Mental Reengineering as an Intellectual Technology of Human Resources Quality Management in a Modern Organization

Abstract

Abstract-The paper studies the main tasks of quality management and the importance of rational approaches to the human resources management in an organization. The paper provides the general characteristics of business processes and human resources reengineering. Moreover, it emphasizes the importance of intellectual technologies in the aspect of quality management, reveals the essence of mental reengineering as the intellectual technology of the modern human resources quality model and the strategic development of an organization.

Conceptual Basis of the Formation of Organizational Behavior Quality in the Condition of Knowledge Economy

“…Accordingly, infrastructure capital directly reflects the target characteristics of the employees' quality of labour activity, human resources quality and organizational behaviour quality. All this contributes to labour productivity growth, improvement of working conditions, job satisfaction growth, increase in the potential of individual and organizational development, and satisfaction of a wide range of employees' needs in the field of professional activity [10] [11].…”

The Main Directions in the Development of Emotional Intelligence of the Personnel in a Credit Organization

“…In the structure and content of modern business processes socio-psychological aspects of human resources management are gaining greater prominence. Justified humanistic orientation of interpersonal relations does not allow ignoring the tasks of emotional intelligence development as the basis for the formation of human resources quality [6], [7].…”

Knowledge Management as the Basis for Developing the System of Organizational Behaviour and Human Resources Quality in a Credit Organization

“… staff loyalty risks -the threat of financial losses due to a breach of confidence by its own employees [22], [23].…”