ICT Impact on SMEs Performance

Tarutė, Asta; Gatautis, Rimantas

doi:10.1016/j.sbspro.2013.12.968

Cited by 200 publications

(177 citation statements)

References 14 publications

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“…Theoretical and empirical studies have shown the necessity to gain and explore the positive outcomes (productivity growth, organization expansion, efficiency, effectiveness, competitiveness, productivity etc.) of technology adoption and implementation in various organizations 24 . SMEs are ideal example that require such implementation to sustain and grow their business in the future.…”

Section: Small and Medium Enterprisesmentioning

confidence: 99%

Customer relationship management implementation in the small and medium enterprise

Nugroho¹,

Suharmanto²,

Masugino³

2018

AIP Conference Proceedings

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Abstract.To win the global competition and sustain the business, small and medium enterprise shall implement a reliable information technology application to support their customer data base, production and sales as well as marketing management. This paper addresses the implementation of Customer Relationship Management (CRM) in small and medium enterprise, CV. Densuko Jaya. It is a small and medium enterprises in Semarang, Central Java, Republic of Indonesia deal with rubber processing industry supply chain. ADDIE model utilized in study to setup the CRM functionality at these enterprises. The aim of the authors is to present the benefits resulting from the application of CRM technologies at these enterprises to solve their chronicle issues in the field of integrated customer data base, production management process and sales automation in order to boost their business in the near future. Training and coaching have been delivered to the enterprises staffs and management to ensure that they can execute the system.

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Section: Small and Medium Enterprisesmentioning

confidence: 99%

Customer relationship management implementation in the small and medium enterprise

Nugroho¹,

Suharmanto²,

Masugino³

2018

AIP Conference Proceedings

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“…In the Polish context, Kmieciak et al (2012) found the performance of company to be positively related to ICT knowledge and innovation activities in the companies, the latter also influenced by level of investment in ICT. Tarute et al (2014), having reviewed a number of studies on the role of ICT adoption in SMEs productivity, concluded that such technologies could improve the financial and operational performance of companies, especially through increased productivity, profitability, market value, market share and resource allocation, as well as better internal and external communication. Kossaï et al (2014) argued, nevertheless, that introduction of ICT needed to be accompanied by suitable organisational changes, such as training or decentralised decision-making protocols, in order fully to utilise their potential to contribute to the long-term growth of a company (Martin et al 2013).…”

Section: Investment Purposementioning

confidence: 99%

Factors affecting outcomes of EU-supported investments in innovation among SMEs in the Greater Poland (Wielkopolska) region, Poland

Mikołajczak

Pawlak

2017

JRME

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Structured Abstract:Purpose: The European Union offers support mechanisms to help small and medium sized enterprises (SMEs) to innovate and grow. Given the substantial contribution of SMEs to national economies, the present paper explores what factors tend to be associated with the success of EU-supported innovation by SMEs in Poland during its early post-accession period.Design/methodology/approach: A conceptual model relating the type of innovation, investment purpose, funding type and financial readiness, location and collaboration possibilities, company size and sector of operation to changes in the capital base, employment, unit price and revenue is proposed. This model is operationalised and estimated as a structural equations model and estimated using a sample of 110 SMEs surveyed in 2008 in the Greater Poland (Wielkopolska) region in Poland.Findings: Two approaches to the successful use of innovation support have been observed among the studied companies. The first approach implements market innovations to establish a presence in foreign markets and to move the product or service up the value chain. The second approach uses the funding to de-risk workforce expansion and increase production capacity.Originality/value: The paper provides the first systematic disaggregate level analysis of an early post-accession context where impacts of EU support for SME innovation are decomposed into effects of specific investment conditions and innovation type on changes in capital base, employment, unit price and ultimately revenue. The insights provided here are valuable for managers developing business and innovation strategies on the one hand, but also for policy-makers responsible for creating an entrepreneurship-friendly environment in emerging economies.

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“…52 Several type of performance measured based on the literature of ICT such as financial performance, and operational performance 53 , and other impacts. 54 The efficient use of ICT in SMEs lead to increased organizational performance, productivity, and access to market.…”

Section: Impact Ict Adoptionmentioning

confidence: 99%

ICT adoption in affecting organizational performance among Indonesian SMEs

Chairoel¹,

Widyarto²,

Pujani³

2015

ITMR

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The objective of this research is to identify conceptually factors affecting ICT adoption and its impact among Indonesian SMEs. The prior studies involve conceptual model of the combination between Diffusion of Innovation (DOI) theory, The technology-organization-environment (TEO) theory, and Iocovou's framework. The prior studies believed the Internal and external factors influencing ICT adoption. This study found that the characteristic of technology, organization, and managerial are included as internal factors in adopting ICT. In the meantime, environment factors also are included as the external factor.

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ICT Impact on SMEs Performance

Cited by 200 publications

References 14 publications

Customer relationship management implementation in the small and medium enterprise

Customer relationship management implementation in the small and medium enterprise

Factors affecting outcomes of EU-supported investments in innovation among SMEs in the Greater Poland (Wielkopolska) region, Poland

ICT adoption in affecting organizational performance among Indonesian SMEs

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