Indonesia has many big cities with dynamic urbanization trend, increased economic growth and activities, rapid population growth, and dense populations such as Jakarta, Bandung, Medan, Surabaya and Balikpapan. As a result, the complex activities of people in urban areas need space and these needs cause environmental degradation, such as the practice of throwing garbage that is not in place. To prevent this in the future, it is important for developing countries like Indonesia to have benchmarks. Benchmarks for developing countries can come from developed countries. So far inter-city development usually has partnerships with cities abroad, including the sister city concept. Sister city practices can be used by cities in Indonesia for the development of good practices. The collaboration of Surabaya (Indonesia) with Kitakyushu (Japan) focuses a lot on creating urban planning that is environmentally sound or commonly known as green city or eco-city.
This research aims to provide an overview of the implementation of Customer Relationship Management (CRM) based on Islamic values on PT. Bank Muamalat Indonesia TBK as the first sharia bank in Indonesia. It is also reviewed the current status of CRM at BMI and; the challenges and problems facing BMI and developing CRM strategy. Moreover, it explores the nature of CRM in context of business organisation and offers a religious perspective pertaining to organisation and management. The key successful of CRM is founded on trust, commitment, shared goals, and mutual benefits, while people, process, values, and images are the key principles of CRM. According to the key of successful and the key principles of CRM, the organisation can create strategic relationship implementation. Thus structure, staff, style, systems, and schemes are the 5-core elements of strategic CRM. The author will explore on those core elements what will be influenced by Islamic values extensively to make Excellent Customer Service. In fact, BMI has been applying good CRM where Islamic values can be seen on how the employees interact with the customers. The implementation of Islamic values create unique atmosphere of business activities and make it differs than other banks. However, some challenges are faced by BMI in system, cultural, staff, and networks issue. Nevertheless, the recommendations have been taken for this research is presented as the positive feedback of development.
The aim of this study is to know the influence of Islamic marketer ethics to customers' satisfaction of Bank Muamalat Indonesia (BMI). These ethics principally concern on Qur'an and Hadith which are the basic foundation of Islamic values in Islam. Through this study we also can use another perspective of giving customer satisfaction in Islamic way and find out that there is a causal relation between Islamic marketer ethics and customer satisfaction. The research method used is survey method with sampling method using purposive sampling. Data analysis using multiple linear regression. From the results, it is found that Islamic marketer ethics as independent variables simultaneously effect on customer satisfaction, while partially some of variables refuse the hypothesis KEY WORDS Islamic marketer ethics, Islamic values, customer satisfaction.
The issue of organizational management which ran by the Social Security Agency (Badan Penyelenggara Jaminan Sosial) for Healthcare has come up to mass media with its financial deficit. Some said this is linked to lack of capacity of directors in managing BPJS for Healthcare. President's intervention is needed to select members on those positions with proper capacity. The Law of the Republic of Indonesia. No. 24 Year 2011 Article 38, explains the responsibilities imposed on all directors (joint responsibility) due to errors in managing social funds. However, the regulation has not explained the details of the definition of financial loss, management technical instructions, and sanctions will be imposed. By using Systems Thinking approach and Soft System Methodology, this research invites us to understand the problem situation, transformation should be taken, and social engineering as the way to create public services. This paper will analyze the collaborative governance perspective as a cooperative approach in overseeing BPJS for Healthcare through Triple Helix to Quadruple Helix model. The focus of this paper is in the stage of identifying a series of factors that are crucial within the collaborative process itself, which includes shared understanding.
Law Number 6 of 2014 concerning village stipulation is meant in developing village potential and assets in order to develop together, and advance the economy of rural communities. This is an opportunity for every village to develop every potential they have. It needs to be highlighted that Tawang Argo Village, Karangploso Subdistrict, Malang Regency is experiencing maximixing the facilities available in Universitas Brawijaya Educational Forest (Hutan UB). This study aims to map the potential that is capable and developed in Tawang Argo Village. This study uses a qualitative approach and strengthens SWOT, EFAS, and IFAS analysis. Several factors found from the results of this study include: 1) lack of product innovation; 2) land conditions in the highlands that are not supported by economic commodities; 3) lack of creativity in the community; and 4) small market opportunities. Imaging which shows that Tawang Village is very appropriate to build House of Mushrooms as a potential solution that exists. In cultivating mushroom kumbung not by the condition of the residents' land, having their own planting media with temperature regulation can also be planted on limited land. The results of mushroom kumbung can be sold in the form of raw materials and processed to add value and be developed into a product that is competitive and builds the independence of the village economy.
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