Literature Review: The Implementation of E-Health at Primary Healthcare Centers in Surabaya City

Abstract

Background: The increasing number of patient visits in primary healthcare centers in Surabaya causes long duration of queue in a registration counter. To solve this problem, Surabaya Government has created an online registration system in each health service provider. The e-health is expected to give a positive impact on reducing the queue traffic at the registration counter.Aim: This study identified whether the online registration system or e-health which has been implemented by primary healthcare centers in Surabaya City is successful or not.Method: This study was a literature review which collected articles from Google Scholar databases published from 2015 until 2019. Fourteen articles were collected, but only 6 articles were discussed because of their relevant topics.Results: The review shows that e-health can simplify the process of patient registration and reduce patients’ waiting time for health service delivery. The success indicators of e-health program include its well-established system, effective information system, and excellent service for community. Obstacles found in the e-health implementation involve lack of thorough socialization of e-health. In turn, the community prefers a manual registration to e-health.Conclusion: The e-health service in primary healthcare centers in Surabaya City gives a positive effect on giving a fast and easy process in the registration procedure. However, there are still obstacles in implementing e-health due to lack of socialization. Keywords : queue, e-health, queuing time, primary healthcare centers.

Penerapan E-Health dan Dampaknya di Fasilitas Pelayanan Kesehatan Kota Surabaya

“…Seperti riset yang telah dilakukan oleh Jaliyanti (2018) menggunakan parameter prinsip pelayanan prima (6A) yaitu, kemampuan, sikap, penampilan, perhatian, tindakan dan tanggung jawab, hasilnya e-health sebagai sistem baru di Puskesmas Peneleh telah berjalan dengan baik dan mempercepat pelayanan. Sedangkan pada review yang dilakukan oleh Putri & Budiarto (2020) dengan parameter lingkungan politik, p-ISSN 2774-7018 ; e-ISSN 2774-700X 944 http://sosains.greenvest.co.id kepemimpinan, perencanaan, pemangku kepentingan dan teknologi hanya melakukan review pada 5 puskesmas di Kota Surabaya. Penerapan e-health di Kota Surabaya yang mencakup puskesmas dan rumah sakit belum dilaksanakan, sehingga pembaca belum dapat menjustifikasi penerapan e-health di Kota Surabaya.…”

Pengaruh Durasi Waktu Pendaftaran terhadap Kepuasan Pasien antara Pendaftaran Online dan Offline

“…Rumus teori antrian yang berbeda cukup akurat dalam me mprediksi panjang antrian dan waktu tunggu (Hossain et al, 2017). Layanan e-health di puskesmas utama di Kota Suraba ya me mberika n efek positif dalam me mberikan proses yang cepat dan mudah dalam prosedur pendaftaran, na mun masih ada kendala dalam penerapan e-health karena kurangnya sosialisasi (Putri dan Budiarto, 2020). Teori antrian menjadi alat pertama untuk melihat waktu tunggu pasien di setiap server secara independen (Mardiah dan Basri, 2013).…”

Adoption for the implementation of smart card technology in public healthcare

“…19 The proliferation of e-health can be seen in the dissemination of brochures and flyers that help people meet their basic health needs. 20 The e-health card was launched in Nigeria; the card receives input from an application and provides an output. However, because of large populations in hospitals, healthcare professionals continue to employ the paper-based method of healthcare delivery, which causes many challenges for the smart identification card (ID).…”