; the lack of evaluation is problematic, as the schemes are designed without reference to service user perspectives. There is a need to identify and analyze usage to assess effectiveness of the schemes. Drawing on data from interviews and focus groups with library and health professionals and service users, this article explores the service provider and service user perspective on bibliotherapy schemes. It concludes that-for service providers-there is a lack of clarity and understanding about how bibliotherapy works, and this impacts on the experience of service users. While service providers and service users share a common goal of improving mental health and well-being, their understandings of bibliotherapy differ, meaning there is a potential gap between service provision and service user needs. The article concludes that in-depth research influenced by user-centered design principles, may help to improve services in practice.

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Section: Bibliotherapy In the United Kingdommentioning

confidence: 99%

Mind the Gap: Do Librarians Understand Service User Perspectives on Bibliotherapy?

Brewster¹,

Sen²,

Cox³

2013

lib

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“…As a result, design paradigms such as "Inclusive Design" [2][3], "Design for All" [4] and "User Sensitive Inclusive Design" [5] have been proposed to encourage designers to include non-standard populations such as older and disabled users in the design process. These approaches aim to give an effective voice to users in the design process and enable designers to develop real empathy towards users to ensure they communicate design ideas in an accessible form.…”

Section: Introductionmentioning

confidence: 99%

Participatory Design with Blind Users: A Scenario-Based Approach

Sahib

Stockman

Tombros

et al. 2013

Lecture Notes in Computer Science

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Abstract. Through out the design process, designers have to consider the needs of potential users. This is particularly important, but rather harder, when the designers interact with the artefact to-be-designed using different senses or devices than the users, for example, when sighted designers are designing an artefact for use by blind users. In such cases, designers have to ensure that the methods used to engage users in the design process and to communicate design ideas are accessible. In this paper, we describe a participatory approach with blind users based on the use of a scenario and the use of dialogue-simulated interaction during the development of a search interface. We achieved user engagement in two ways: firstly, we involved a blind user with knowledge of assistive technologies in the design team and secondly, we used a scenario as the basis of a dialogue between the designers and blind users to simulate interaction with the proposed search interface. Through this approach, we were able to verify requirements for the proposed search interface and blind searchers were able to provide formative feedback, to critique design plans and to propose new design ideas based on their experience and expertise with assistive technologies. In this paper, we describe the proposed scenario-based approach and examine the types of feedback gathered from its evaluation with blind users. We also critically reflect on the benefits and limitations of the approach, and discuss practical considerations in its application.

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“…The design-for-all, universal design, and inclusive design approaches are characterised by encouragement of designers to extend their designs to include older and disabled people in all phases of R&D (Newell et al, 2011), despite the higher cost, extra work (Abascal and Azevedo, 2007;Sponselee et al, 2008) and greater attention required from the designers (Wallace et al, 2010). However, according to Portet et al (2011), the design-for-all approach may be inappropriate for PwD because of their specific individual needs and pathologies.…”

Section: Randdmentioning

confidence: 99%

“…This approach could also be referred to as 'proactive design' (Duquenoy, 2004), as a holistic approach or perspective (Kosta, Pitkänen, et al, 2010), as value sensitive design (Wright, 2011), ergonomic design (Wallace et al, 2010), or simply as ethical design (Kosta, Pitkanen, et al, 2008). The involvement of (vulnerable) users in the design process can be maintained by means such as role-playing (Picking et al, 2012), drama (Sponselee et al, 2008) or acted performance (Newell et al, 2011), and interviews (Maier and Kempter, 2009). The feedback from users for design is crucial because every target user is a domain expert (Allen et al, 2008).…”

Section: User Involvement In Randdmentioning

confidence: 99%

A Review of Contemporary Work on the Ethics of Ambient Assisted Living Technologies for People with Dementia

Novitzky

Smeaton

Chen³

et al. 2014

Sci Eng Ethics

117

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Ambient assisted living (AAL) technologies can provide assistance and support to persons with dementia. They might allow them the possibility of living at home for longer whilst maintaining their comfort and security as well as offering a way towards reducing the huge economic and personal costs forecast as the incidence of dementia increases worldwide over coming decades. However, the development, introduction and use of AAL technologies also trigger serious ethical issues. This paper is a systematic literature review of the on-going scholarly debate about these issues. More specifically, we look at the ethical issues involved in research and development (R&D), clinical experimentation, and clinical application of AAL technologies for people with dementia and related stakeholders. In the discussion we focus on: 1) the value of the goals of AAL technologies, 2) the special vulnerability of persons with dementia in their private homes, 3) the complex question of informed consent for the usage of AAL technologies.

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User-Sensitive Inclusive Design

Cited by 169 publications

References 39 publications

Mind the Gap: Do Librarians Understand Service User Perspectives on Bibliotherapy?

Mind the Gap: Do Librarians Understand Service User Perspectives on Bibliotherapy?

Participatory Design with Blind Users: A Scenario-Based Approach

A Review of Contemporary Work on the Ethics of Ambient Assisted Living Technologies for People with Dementia

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