Importance of incorporating fundamental usability with social &amp;amp; trust elements for E-Commerce website

Sivaji, Ashok; Downe, Alan G.; Mazlan, Muhammad Fahmi; Soo, Shi–Tzuaan; Abdullah, Azween

doi:10.1109/icbeia.2011.5994248

Cited by 36 publications

(9 citation statements)

References 5 publications

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“…Nowadays, consumers increasingly communicate and exchange information online. Technological tools such as forums, blogs, wikis and discussion boards enable users to interact with one another in order to improve consumer retention and loyalty, reducing training and support costs and identifying customer needs and new product opportunities [15]. Another technological feature is the "social wish-list".…”

Section: Science and Information Conference 2015mentioning

confidence: 99%

Social commerce: A literature review

Salvatori

Marcantoni

2015

2015 Science and Information Conference (SAI)

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The increasing popularity of social networking is providing new opportunities for businesses in electronic commerce. It is evolving in order to adopt Web 2.0 capabilities to support online customer interactions and achieve greater economic value. This trend is referred to as social commerce. This study offers the result of a Systematic Literature Review (SLR) to explain the concept of social commerce. In order to elaborate this article, 64 papers were considered from the main digital libraries that index computer science conferences and journals. Applying a systematic analysis to these papers, it was possible to summarize the existing evidence concerning the social commerce and outline some open challenges.

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Section: Science and Information Conference 2015mentioning

confidence: 99%

Social commerce: A literature review

Salvatori

Marcantoni

2015

2015 Science and Information Conference (SAI)

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“…The UMS system also has provides the capability for evaluators to add new heuristics, in additional to the heuristics in Table 1. This is based on [14], whereby modified heuristics such as social and trust elements needs to be incorporated. Alternatively, for project members who still insist on using MPP for purpose presentation, UMS has a wizard to convert all defects for a project into MPP format easily.…”

Section: Methodology: Original He Methodsmentioning

confidence: 99%

Enhancing the Effectiveness of Usability Evaluation by Automated Heuristic Evaluation System

Sivaji

Soo

Abdullah

2011

2011 Third International Conference on Computational Intelligence, Communication Systems and Networks

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Usability defects test escapee can have a negative impact on the success of software. It is quite common for projects to have a tight timeline. For these projects, it is crucial to ensure there are effective processes in place. One way to ensure project success is to improve the manual processes of the usability inspection via automation. An automated usability tool will enable the evaluator to reduce manual processes and focus on capturing more defects in a shorter period of time. Thus improving the effectiveness of the usability inspection and minimizing defects escapee. There exist many usability testing and inspection methods. The scope of this paper is on the Heuristic Evaluation (HE) procedures automation. The Usability Management System (UMS) was developed to automate as many manual steps as possible throughout the software development life cycle (SDLC). It is important for the various teams within the organization to understand the benefits of automation. The results show that with the help of automation more usability defects can be detected. Hence, enhancing the effectiveness of usability evaluation by an automated Heuristic Evaluation System is feasible.

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“…Research found customers abandon e-commerce due to poor site organization (Sivaji et al, 2011). It is important to retain customers to get more revenue by improving the usability and UX of ecommerce.…”

Section: Introductionmentioning

confidence: 99%