This paper discusses the use of theatrical techniques to communicate to designers the user requirements for IT interfaces -particularly those of ''extreme users'' such as older people. The methodology and processes of producing such material in a video form are described, together with the strengths and weaknesses of this approach. The paper concludes by suggesting the various roles live theatre can play in user centered design. Although the research, on which this paper is based, focuses on the challenges presented by older and disabled users, the techniques described are applicable to a wider range of users.
As the Web becomes more integral to day-today life, there is a danger that many older people will be excluded if their access needs are not considered by content designers. Although accessibility guidelines for designers are available, experience shows that these guidelines have not been successful enough in producing Web sites accessible to older people. In this paper, the shortcomings of relying solely on accessibility guidelines are reviewed, and several ideas are proposed for encouraging a more holistic approach to accessibility.
The move toward digital switchover increases content and introduces interactive services available through the television. UK legislation advocates universal access and equitable provision of services, across all platforms and equipment, particularly for 'vulnerable' groups. However, key aspects of usability and accessibility have been overlooked by those responsible for encouraging this new infrastructure's inclusive development. Aspects of previous interactive television provision and developments in web accessibility appear to have been ignored, along with findings from relevant user-centred research and even from specifically commissioned reports. This paper will identify these issues and discuss their impact on the inclusiveness of DTV.
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