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This paper presents flexural and tensile properties of sugar palm (Arenga pinnata) fibres-reinforced polyester composites study. The fibres were treated by alkaline solution with 5% NaOH solution for 2 hours of soaking time. The composites were prepared with different orientations of fibres (i.e. 0° + 45°, 0° + 90°, 45° + 90°, and 45° + (-45°)), while the ratio between Arenga pinnata fibres and polyester is 30 percent volume. Hand lay-up method was employed to produce the specimens. ASTM D-790 03 and ASTM D-3039 standard were employed to characterize the specimens in good sequent. As the result, the specimen with 45°+90° orientation generated maximum important values both in flexural strength (24.03 MPa) and modulus (4.01 GPa), tensile strength (23.84 MPa) and modulus elasticity (0.97 GPa). This is due to palm fibres as reinforcement that forms an angle of 90 ° or increasingly upright to the load crossing field (load of bending) and tensile load giving the effect of maximum reinforcement compared to other fibres orientations.

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Abstract.To win the global competition and sustain the business, small and medium enterprise shall implement a reliable information technology application to support their customer data base, production and sales as well as marketing management. This paper addresses the implementation of Customer Relationship Management (CRM) in small and medium enterprise, CV. Densuko Jaya. It is a small and medium enterprises in Semarang, Central Java, Republic of Indonesia deal with rubber processing industry supply chain. ADDIE model utilized in study to setup the CRM functionality at these enterprises. The aim of the authors is to present the benefits resulting from the application of CRM technologies at these enterprises to solve their chronicle issues in the field of integrated customer data base, production management process and sales automation in order to boost their business in the near future. Training and coaching have been delivered to the enterprises staffs and management to ensure that they can execute the system.

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