Internet vs. travel agencies on pre-visit destination image formation: An information processing view

Frías, Dolores M.; Rodrı́guez, Miguel Á.; Castañeda, J. Alberto

doi:10.1016/j.tourman.2007.02.020

Cited by 242 publications

(179 citation statements)

References 97 publications

Supporting

Mentioning

163

Contrasting

Unclassified

Order By: Relevance

“…Many corporate websites already possess a high degree of interactivity; including their ability to disseminate information and to generate relationships between the different publics and the organisation (Capriotti & Moreno, 2007a). In the first approach, the level of interactivity is low, and the use of the Internet is unidirectional; as its objectives are to diffuse information to stakeholders and to try to improve the corporate image of the respective tourism business (Frias, Rodriguez & Castaneda, 2008). However, in the second approach (WEB2.0), the degree of interactivity is high, and the Internet is used to facilitate bidirectional communication and to nurture relationships by allowing dialogue and interaction between the organisation and its stakeholders (Inversini & Buhalis, 2009).…”

Section: The Conceptual Frameworkmentioning

confidence: 99%

The Promotion of Responsible Tourism Management Through Digital Media

Camilleri

2017

Tourism Planning & Development

View full text Add to dashboard Cite

Tourism businesses are increasingly embracing the dynamics of new digital technologies, as they communicate their responsible initiatives through corporate websites, social media platforms and other interactive channels. Therefore, a quantitative study explores the ownermanagers' attitudes on digital media. The methodology integrates measures from technological innovation and corporate social responsibility (CSR) to understand the rationale for using online media to communicate about sustainable and responsible tourism management. The results have indicated that there is a positive and significant relationship between the perceived ease of use and perceived usefulness of digital media (for the promotion of sustainable behaviours and stakeholder engagement). This contribution suggests that communication of responsible tourism management is more effective when it is offered through interactive channels. It implies that there are opportunities for hospitality businesses to enhance their reputation and image as they engage in interactive communications with different stakeholders.

show abstract

Section: The Conceptual Frameworkmentioning

confidence: 99%

The Promotion of Responsible Tourism Management Through Digital Media

Camilleri

2017

Tourism Planning & Development

View full text Add to dashboard Cite

show abstract

“…However, many individuals have a limited capability to process a substantial amount of information, which may bring about information overload (Frias, Rodriguez, & Castaneda, 2008).…”

Section: Introductionmentioning

confidence: 99%

What makes a useful online review? Implication for travel product websites

Liu¹,

2015

View full text Add to dashboard Cite

“…For example, concepts, influences and research contexts can be studied for a specific travel stage (pre-visit, on-site and post-visit) in the visitation process (e.g. Frias, Rodriguez, & Castaneda, 2008, on previsit factors in the formation of destination image). Figure 1 shows a proposed conceptual model of the link between concepts, influences and research contexts.…”

Section: Introductionmentioning

confidence: 99%

Consumer behaviour in tourism: Concepts, influences and opportunities

Cohen

Prayag

Moital

2013

Current Issues in Tourism

511

333

View full text Add to dashboard Cite

Although consumer behaviour (CB) is one of the most researched areas in the field of tourism, few extensive reviews of the body of knowledge in this area exist. This review article examines what we argue are the key concepts, external influences and opportune research contexts in contemporary tourism CB research. Using a narrative review, we examine the CB literature published in three major tourism journals from 2000 to 2012. Of 519 articles identified and reviewed, 191 are included in this article. We examine the development of and scope for future research on nine key concepts, including decision-making, values, motivations, self-concept and personality, expectations, attitudes, perceptions, satisfaction, trust and loyalty. We then examine three important external influences on tourism behaviour, technology, Generation Y and the rise in concern over ethical consumption. Finally, we identify and discuss five research contexts that represent major areas for future scholarship: group and joint decision-making, under-researched segments, cross-cultural issues in emerging markets, emotions and consumer misbehaviour. Our examination of key research gaps is concluded by arguing that the hedonic and affective aspects of CB research in tourism must be brought to bear on the wider CB and marketing literature.Keywords: consumption; travel; behaviour; marketing; research agenda Introduction Consumer behaviour (CB) involves certain decisions, activities, ideas or experiences that satisfy consumer needs and wants (Solomon, 1996). It is 'concerned with all activities directly involved in obtaining, consuming and disposing of products and services, including the decision processes that precede and follow these actions' (Engel, Blackwell, & Miniard, 1995, p. 4). CB remains one of the most researched areas in the marketing and tourism fields, with the terms 'travel behaviour' or 'tourist behaviour' typically used to describe this area of inquiry. Few comprehensive reviews of the literature on CB concepts and models exist in the field of tourism. Exceptions include Moutinho (1993) who reviews the social and psychological influences on individual travel behaviour with the aim of developing a model of tourist behaviour and Dimanche and Havitz (1995) Tourism, 2014 Vol. 17, No. 10, 872 -909, http://dx.doi.org/10.1080/13683500.2013 four concepts (ego-involvement, loyalty and commitment, family decision-making and novelty-seeking) in an attempt to methodologically advance CB in tourism studies.A lack of comprehensive reviews is not only due to the extensive breadth of the topic area itself, but also because travel behaviour is generally considered as a continuous process that includes varied yet inter-correlated stages and concepts that cannot always be analysed separately (Mill & Morrison, 2002). Tourism researchers have reviewed individual concepts (e.g. Riley, Niininen, Szivas, & Willis, 2001, on loyalty), specific influences (e.g. Moutinho, 1993, on social influences on CB), and particular research contexts (e.g. Hong, Lee, L...

show abstract

Internet vs. travel agencies on pre-visit destination image formation: An information processing view

Cited by 242 publications

References 97 publications

The Promotion of Responsible Tourism Management Through Digital Media

The Promotion of Responsible Tourism Management Through Digital Media

What makes a useful online review? Implication for travel product websites

Consumer behaviour in tourism: Concepts, influences and opportunities

Contact Info

Product

Resources

About