Impact of Quality of Work Life on Employee Satisfaction in Hotel Industry

Dani, Rakesh; Rawal, Yashwant Singh

doi:10.9790/487x-16343744

Cited by 12 publications

(10 citation statements)

References 4 publications

Supporting

Mentioning

Contrasting

Unclassified

Order By: Relevance

“…The results of the study indicate the quality of work life has a significant effect on job satisfaction. Furthermore, Soni and Rawal (2014) found a significant influence on the quality of work life on employee satisfaction. Next Omega (2015), also reports that QWL has a significant effect on employee satisfaction.…”

Section: 5mentioning

confidence: 92%

Leadership, quality of worklife, job satisfaction and organizational citizenship behavior in PT. Pertamina

Moestain¹,

Hamidah²,

Kadir³

2020

10.5267/j.msl

View full text Add to dashboard Cite

Organizational citizenship behavior (OCB) is a form of positive, constructive and meaningful social behavior that helps the tasks given by the leadership become lighter if there are workers with high OCB and that the consequences will increase productivity and success which can be seen as a factor that contributes to the work of the company. This study aims to examine the leadership and quality of worklife on organizational citizenship behavior mediated by job satisfaction at PT. Pertamina (Persero). The sampling technique used by researchers is proportional random sampling. In this study, there are 359 employees working for this firm where 217 people are the employees of PT. Pertamina (Persero) MOR III Jakarta and 142 are working for MOR V Surabaya. The sample of respondents used in this study are 189 people. The procedure used in testing, data processing and model development is a structural equation model. Data are analyzed using SMART-PLS tools. The results indicate that there is a positive direct effect of leadership on job satisfaction, there is a positive direct effect of quality of worklife on job satisfaction, there is a positive influence of leadership on OCB, there is a positive direct effect of quality of worklife on OCB, there is a positive direct effect on job satisfaction on OCB, there is a positive indirect effect between leadership and OCB through job satisfaction, and there is a positive indirect effect between quality of worklife and OCB through job satisfaction.

show abstract

Section: 5mentioning

confidence: 92%

Leadership, quality of worklife, job satisfaction and organizational citizenship behavior in PT. Pertamina

Moestain¹,

Hamidah²,

Kadir³

2020

10.5267/j.msl

View full text Add to dashboard Cite

show abstract

“…Industri perhotelan dikenal jam kerja yang panjang karena harus melayani pelanggan selama 24 jam. Lingkungan profesional yang ketat, tekanan pekerjaan berat yang mendorong banyak kerja fisik dan mental pada industri perhotelan sehingga diperlukan usaha yang ekstra untuk menyelesaikan pekerjaan (Soni & Rawal, 2014). Memiliki penghasilan rendah dan jam kerja yang panjang merupakan masalah dalam upayapeningkatan kualitas kehidupan kerja (Saraji & Dargahi, 2006).…”

Section: Latar Belakangunclassified

Perbedaan Perilaku Kewargaan Organisasi berdasarkan Status Kerja Karyawan Hotel di Bali ditinjau dari Kualitas Kehidupan Kerja

