Hizmet Değerinin Müşterilerin Davranışsal Niyetleri Üzerindeki Etkisinin Yapısal Eşitlik Modeli ile Ölçülmesi

Yücenur, G. Nilay; Demirel, Nihan Çetin; Ceylan, Cemil; Demirel, Tufan

doi:10.31671/dogus.2019.158

Cited by 22 publications

(5 citation statements)

References 3 publications

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“…Sanchez et al, (2004) described the value for service as a comparison between the perceived benefit and perceived costs of the customers. According to Yücenur et al, (2011), the value of a service is determined by the difference between what a customer has bought and what the customer has paid. Accordingly, the customers who think that they acquire namely lost something to get a service will tend to be more loyal to a firm providing service making them to feel gaining more against their loss.…”

Section: Perceived Valuementioning

confidence: 99%

“…Accordingly, as customers' perceived value increases, their possibilities of displaying positive behavioral intentions increase, as well. In their study, Yücenur et al, (2011) collected behavioral intentions under the titles of buying service again, recommending to others and advertising with positive thoughts. Perceived value has effects on both customer satisfaction and customer loyalty (Yang and Peterson, 2004:815).…”

Section: Introductionmentioning

confidence: 99%

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The relationship among perceived value, patient loyalty and patient satisfaction in the hospitals

Eri̇ş

2022

ijhs

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It is possible for patients to prefer the same hospital or to recommend it to others, which are indicators for their loyalty to hospitals, where they receive health care service, only if they are satisfied with the service they have received. When considering today's intense competition conditions in the health sector, it is more important to examine issues that will provide competitive advantage, such as perceived value, by affecting patient satisfaction and patient loyalty. There is a limited number of studies in the literature that examine the perceived value with a multidimensional scale or investigate the relationship between perceived value and patient loyalty. As well as the lack of a sufficient number of studies for consumers in Turkey, there is a limited number of studies for consumers of healthcare sector, which is an important branch of the service sector. The purpose of this study is to relationship. The study was conducted by using the survey method on 783 patients who received outpatient clinic services from the Harran University Research and Application Hospital in Şanlıurfa between 1 and 30 June 2021.

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Section: Perceived Valuementioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

The relationship among perceived value, patient loyalty and patient satisfaction in the hospitals

Eri̇ş

2022

ijhs

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“…What is important in making a firm or facility preferable is the high-quality service and value it provides to its guests rather than the differentiation they will implement on their products and services. Those who produce and present higher quality and value products/services compared to their competitors stand out in the competition war that has been elevated in recent years (Yücenur, 2011). Service is the set of activities or benefits presented or suggested by a group of people to others in a non-storable way to satisfy their consumption needs (Palmer, 2001).…”

Section: The Quality Of Service In Ski Resortmentioning

confidence: 99%

Investigation of the Relationship Between Dispositional Flow State, Sensation Seeking and Ski Resort Preference of Skiing and Snowboarding Participants

Dinç¹,

Demircan²

2019

JEL

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The aim of this study is to investigate the relationship between was to examine dispositional flow state, sensation seeking and ski resort preference of skiing and snowboarding participants. The sample of this study constituted 510 (126 female x̄ = 23.94 ± 5.79 years; 384 male x̄ = 27.33 ± 7.87 years) skiers and snowboarders from varied ski resort between the years 2018–2019. A demographic questionnaire, The Contextual Sensation Seeking Questionnaire for Skiing and Snowboarding (CSSQ-S) Ski Resort Preference Scale (SRPS) and Dispositional Flow Scale-2—Short Form (DFS2-SF) were used to collect data. Before the statistical analysis, coefficient of kurtosis, coefficient of skewness and test of normality (Kolmogorov-Smirnov Test) of the data were examined and the deviation from the normal distribution was determined meaningless (p > .05). Pearson Product-Moment Correlation Coefficient was used to determine the relationship between variables. The mediator effect of sensation seeking in the relationship between ski resort preference and flow of participants were examined with Structural Equation Modeling (SEM). The correlation value between the variables was determined between 0.196–0.549. (P < 0.01). There is causal relationship between; SRPS and DFS2-SF (β = .187, p < .01), SRPS and CSSQ-S (β = .932, p < .01), CSSQ-S and DFS2-SF (β = .581, p < .01) respectively. It was found that when SRPS variable was included in the model as a mediating variable, causal relationship between SRPS and DFS2-SF was eliminated (β = 7.067, p > .05) and causal relationship between CSSQ-S and DFS2-SF was significantly increased (β = .722, p < .01). When the fit indexes of the models were examined, all values in all four models indicated acceptable/perfect fit. The results show that ski resort preference has a significant causal relationship on flow state and sensation seeking in skier and snowboarders. However, when sensation seeking is included in the model as a mediating factor, effect of the ski resort preference on the flow state disappears, while the effect level of sensation seeking increases.

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“…In addition, the behavior that individuals might display within the scope of their perceptions and emotional states related to the service performance following service reception (Yücenur et al, 2011) indicates that they will continue to receive service from a business or end their relation (Lin & Hsieh, 2007). In other words, intellectual work, such as evaluating whether individuals will be involved again in the same activity, is one of the guiding factors for selecting the next one (Altunışık et al, 2002).…”

Section: Introductionmentioning

confidence: 99%

An Evaluation of Leisure Involvement and Social Connectedness from the Perspective of Undergraduate Students

Demirel

Çuhadar

et al. 2023

Spor Bilimleri Araştırmaları Dergisi

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Recent studies on social connectedness have emphasized that the sense of belonging is perceived as a basic need and might lead to psychological and physical health problems if not satisfied. It is further stressed that leisure activities might increase the sense of belonging, foster social wellbeing, and create an infrastructure for healthy generations. In this sense, this study examined the leisure involvement and social connectedness levels of undergraduate students in relation to gender, age, grade, perceived social wellbeing, difficulty with leisure assessment, and adequacy of weekly leisure. The population of the study comprises students of Necmettin Erbakan University and Karamanoğlu Mehmetbey University, while the sample group consists of 263 participants. T-test and ANOVA were conducted in data analysis. According to the results of the research, while there was a significant relationship between social addiction and leisure involvement in perceived social welfare and weekly leisure time variables, no significant relationship was found between gender variable and social addiction and leisure involvement. It was concluded that leisure involvement has an effective role on social commitment and evaluating leisure activities with typical leisure activities can positively affect social connectedness.

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Hizmet Değerinin Müşterilerin Davranışsal Niyetleri Üzerindeki Etkisinin Yapısal Eşitlik Modeli ile Ölçülmesi

Cited by 22 publications

References 3 publications

The relationship among perceived value, patient loyalty and patient satisfaction in the hospitals

The relationship among perceived value, patient loyalty and patient satisfaction in the hospitals

Investigation of the Relationship Between Dispositional Flow State, Sensation Seeking and Ski Resort Preference of Skiing and Snowboarding Participants

An Evaluation of Leisure Involvement and Social Connectedness from the Perspective of Undergraduate Students

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