Gestão e mapeamento de processos nas instituições públicas: um estudo de caso em uma Universidade Federal

Abstract

Vinculando-se à temática da modernização na gestão pública universitária, apresenta-se a análise da implantação da gestão e mapeamento de processos na Diretoria de Administração de Pessoal (DAP) em uma Universidade Federal no Nordeste do Brasil que aderiu ao Programa Nacional de Gestão Pública e Desburocratização (Gespública) em 2009. Adotou-se como objetivo geral analisar a gestão e o mapeamento de processos da referida DAP, identificando os possíveis benefícios na melhoria da qualidade da prestação dos serviços aos usuários. Como método, realizou-se uma pesquisa de cunho qualitativo, do tipo estudo de caso, cuja unidade de análise foi a DAP. A coleta de dados consistiu em pesquisa documental, questionários e entrevistas. Resultados apontam que as metodologias empregadas para a gestão e mapeamento dos processos na DAP foram construídas e desenvolvidas de acordo com as necessidades da própria Universidade tendo o Gespública como norteador e ferramenta para o desenvolvimento do projeto que resultou em agilidade dos procedimentos, redução do tempo gasto e melhoria da comunicação interpessoal, pelo que se sugere o método para outras instituições públicas.

Development of a web application for the optimization of administrative processes: application of the lean methodology for priority classification

“…Empirical studies have also shown positive results arising from the application of BPM techniques related to process management in the public sector. The results of the process mapping at a Federal University in the Northeast of Brazil indicate gains in the agility of procedures, reduction of activity time and improved communication between the bodies involved (Costa & Moreira, 2018). The mapping of processes at Instituto Federal da Paraíba (IFPB), Princess Isabel Campus, resulted in the identification of bottlenecks and other inefficiencies in the materials acquisition process (Marques, 2018).…”

Management and Mapping of Processes: A Case Study in a Federal Autarchy

“…In this context, BPM (Business Process Management) is characterized as a set of methods, techniques and tools that aim to discover, analyze, redesign, apply and monitor business processes, aiming to reduce costs and increase corporate performance (Zarour et al, 2019). Costa and Moreira (2018) indicated as possible benefits the agility, reduction of errors, dynamization and standardization of the processes, a subsidy for orientation of new servers and the possibility to work the risks of the processes. In addition, the authors listed recommendations for the implementation of BPM, such as the following factors: creating a team to coordinate the implementation, enabling the sector team, monitor the implementation process, create indicators to evaluate the implementation results.…”

“…This process modeling technique provides companies with the ability to understand their internal procedures through a graphical representation and gives these organizations the possibility to communicate these procedures in a standardized form (BPMN, 2018). Costa and Moreira (2018) list the main stages of process mapping: a) determining the process and the tool to be used, b) deliming its beginning and end, c) delimiting its inputs and outputs, d) determining the level of detail, e) verification and validation of the map. highlight that the mapping makes it possible to identify the interfaces between multiple sectors, internal and external customers (Caramuta, 2021) inputs and outputs delivered.…”

“…This investigation serves to represent how the process is actually happening, impartially, without attributing responsibility for existing inefficiencies (Damasceno & Pontarolo, 2018). It is a central responsibility of managers to seek optimization and to do more with fewer resources and encompasses from the highest decision-making level to the simplest executive level, emphasizing the importance of managing the work routine, centered on: perfect definition of authority and responsibility for each person; in the standardization of processes and work; in monitoring the results of these processes and comparing them with the goals; in the corrective action in the process from the deviations found in the results when compared to the goals; in a good working environment and in the maximum use of people's mental potential (Pereira et al, 2017;Costa & Moreira, 2018) for process management to generate the expected results, it is necessary that the corporate environment is favorable and its global structure is oriented to interconnect other administrative instruments, such as: strategic planning, organizational structure, total quality, logistics, management reports, employee participation and commitment system. Process management provides participants, decision makers and stakeholders with information about the efficiency and effectiveness of organizational processes.…”

Barômetro De Maturidade De Gestão De Processos Em Instituições De Ensino Superior Brasileiras

“…As exigências estabelecidas pelos órgãos de controle quanto à gestão de processos nas IFES é um fenômeno recente, resultando em diversas pesquisas neste tema. Mückenberger et al (2013), Barbalho et al (2017), Costa & Moreira (2018) e Aganette, Maculan & Lima (2018) trabalharam na perspectiva do mapeamento de processos em setores específicos de diversas IFES.…”