Widiastuti¹,

Indrawati²

2018

JPU

View full text Add to dashboard Cite

Meningkatnya jumlah wisatawan yang datang ke Bali, menyebabkan sarana akomodasi, seperti hotel juga mengalami peningkatan. Adanya kebutuhan hotel akan sumber tenaga kerja serta melakukan efisiensi biaya sehingga manajemen hotel mempekerjakan karyawan dengan status kerja yang berbeda. Industri perhotelan merupakan salah satu sektor yang memerlukan perilaku kewargaan organisasi karena tujuan utama setiap hotel pada umumnya yaitu memberikan pelayanan yang terbaik dan berkualitas kepada wisatawan. Penelitian ini bertujuan untuk mengetahui perbedaan perilaku kewargaan organisasi berdasarkan status kerja karyawan hotel di Bali ditinjau dari kualitas kehidupan kerja. Sampel penelitian diambil secara acak dengan metode two-stage cluster sampling hingga mendapatkan 126 sampel dari 11 hotel di Denpasar. Subjek penelitian terdiri dari 64 karyawan dengan PKWTT (Perjanjian Kerja Waktu Tidak Tertentu) atau yang sering disebut dengan karyawan tetap dan 62 karyawan dengan PKWT (Perjanjian Kerja Waktu Tertentu) atau yang lebih dikenal dengan istilah karyawan kontrak, outsourcing, dan pekerja harian. Instrumen dalam penelitian ini adalah skala perilaku kewargaan organisasi dan skala kualitas kehidupan kerja. Hasil analisis ANCOVAmenunjukkan ada perbedaan perilaku kewargaan organisasi berdasarkan status kerja karyawan ditinjau dari kualitas kehidupan kerja. Perbedaan perilaku kewargaan organisasi dan kualitas kehidupan kerja ditinjau dari status kerja karyawan menggunakan analisis uji komparasi independent sample t-test yang menunjukkan ada perbedaan perilaku kewargaan organisasi dan kualitas kehidupan kerja antara karyawan dengan PKWTT dan karyawan dengan PKWT yang bekerja pada hotel di Bali. Hasil analisis regresi menunjukkan adanya hubungan fungsional antara kualitas kehidupan kerja dan perilaku kewargaanorganisasi. Kata kunci: Perilaku Kewargaan Organisasi, Kualitas Kehidupan Kerja, Status Kerja Karyawan, Hotel di Bali

show abstract

“…Permasalahan tingkat kepuasan kerja karyawan terjadi pada beberapa industri mulai dari telekomunikasi (Khartik, R. S, Saratha, M, 2012) farmasi (Ali & Akram, 2012), hotel (Soni & Rawal, 2014), perbankan (Hoshi, 2014), catering (Lin, 2015) , manufaktur (Dr. A. Ravichandran, Dr. L. J. Soundara Rajan, 2015), pendidikan (Saeed & Nasir, 2016), rumah sakit (Nemmaniwar & Deshpande, 2016) dan industri jasa (Zaidi & Iqbal, 2012), perusahaan listrik ( Banten, 2016). Faktor penting yang dapat membantu memberikan hasil jangka panjang yang berkelanjutan bagi organisasi di sektor jasa apabila menjadikan kepuasan karyawan sebagai pusat dalam proses manajemen (Nedeljkovic, 2012).…”

Section: Pendahuluanunclassified

GAMBARAN PENGHARGAAN FINANSIAL, KESELAMATAN & KESEHATAN KERJA SERTA KEPUASAN KERJA PADA PT. HALEYORA POWER BANJARAN KAB. BANDUNG

Fadllillah

Sumiyati

Widjajanta

2018

JBME

View full text Add to dashboard Cite

Purpose - The purpose of this study is to see the description of financial reward, occupational health and safety and job satisfactionDesign/methodology/approachh - The design of this study was cross sectional. This research uses descriptive approach with explanatory survey method and total of 66 respondents. A questionnaire was used as a research instrument to collect data from respondents. Analytical technique used is descriptive technique by using frequency distribution.Findings - Based on the results of the research using descriptive analysis, the results obtained that the financial reward is in quite suitable category with a score of representative 70,8%, occupational health and safety is in the good category with a score of representative 79% and job satisfaction is in the high category with a score of representative 78,5%.Originality/value - This study provides a basic understanding issues of financial rewards, occupational safety health and job satisfaction. The difference with the previous research is the variable of appreciation which examined the disability only for financial reward, the object of research studied in service sector, theory and reference used the latest theories.

show abstract

Impact of Quality of Work Life on Employee Satisfaction in Hotel Industry

Cited by 12 publications

References 4 publications

Leadership, quality of worklife, job satisfaction and organizational citizenship behavior in PT. Pertamina

Leadership, quality of worklife, job satisfaction and organizational citizenship behavior in PT. Pertamina

Perbedaan Perilaku Kewargaan Organisasi berdasarkan Status Kerja Karyawan Hotel di Bali ditinjau dari Kualitas Kehidupan Kerja

GAMBARAN PENGHARGAAN FINANSIAL, KESELAMATAN & KESEHATAN KERJA SERTA KEPUASAN KERJA PADA PT. HALEYORA POWER BANJARAN KAB. BANDUNG

Contact Info

Product

Resources

About