O presente trabalho apresenta a proposta de um modelo multicritério para subsidiar o processo de escolha de aplicativos na perspectiva da mediação educacional de pessoas surdas. A metodologia proposta está dividida em três etapas: (i) concepção do modelo; (ii) coleta de dados e; (iii) classificação dos aplicativos. O modelo proposto foi aplicado para ilustrar seu funcionamento junto a discentes ouvintes do Curso de Licenciatura em Letras/Libras da Universidade Federal Rural do Semi-Árido (UFERSA) – Campus Caraúbas. Os aplicativos VLIBRAS e HANDTALK foram classificados como “Adequados”, o PRODEAF como “Pouco Adequado” e o FALIBRAS como “Inadequado”. Assim, conclui-se que é possível utilizar este modelo multicritério para selecionar os aplicativos que são mais adequados para utilização no processo de mediação educacional da pessoa surda, uma vez que este se mostrou robusto e eficaz após a sua aplicação com os usuários.
Purpose: This research presents a multicriteria benchmarking participatory model able to classify Federal Higher Education Institutions (FHEIs) into three levels of process management maturity.
Design/methodology/approach: The research was conducted into three stages: (i) assessment model development using the Delphi technique, (ii) data collection through a self-assessment process, and (iii) classification of the FHEIs using PROMSORT.
Findings: The results showed that, regardless of the adoption of an optimistic or pessimistic perspective, most FHEIs (51.6% in the optimistic perspective and 54.8% in the pessimistic one) were classified as regular. It is also noteworthy that approximately 80% of the research participating FHEIs maintained their classifications in the sensitivity analysis. Among the six alternatives that presented classification variations, only three varied significantly, confirming the results obtained stability.
Research limitations/implications: The use of a participatory approach promotes a consistent benchmark in terms of indicators and metrics to measure performances.
Practical implications: PROMSORT provided flexibility to the model, since it is possible to modify the parameters and thresholds in order to adjust the model strictness.
Originality/value: The development of a model through which the Federal Higher Education Institutions (FHEIs) can be continually evaluate their process management maturity level.
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