The Main Directions in the Development of Emotional Intelligence of the Personnel in a Credit Organization

Abstract

The paper actualizes the main directions of human resources quality management, and substantiates the importance of improving approaches to human resources management of a credit organization, the formation of the effective system of emotional intelligence development of the staff and the quality of human resources in the modern socioeconomic conditions.

Psychological Basis of Human Resources Quality Management in a Modern Organization

“…To conclude everything mentioned above, new socioeconomic realia is affecting business processes, changing the attitude towards their content and require full understanding of the increasing role of human resources in the market economy conditions. The modern labor system necessitates new approaches to the management of socio-psychological aspects of organizational development [18] [19]. Changing thinking patterns and emotional state of employees together with socio-psychological atmosphere within an organization demands new behavior patterns based on trust, openness, honesty, benevolence and responsibility.…”

Knowledge Management as the Basis for Developing the System of Organizational Behaviour and Human Resources Quality in a Credit Organization

“… staff loyalty risks -the threat of financial losses due to a breach of confidence by its own employees [22], [23].…”