Impact of implementation of quality management systems on internal communications and external relations at schools

Findings of quality management studies in primary and secondary education: a systematic literature review

“…Specifically, 38.4% of the sample articles were published up to the end of 2011, while more than half (61.6%) were published between 2012 and 2019, in other words, within the last decade. This diachronic increase verifies the academic community's interest in studying QM implementation in education (Soria-Garcia and Martinez-Lorente, 2014; Fernández-Diaz et al , 2016). It is worth noting that Tan et al (2016), Manatos et al (2017) and Prakash (2018) reviewing the literature in the field of QM in HE as well as Psomas et al (2019) reviewing the literature in the field of QM in primary and secondary education, observed, similar to the present SLR, an increase in the number of published articles with the passing of time.…”

“…ISO QMS can be implemented in education institutions successfully and have a positive impact on school development and performance (Thonhauser and Passmore, 2006; Hofman et al , 2008; Galvez et al , 2016; Cruz et al , 2016; Fernandez-Diaz et al , 2017; Rodríguez-Mantilla et al , 2018; Rodríguez-Mantilla et al , 2019a, b; Fernández-Cruz et al , 2019). The longer a QMS has been in place, the greater its impact on various areas (Fernandez-Diaz et al , 2016). Many researchers proposed QM features or dimensions in education (Hofman et al , 2008; Cheng and Yau, 2011; Soria-Garcia and Martínez-Lorente, 2014).…”

“…The goal of the school-based management committee is to increase the participation of parents and communities in school issues (Ezenwaji et al , 2019). There is a need for an open communication system between the school and all the social agents (Fernandez-Diaz et al , 2016) and among different school managerial levels (Konidari and Abernot, 2006; Fernandez-Diaz et al , 2016). Communication is also important to establish a self-assessment project in the school (Svensson and Klefsjo, 2006).…”

“…There should be collaborative work between teachers and principals as far as students' performance and punishments are concerned (Konidari and Abernot, 2006). Schools implementing QMS (Fernandez-Diaz et al , 2017) or Education for Sustainable Development have better relationship with stakeholders (Laurie et al , 2016) and can improve the communication and collaboration with them (Nawelwa et al , 2015; Fernandez-Diaz et al , 2016). On the other hand, the successful implementation of an integrated QMS depends on full cooperation among stakeholders (Sebola and Malema, 2014).…”

“…To develop a self-assessment project (Svensson and Klefsjo, 2006) or an Integrated QMS (Sebola and Malema, 2014) resources are important. On the other hand, there has been an increase in the use of community resources by schools implementing QMS (Fernández-Diaz et al , 2016).…”