Conceptual Basis of the Formation of Organizational Behavior Quality in the Condition of Knowledge Economy

Abstract

The paper focuses on the main tasks of quality management, substantiates the importance of improving approaches to managing human resources in an organization, the need to improve the system of organizational behaviour and form an effective system of human resources quality in modern knowledge economy. It suggests conclusions on the value of key provisions of the concepts of knowledge management, quality management, business processes reengineering, lean manufacturing and the concept of "six sigma".

Psychological Basis of Human Resources Quality Management in a Modern Organization

“…To conclude everything mentioned above, new socioeconomic realia is affecting business processes, changing the attitude towards their content and require full understanding of the increasing role of human resources in the market economy conditions. The modern labor system necessitates new approaches to the management of socio-psychological aspects of organizational development [18] [19]. Changing thinking patterns and emotional state of employees together with socio-psychological atmosphere within an organization demands new behavior patterns based on trust, openness, honesty, benevolence and responsibility.…”

Knowledge Management as the Basis for Developing the System of Organizational Behaviour and Human Resources Quality in a Credit Organization

“…To conclude, managing a modern credit institution is a complex process that requires in-depth analysis of political, socio-economic, socio-cultural, socio-psychological and other factors that determine the unpredictability of changes both within the organization and the external environment. The most significant factors influencing the internal environment of an organization and the nature of modern business processes include the continuous growth of organizational knowledge, high requirements for the quality of organizational processes, and, respectively, for the quality of organizational behaviour and the quality of the organization's human resources [13], [14], [15], [16], [17], [18]. Accordingly, the qualitative changes in the structure of the Russian economy largely depend on the quality of modern business processes in an organization, the quality of human resources, and human capital that will ensure the competitiveness of Russian products and services in the domestic and global markets.…”

“…The technologies of managing organizational behaviour are initially formed at the stage of recruiting, selecting, and hiring employees. These technologies are related to the issues of staff appraisal, the tasks of creating the effective system of employee adaptation, motivation, training and development, the issues of communication management, career opportunities, and requirements for providing favourable conditions and labour protection, exercising employees' labour rights and social guarantees [12], [13], [14].…”