Measurement in business processes: a systematic review

Abstract

Purpose -The purpose of this paper is to analyze the current state of the art and trends with regard to business process measurement by means of a systematic review of literature. Design/methodology/approach -The results are obtained through a systematic review carried out according to existing relevant guidelines. Additionally, a specific methodology through which to systematically obtain all the most important journals is followed. In total, 19 relevant articles are selected and later analyzed. A subsequent critical analysis of the data obtained is applied to identify the gaps in the current literature. Findings -A considerable effort has been made by researchers in the field of business process measurement, particularly in recent years. Many of the defined measures for business processes have been applied to models (approximately 77 per cent). Most of the initiatives concerning business measurement have been adapted from the software engineering field. A small percentage of the existing business process measures has been empirically validated. Originality/value -The results presented contribute towards providing an updated overview of the current state of research into business process measurement, in order to identify existing research gaps and concerns on which ongoing and future research efforts on this topic can be focused.

Factors influencing the understandability of process models: A systematic literature review

“…de Oca et al [18] present an SLR conducted with the aim to determine the aspects of process modeling quality that had been addressed in the literature and gaps remained to be covered. Similarly, Gonzalez et al [19] performed an SLR on business process measurement. The results of both studies indicate that most research in business process modeling focuses on model's pragmatic quality aspects, in particular on the understandability of process models.…”

Gestão de processos aplicada à realização de convênios internacionais bilaterais em uma instituição de ensino superior pública brasileira

“…Se a intenção é melhorar os processos interfuncionais de ponta a ponta, abrangendo toda a organização e promovendo melhor alinhamento entre processos e estratégia, a abordagem indicada é a de cima para baixo (ASSOCIATION..., 2009 Uma vez que os processos são modelados, torna-se mais claro para os gestores como e onde otimizá-los. Gonzalez et al (2010) afirmam que existe grande crescimento nas pesquisas relacionadas à medição de processos de negócio com o objetivo de melhorar toda a organização. Kohlbacher (2010) destaca como principais efeitos da orientação por processo a velocidade nas melhorias, o aumento da satisfação do cliente, a melhoria na qualidade dos produtos/serviços, a redução de custos e a melhoria do desempenho financeiro.…”

A systematic literature review of studies on business process modeling quality

“…This assumption was verified by looking at the data collection from the literature review on the quality of UML models [22]: although the Lindland, Sindre and Sølvberg framework on conceptual modeling quality was published in 1994 [7], only 5 out of the 266 papers date from before 2000. Similarly, in [24] an SLR is performed on business process metrics, covering the period from 1998 until 2008. The oldest paper reported on is from 2001.…”

“…A reason for this could be that metrics are suggested to quantify quality characteristics of the process models (i.e., the product) such as complexity, size, coupling, cohesion, among others. Since most of the authors do not follow any standard for their quality concepts and describe measures according to their own insight, in [24] authors proposed the use of the ISO 9126 standard [49] as a reference for quality. This standard proposes characteristics and sub-characteristics very close to those described by many authors as measurable concepts in their metrics works.…”

“…Aldin and de Cesare [23] made a literature review on business process models reusability. Sanchez-Gonzalez et al [24] analyzed the current state of the art and trends with regard to business process model metrics. They performed a literature review on this subject covering the period from 1998 until 2008.…”