Globalization of workforce

Abstract

Purpose This paper aims to investigate hospitality study abroad experiences as an educational service in which the experience encompasses services that combine tangible and intangible actions that require students to move from the classroom to a practical setting. It empirically investigates the relationship between students’ study abroad, perceived value and perceived sacrifice (monetary and non-monetary) with their overall satisfaction and internationalization intentions. Design/methodology/approach A total of 57 students who had completed an international externship experience were contacted and invited to complete an online survey. The online survey gauged the student’s perception of their externship experience, the overall satisfaction and the internationalization intentions. The instrument also gathered demographic information about the participants. The proposed model was estimated by using partial least squares (PLS) path modeling. Findings The results indicate that PLS can be used to assess the theory of consumption value for study abroad experiential learning. The results of the hypotheses testing indicate that the value students get and give is a suitable and significant predictor of satisfaction and internationalization. However, students’ satisfaction with their study abroad internship does not predict future internationalization intentions. Originality/value This study sheds light on hospitality students’ perceived value, satisfaction and internationalization intentions when they complete a study abroad internship program. The results indicate that the value students get and give is an appropriate and important predictor of satisfaction and attitude toward international education.

Theory of consumption values in consumer behaviour research: A review and future research agenda

“…All TCV values for both students and employers were found to influence obtaining value co-creation via social media in a recent study (Voropai et al, 2019). They were also found to play key roles in students' satisfaction and internationalisation intentions in another study of hospitality students (Rivera et al, 2018). The most important value type was found to be functional value for students' satisfaction, followed by epistemic, social, emotional, and conditional values, in Chinese students (Lai et al, 2012).…”

“…Thus, the TCV was suggested to expand the views by containing other behavioural outcomes apart from the purchase decisions context (Turel et al, 2010). Some recent studies have used the TCV to identify some of the behavioural outcomes, for instance (further evidence is provided in Section 3), satisfaction (Lai et al, 2012;Rivera et al, 2018), intention (Awuni & Du, 2016;Kushwah et al, 2019;Phau et al, 2014;Qasim et al, 2019;Rivera et al, 2018;Yoo et al, 2013), and loyalty (Poushneh & Vasquez-Parraga, 2019).…”

“…The TCV has had several empirical applications in the context of tourism marketing, such as local foods (Choe & Kim, 2018Rousta & Jamshidi, 2020), scale development (Choe & Kim, 2019;Li & Lin, 2016), tourists' environmental (Abdullah et al, 2019) and destination selection behaviour (Tapachai & Waryszak, 2000), choosing of a destination by young tourists (Phau et al, 2014), self-services experiences of hospitality consumers , return for street food by young tourists (Yeap et al, 2020), value preferences of consumers (Parvin et al, 2016), perceived value in medical tourism (Hallem & Barth, 2011), in halal holiday by Muslim tourists (Rodrigo & Turnbull, 2019), and the role of values in satisfaction and the internationalisation process of hospitality students (Rivera et al, 2018).…”

“…TCV has been used in higher education (HE) research to investigate the role of value in consumption, demonstrating the applicability of this theory in this research field (Lai et al, 2012;Pope, 2001;Rivera et al, 2018;Stafford, 1994;Voropai et al, 2019). Initially, Stafford (1994) proposed value for students as customers based on the TCV in higher education.…”

A Study of the Loyal Purchasers of Bus and Shuttle Tickets from Online Travel Agencies (Otas) in Indonesia

“…The research was conducted to believe the way that conditional value is linked to a variety of consumer behaviorrelated problems in a variety of contexts, including education (Rivera et al, 2018). The influence of conditional value has also been highlighted in earlier tourism and hospitality literature, and it is thought to be a significant value for visitors (Hur et al, 2012).…”