Measurement of consumers' return intention index towards returning the used products

Jena, Sarat Kumar; Sarmah, S.P.

doi:10.1016/j.jclepro.2015.05.115

Cited by 68 publications

(31 citation statements)

References 51 publications

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“…This feeling of contamination occurs because individuals feel uncomfortable and disgusted when using specific products that contain recycled materials. The reason that could explain the lower quality perception of recycled products is that consumers might feel uncertain about the quality because they are unaware or have a lack of knowledge of the steps followed by the manufacturer to return waste materials to a like-new product condition (Hazen et al 2017;Jena and Sarmah 2015). Therefore, a lack of understanding of recycled products manufacturing process fosters low-quality perceptions and reduces consumers' purchase intention.…”

Section: Perceived Quality Of Recycled Productsmentioning

confidence: 99%

The Circular Economy Business Model: Examining Consumers’ Acceptance of Recycled Goods

Calvo-Porral

Lévy-Mangín

2020

Administrative Sciences

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The circular economy strategy supports the transformation of the linear consumption model into a closed-production model to achieve economic sustainability, with the consumers’ acceptance of circular products being one of the major challenges. Further, one important aspect of product circularity remains unexplored, such as the consumers’ purchase intention of recycled circular goods. In this context, the present study proposes and tests a conceptual model on consumers acceptance of recycled goods through PLS Structural Equation Modeling (PLS-SEM), based on the data obtained from 312 respondents. Results indicate that the positive image of circular products is the most important driver of consumers’ acceptance, followed by the product perceived safety. This study provides an empirical foundation for the important role of consumers in circular economy business models through the examination of consumers’ acceptance of recycled goods.

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Section: Perceived Quality Of Recycled Productsmentioning

confidence: 99%

The Circular Economy Business Model: Examining Consumers’ Acceptance of Recycled Goods

Calvo-Porral

Lévy-Mangín

2020

Administrative Sciences

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“…Moreover, a group of studies have reported a positive relationship between SN and intention which is also significant (Jiménez‐Parra, Rubio, & Vicente‐Molina, 2014; Khan, Ahmed, & Najmi, 2019). Nevertheless, researchers also offers the findings reported the insignificant relationship (Jena & Sarmah, 2015; Kumar, 2017). Hence, it is proposed that:Hypothesis Subjective norm has a significant impact on intention to recycle.…”

Section: Literature Reviewmentioning

confidence: 99%

Exploring consumer participation in environment management: Findings from two‐staged structural equation modelling‐artificial neural network approach

Najmi

Kanapathy

Aziz

2020

Corp Soc Responsibility Env

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A manufacturer's extended producer responsibility for environment management cannot be fulfilled without the participation of end consumers. Therefore, the present study aims to explore the role of consumers in recycling programs of end of life mobile phones. Based on the theory of planned behavior, hypotheses were developed for which data was collected from 746 respondents and a two staged structural equation modelling‐artificial neural network was applied. Both techniques generated similar results which provides validation of the hypothesized relationships. Based on the findings, results are discussed and accordingly policy implications are recommended.

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“…There has been empirical evidence directly or indirectly confirming the positive correlation of ambiguity tolerance with consumer attitude and behavioral intention (Johnson, Tian, & Lee, ; Matsumoto, Chinen, & Endo, ; Yoon & Choo, ). Jena and Sarmah () found that ambiguity tolerance is directly related to both consumer perceptions and the intention to pay a premium for returning the used products. Lu and Gursoy () showed that ambiguity tolerance plays an important role in consumer purchase behavior toward online tourism products.…”

Section: Theoretical Framework and Hypothesismentioning

confidence: 99%

Consumer familiarity, ambiguity tolerance, and purchase behavior toward remanufactured products: The implications for remanufacturers

et al. 2018

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Remanufacturing plays an important role in reducing energy consumption and material usage. The present research attempted to understand consumers' perceptions of remanufactured products in China and their resulting purchase behavior. The study uses the theory of planned behavior as its theoretical framework but extends it by incorporating two additional variables (consumer familiarity and ambiguity tolerance). Data was collected using a self‐administered questionnaire survey and analyzed with structural equation modeling. According to the survey findings, consumer familiarity positively affects consumer attitude but negatively affects consumer intention to purchase remanufactured products. Ambiguity tolerance positively affects attitude and purchase intention. Meanwhile, consumer attitude and perceived behavioral control are both positively and significantly related to purchase intention. However, the subjective norm has no significant effect on purchase intention. This study also demonstrated the positive effect of purchase intention on actual purchase behavior. Based on the research findings, practical guidelines are given for remanufacturers to motivate consumers to purchase remanufactured products.

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Measurement of consumers' return intention index towards returning the used products

Cited by 68 publications

References 51 publications

The Circular Economy Business Model: Examining Consumers’ Acceptance of Recycled Goods

The Circular Economy Business Model: Examining Consumers’ Acceptance of Recycled Goods

Exploring consumer participation in environment management: Findings from two‐staged structural equation modelling‐artificial neural network approach

Consumer familiarity, ambiguity tolerance, and purchase behavior toward remanufactured products: The implications for remanufacturers

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