Findings of quality management studies in primary and secondary education: a systematic literature review

Bouranta, Nancy; Psomas, Evangelos; Antony, Jiju

doi:10.1108/tqm-02-2020-0020

Cited by 15 publications

(28 citation statements)

References 143 publications

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“…This is an interesting point given that the Greek centralized education system leaves limited room for the school principals to draw development strategies. Responses in our sample compare well with previously reported findings that indicate the importance of leadership to the success of TMQ implementation (Ah-Teck and Starr, 2013;Bouranta et al, 2021;Glaveli et al, 2022;Sfakianaki, 2019;Sulaiman et al, 2013). Indeed, leadership at the school level can influence school improvement and outcomes and thus plays an important role, as Ah-Teck and Starr (2013) and more recently Elahi and Ilyas (2019) maintain.…”

Section: Discussionsupporting

confidence: 89%

“…Kaiseroglou and Sfakianaki (2020) emphasize, among other things, the importance of commitment by both leadership and employees regarding TQM implementation and the necessity for both human and financial resources to facilitate smooth and successful TQM implementation. Cheng and Yau (2011) and Bouranta et al (2021) further indicate the importance of resources as a source of quality in education.…”

Section: Discussionmentioning

confidence: 98%

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An instrument for studying TQM implementation in primary education: development and empirical investigation

Sfakianaki

Kaiseroglou

Kakouris³

2023

QAE

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Purpose Primary education (PE) forms the foundation of high-quality education systems, but it is often underestimated. This paper aims to develop and empirically validate a measurement instrument to study the current stage of total quality management (TQM) implementation in PE. Design/methodology/approach This study developed a seven-dimensional and a 37-item instrument administered to education professionals at public PE institutions in Greece to determine the current stage of TQM implementation at their institution; 2,088 responses were received in total. Principal component analysis, confirmatory factor analysis and structural equation modeling were adopted to test the research instrument. Findings The findings supported the validity and reliability of the instrument and demonstrated that the proposed measures represent actual dimensions that can be used to explore the implementation of TQM in PE. Results also showed that the respondents rated highly the positive impact that TQM can have on their schools, although nonhuman resources have been found inadequate and problematic. Practical implications The field of TQM in PE lacks empirical evidence; this paper provides deep insight into the elements that demonstrate the perception and status of TQM implementation and can support quality implementation plans. Originality/value This study adds value to the TQM literature by developing an instrument for use in PE educational institutions and validating it in a real environment. Practitioners and researchers are thus supplied with the means to facilitate TQM practices, identify weaknesses and opportunities and contribute to social empowerment.

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Section: Discussionsupporting

confidence: 89%

Section: Discussionmentioning

confidence: 98%

An instrument for studying TQM implementation in primary education: development and empirical investigation

Sfakianaki

Kaiseroglou

Kakouris³

2023

QAE

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“…In terms of Lean in the education sector, it has been successfully applied by many Higher Education Institutions worldwide at the individual, departmental and organizational level (Waterbury, 2015; Balzer et al , 2015; Balzer et al , 2016; Sunder, 2016). Primary and secondary schools can also derive significant benefits from Lean initiatives (Bouranta et al , 2021). So, Lean continuously matures and thrives in the whole education sector (Balzer et al , 2016).…”

Section: Methodsmentioning

confidence: 99%

Practical implications of Lean, Six Sigma and Lean Six Sigma in the public administration sector: a systematic literature review

Psomas

Keramida

Bouranta

2022

IJLSS

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Purpose The purpose of this study is to identify the practical implications of Lean, Six Sigma (SS) and Lean SS (LSS) in the public administration sector. Determining the key themes of these practical implications is also an aim of the present study. Design/methodology/approach A systematic literature review (SLR) was conducted based on the databases of six well-known academic publishers, namely, Emerald, Elsevier/Science Direct, Springer Link, Taylor and Francis, Sage and Willey online. The review revealed 56 peer-reviewed journal articles published between 2004 and 2020. The “affinity diagram” was applied to group the practical implications of Lean, SS and LSS into logical themes. Findings A plethora of practical implications of Lean, SS and LSS in the public administration sector are identified in the literature, examples of which are analytically presented. The analysis showed that the practical implications identified can be grouped into 14 meaningful themes, and these themes in turn into categories, formulating thus, a conceptual framework. The key themes that are supported in the literature by most references are the following: human factors involved in Lean/SS/LSS, Lean/SS/LSS benefits and Lean/SS/LSS implementation issues. Research limitations/implications Although several databases were used, some publishers might have been missed out in this SLR. The subjectivity in applying the “affinity diagram” is also a limitation of this study. Based on these limitations, further literature review studies can be designed. Practical implications Twofold implications arise from the present study, meaning from the practitioner and the academic perspective. The practical implications identified as well as their meaningful themes revealed constitute useful guidelines for managers and decision-makers wishing to implement Lean/SS/LSS in the public administration sector and bridge their knowledge gap between theory and practice. Moreover, all the practical dimensions of Lean/SS/LSS included in the comprehensive conceptual framework formulated could serve as research avenues for academics. Originality/value The application of Lean/SS/LSS in the public sector has not been widely reviewed, while the stream of literature focuses on limited issues (critical success factors, benefits, challenges, etc.). Moreover, SLRs in services and specifically in the public administration sector are fewer. Stimulated by this gap and the suggestions of other researchers for future studies, to the best of the authors’ knowledge, this study provides the first SLR which analyzes the practical implications of Lean/SS/LSS in the public administration sector and determines their key themes.

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“…It was also found why the institutions were not able to implement. Bouranta et al (2020) have reviewed 133 articles between 1983 and 2019 on quality management studies in primary and secondary education. The articles were grouped under 43 themes and 6 broad categories.…”

Section: Literature Reviewmentioning

confidence: 99%

Total Quality Management in higher education: a literature review on barriers, customers and accreditation

Jasti

Venkateswaran

Kota

2021

TQM

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PurposeThe purpose of this paper is to analyze the evolution of Total Quality Management (TQM) in terms of barriers, customers and accreditation in higher education (HE) over the last three decades (1991–2020) using literature review to establish the current state.Design/methodology/approachA total of 137 articles across 55 journals were consolidated for this review specifically focused on TQM (barriers, customers and accreditation) in HE. The investigations were carried out to identify the chronological growth of articles, research streams and methodologies. The articles were classified based on four research approaches and three research streams which have been reviewed in detail.FindingsConsidering the rapid growth in the HE sector and the concerns over reduction in quality of education especially in developing countries, the importance of TQM in HE is immense. The findings include identification of the barriers to successful TQM implementation, the need for alignment of TQM objectives of higher educational institutions (HEIs) and identified target customer(s) with the selected model/framework and the impact of accreditation/certification in the attainment of TQM.Originality/valueThis study which tries to bring a perspective to the main trends in TQM application to HE with respect to barriers, customers and accreditation over the last three decades is expected to add to the body of knowledge in this area and help future researchers to focus on the relevant areas identified in this paper.

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Findings of quality management studies in primary and secondary education: a systematic literature review

Cited by 15 publications

References 143 publications

An instrument for studying TQM implementation in primary education: development and empirical investigation

An instrument for studying TQM implementation in primary education: development and empirical investigation

Practical implications of Lean, Six Sigma and Lean Six Sigma in the public administration sector: a systematic literature review

Total Quality Management in higher education: a literature review on barriers, customers and accreditation

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