Management of Customer Service in Terms of Logistics Information Systems

Abstract

This paper is focused on perceiving the logistic services as the competition advantage in frame of the ecommerce. Customers consider their purchases in its complexity and all the logistic services should be designed to meet with customers' preferences as much as possible. Our aim was to identify and evaluate of customers perceiving in frame of sales proposals offered by e-shops. Collected data of research were processed with the usage of cluster analysis. The aim of this paper is to present the results and conclusions from this research with focus on the elements of logistics services within e-commerce. These outputs can be used for knowledge base of information systems through which enterprises evaluate their decisions and selection of variants. For the enterprise, it is important to appropriate decisions about resource allocation and design of the structure of logistics services were set based on real customer preferences.

Robotization of Logistics Processes

“…Vehicles can be guided by several ways which always have their pro-and-con. Selection of suitable navigation is good to consult with a producer, with experiences about application for different environments and requirements [17,18].…”

Quality Assessment in the Logistics of Rail Passenger Transport

“…For this factor, the scale for city and village is different. However, it is also possible to obtain the "Bonus points" in the case when the high quality and heavy urban mass transportation that runs between the railway station and the centre of the individual settlements is ensured [13][14][15]. In the case of the transport distance factor, a new coefficient γ is proposed.…”

Comparison of the Traditional and Autonomous AGV Systems

“…Basis of each AGV is control unit, security and guiding equipment, power supply and power unit [6]. The shape and accessories of each AGV are constructed according to the specialized activity for which the model is designed [7,8].…”