Leadership, quality of worklife, job satisfaction and organizational citizenship behavior in PT. Pertamina

Abstract

Organizational citizenship behavior (OCB) is a form of positive, constructive and meaningful social behavior that helps the tasks given by the leadership become lighter if there are workers with high OCB and that the consequences will increase productivity and success which can be seen as a factor that contributes to the work of the company. This study aims to examine the leadership and quality of worklife on organizational citizenship behavior mediated by job satisfaction at PT. Pertamina (Persero). The sampling technique used by researchers is proportional random sampling. In this study, there are 359 employees working for this firm where 217 people are the employees of PT. Pertamina (Persero) MOR III Jakarta and 142 are working for MOR V Surabaya. The sample of respondents used in this study are 189 people. The procedure used in testing, data processing and model development is a structural equation model. Data are analyzed using SMART-PLS tools. The results indicate that there is a positive direct effect of leadership on job satisfaction, there is a positive direct effect of quality of worklife on job satisfaction, there is a positive influence of leadership on OCB, there is a positive direct effect of quality of worklife on OCB, there is a positive direct effect on job satisfaction on OCB, there is a positive indirect effect between leadership and OCB through job satisfaction, and there is a positive indirect effect between quality of worklife and OCB through job satisfaction.

The Mediation Mechanism Effect of Self-Efficacy and Achievement Motivation on Job Satisfaction: The Personality Perspective

“…The issue of job satisfaction has been the center of attention among academics, researchers, and practitioners because its existence is very important for organizations, especially educational organizations, including school organizations at the level of early childhood education. As shown by several studies in various organizations, industries, and country that job satisfaction proven significantly influences organizational commitment (Talasaz, Saadoldin, & Shakeri, 2017;Ćulibrk et al 2018;Yao, Qiu, & Wei, 2019), organizational citizenship behavior (Motalebi & Marşap, 2020;Moestain, Hamidah, & Kadir, 2020;Ramadhan, Saudi, & Yenni, 2018), productivity (Embuldeniya, 2017), and performance (Oravee, Zayum, & Kokona, 2018;Abdulkhaliq, & Mohammadali, 2019). Job satisfaction is a pleasurable emotional state resulting from the appraisal of one's job or job experiences, it represents how you feel about your job and what you think about your job (Colquitt, Lepine, & Wesson, 2015;Noe et al, 2015;McShane, & Von Glinow, 2015).…”

The Importance of Quality of Work Life on Teacher Organizational Citizenship Behavior: Consequences of Leader-Member Exchange and Organizational Commitment

“…The measurement of the dependent variable, namely organizational citizenship behavior refers to (Smith, Organ, & Near, 1983) and (Haerani, Sumardi, Hakim, Hartini, & Putra, 2020) which consists of 5 indicators. Furthermore, the first independent variable, namely the quality of work-life, refers to previous research (Pio & Lengkong, 2020) and (Moestain et al, 2020), which consists of 5 indicators. Then the second independent variable, namely leader-member exchange, refers to previous research (Graen & Scandura, 1987) and (Li et al, 2020) which consists of 4 indicators.…”

“…Employee compensation, capacity to engage in the organization, work safety, job design, and the quality of inter-organizational contact all contribute to the quality of work-life, according to (Mayasari, 2019). Research result by (Hastuti1 & Wibowo, 2021) and (Moestain, Hamidah, & Kadir, 2020) revealed a relationship between the quality of work-life with OCB.…”

Pengaruh quality of work life selama masa pandemi Covid-19 terhadap produktivitas pegawai negeri sipil wanita di kota Cilegon

“…Produktivitas PNS sendiri dapat dilihat apakah sudah sesuai dengan tugas pokok dan fungsi PNS dalam unit kerja masing-masing. Pengukuran produktivitas PNS sudah diatur dalam peraturan Menpan RB No 1 tahun 2020 tentang analisis beban kerja [12].…”