Logic Model of Governance Innovation and Public Policy in Public Service

Andhika, Lesmana Rian; Nurasa, Heru; Karlina, Nina; Candradewini, Candradewini

doi:10.30589/pgr.v2i2.86

Cited by 8 publications

(6 citation statements)

References 41 publications

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“…Innovation is a crucial requirement in the provision of services because innovation is considered capable of opening up opportunities to improve service quality and efficiency. Additionally, innovation is also useful for increasing productivity and efficiency without having to raise budget allocation (Stewart-Weeks and Kastelle 2015; Andhika et al 2018).…”

Section: Public Sector Innovationmentioning

confidence: 99%

Untitled

2019

VPA

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This research attempts to analyse the determining factors of successful innovations and formulate a strategy for replicating public service innovation. It also aims to fill the gap in research regarding the public sector innovation that is required to create sustainable, innovative services, and to develop a better understanding of how innovation develops in the public sector. In this study, the desk review method was used with data of the public services available in Indonesia to analyse the determinants of service innovations in the public sector. Additionally, interviews and Focus Group Discussions (FGDs) were

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Section: Public Sector Innovationmentioning

confidence: 99%

Untitled

2019

VPA

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“…Some of the media platforms included in the LAB channel include Twitter, Facebook, and Instagram, with the name lapakaduanbms, email using the address lapakaduanbms@gmail.com, and Whatsapp using the number 08112626116. This shows that innovation is indeed needed to optimize public services (Aminudin, 2019) Also, governance innovations carried out by the government will have a wide impact not only on the government but also on many groups (Andhika et al, 2018). The government's ability to catch complaints on social media also demonstrates the government's ability to offer convenience to complainants (Istanbulluoglu et al, 2017).…”

Section: Resultsmentioning

confidence: 99%

Bureaucratic Reform by Building Trust in Citizens: Best Practices from Local Online Complaints

Indiahono

2021

pgr

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The purpose of this study is to provide an overview of the success of the Banyumas Complaint Outlet (Lapak Aduan Banyumas/ LAB) in increasing public trust in the government. One of the goals of bureaucratic reform is to build citizens’ trust, but it is rarely discussed how the bureaucracy initiates bureaucratic reform by building trust in citizens. This research used qualitative research methods, data collection techniques used are interviews, observation, and documentation. The data analysis techniques used were interactive data analysis and content analysis. LAB offers a framework that gives trust to the public to complain, many complaints from the public will create external pressure from the bureaucracy to make improvements to bureaucratic performance. Performance improvements of the bureaucracy will increase public trust. The increase in public trust in the government is evidenced by the high interest of citizens to provide suggestions and input to the government regarding public services or facilities. A simple complaint system and quick response has proven to strengthen public trust. Bureaucratic reform can be started by earning citizens’ trust.

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“…Public policy is treated as a formal legal basis for maintaining program planning and evaluation. Thus, this article is expected to contribute to the development of public service innovation knowledge (Andhika et al, 2018).…”

Section: Graph 2 Net Participation Rate (%) In Banyuwangi Regency Per...mentioning

confidence: 99%

Analysis of Regent's Leadership Banyuwangi District 2010-2020 Period (Abdullah Azwar Anas)

Kapiso¹,

Ansar²

2023

PPJ

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<span lang="EN-US">This paper describes the need for innovative leadership. The moral degradation that undermines the foundations of the life of the nation and state, as well as the development of Corruption, Collusion, and Nepotism (KKN) as evidence of the severity of moral degradation, has almost plunged the Unitary State of the Republic of Indonesia (NKRI) into the abyss of destruction. The presence of innovative leaders is a breath of fresh air for the leadership crisis and public distrust. Shows concern, despite facing challenges and threats from various parties. This paper, using the library research method supported by reading literature and secondary data, is then compiled, and analyzed so as to produce conclusions that can be accounted for. Leadership innovation needs exemplary, courage and the ability to change mindsets to improve people's welfare.</span>

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Logic Model of Governance Innovation and Public Policy in Public Service

Cited by 8 publications

References 41 publications

Untitled

Untitled

Bureaucratic Reform by Building Trust in Citizens: Best Practices from Local Online Complaints

Analysis of Regent's Leadership Banyuwangi District 2010-2020 Period (Abdullah Azwar Anas)

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