Islamic Marketer Ethics and Its Impact on Customer Satisfaction in the Islamic Banking Institution: A Case Study of Bank Muamalat Indonesia

Nuralam, Inggang Perwangsa

doi:10.18551/rjoas.2017-09.15

Cited by 3 publications

(2 citation statements)

References 17 publications

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“…To carry out its business activities, companies that implement Sharia principles have broad potential to attract Muslim investors, as well as other parties who are interested in investing and being involved in the company's business activities (Othman & Thani, 2010); (Ramadhani 2016); (Nuralam, 2017). Therefore, the report presented by the company must be based on Sharia principles and carry out corporate social responsibility disclosure Corporate Social Responsibility (CSR) according to Ramadhani (2016).…”

Section: Introductionmentioning

confidence: 99%

Characteristics of the Sharia Supervisory Board and Its Relevance to Islamic Social Reporting at Islamic Banks in Indonesia

Meutia

Aryani

Widyastuti

2019

EKUITAS

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This study was conducted to examine the effect of the size of the Sharia Supervisory Board (DPS), the number of DPS meetings, DPS education, and duality in SSB positions on Islamic Social Reporting using the control variable of company size and profitability. The object of the study consisted of 13 Sharia Commercial Banks and 21 Sharia Business Units recorded in the Financial Services Authority in the 2015 2017 period. Content Analysis is used to identify themes and items in the bank's annual report. Multiple linear regression analysis is a method used in the data processing. This study proves the variable number of SSB meetings, duality in SSB positions, SSB size and profitability significantly influence ISR Islamic Social Reporting. Meanwhile, the variable number of SSB and SSB education was found to have no significant effect on Islamic Social Reporting.Key words : Sharia Supervisory Board, Islamic Bank, Islamic Social Reporting

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Section: Introductionmentioning

confidence: 99%

Characteristics of the Sharia Supervisory Board and Its Relevance to Islamic Social Reporting at Islamic Banks in Indonesia

Meutia

Aryani

Widyastuti

2019

EKUITAS

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“…Among them are for the following reasons: 1) In an emergency, the interest is halal; 2) Only interest that is doubled is prohibited, while interest rates that are 'reasonable' and not oppressive are allowed; and 3) Banks, as institutions, are not included in the mukallaf category. Thus, it is not exposed to the khitab verses and hadiths of usury (Nuralam, 2017).…”

Section: B Interpretation and Justification For Taking Riba In Modern...mentioning

confidence: 99%

Riba in The Perspective of Sharia Bank Customers: A Systematic Literature Review

Ulama’i¹,

Rahmawati²,

Din³

2022

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This study aims to determine the Islamic bank customers to the understanding of usury. This type of research is literature review research. The type of data collected in this study is primary data, namely data obtained from various current and relevant literature regarding the level of understanding of Islamic bank customers about usury, such as from books, journals, articles, papers, and other related reading sources. The data analysis technique of this research was carried out using the data analysis technique of the Miles and Huberman model. The data analysis activities of this model include data reduction, data display and conclusion drawing or verification. The results of a systematic literature review found that usury is an additional take, both in buying and selling transactions and lending and borrowing in vanity. The prohibition of usury in the Qur’an was revealed in stages, preceded by a series of moral teachings relevant to the theme of the prohibition of usury. Conventional banks use the interest system to support their operations. In contrast to the interest system prevailing in conventional banks, Islamic banks determine the amount of return and profit sharing based on the amount of profit sharing between the customer and the bank without determining the percentage that must be paid by the customer. Bank interest is an evolution of the concept of usury that cannot be separated from the development of financial institutions. Riba in modern banking makes business decline and become unproductive. Education and religion can be used as the basis for mu’amalah for all mankind, especially Muslims. Islamic education can lead humans to become individuals who are able to survive in this world and the hereafter (al-falah). Education about usury provides important information that can be a guide for human life in contemporary mu’amalah.

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The Roles of Lifestyle, Future Need and Customer Preferences in Customer’s Satisfaction on Islamic Banks Products and Services

Naim

Hamid

Wahab

2019

JMIFR

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This paper aims to address the relationship and the influence of lifestyle, future need, customer preferences toward customer’s satisfaction on Islamic banks products and services in northern region of Malaysia. This study used quantitative research method. Data were collected via questionnaires from 250 respondents from four different Islamic banks and data was analysed using SPSS v22 software. The study found that all the independent variables have positive significant relationship towards the satisfaction of Islamic banks’ services with the highest correlation is lifestyle and the lowest is future need factor. The study concluded that the lifestyle variable has the strongest influence to the dependent variable, followed by future need and customer preferences. This study provides a useful analysis to the policy makers in helping them to draft new policies and programmes relating to Islamic products and services which affects the masses. Besides, the result helps marketing team in Islamic banks to formulate strategies for future promotional activities. This paper empirically identified the relationship and the influence factors between lifestyle, future needs, customer preferences and the satisfaction among customers in using Islamic banks services.

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Islamic Marketer Ethics and Its Impact on Customer Satisfaction in the Islamic Banking Institution: A Case Study of Bank Muamalat Indonesia

Cited by 3 publications

References 17 publications

Characteristics of the Sharia Supervisory Board and Its Relevance to Islamic Social Reporting at Islamic Banks in Indonesia

Characteristics of the Sharia Supervisory Board and Its Relevance to Islamic Social Reporting at Islamic Banks in Indonesia

Riba in The Perspective of Sharia Bank Customers: A Systematic Literature Review

The Roles of Lifestyle, Future Need and Customer Preferences in Customer’s Satisfaction on Islamic Banks Products and Services

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