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Abstract

In current society, the practice of physical activity has increased in a significant manner increasing the globalisation and diversification of sporting events, having among them open sea swimming crossings. This fact is fostering an increase in scientific studies which analyse these sporting events, particularly the assessment of perceived quality from the point of view of the participant. The goal of this study was to evaluate the perceived quality, perceived value, satisfaction and future intentions of participants in swimming crossings. The instrument used is made up of two scales, one of perceived quality of the event of 32 items and the other of general quality of 15 items. The questionnaire was distributed telematically to a sample of 93 swimmers in total, participants in a swimming crossing. The results showed that the best valued dimensions were, in terms of the scale of perceived quality the dimension of personal interaction with a value of 5.72 and in terms of the global scale the dimensions of future intentions and satisfaction, with scores of around 5.5 points. All dimensions obtained higher scores from the least experienced participants. The use of this questionnaire will help organisers and companies elaborate strategies which will allow the improvement of the event increasing the level of satisfaction and seeking the fidelity of the participants.

Experienced vs. Novice Participants Perception of Overall Quality and Intention to Join in Future Sport Trials: Case European Duathlon Championship

“…The increase in the number of sporting events and their economic importance has long attracted researchers who analyze the keys to their success through the study of the PQ, the GS they generate, and the PV of participants and spectators to these types of events [ 12 , 13 , 19 , 30 , 31 , 32 ].…”

“…Specific models are used in the field of sports management: SPORTSERV [ 40 ], EVENQUAL) [ 41 ], SEQSS [ 38 ], EPOD, and EPOD2 [ 42 , 43 ], which also introduce dimensions specific to each sporting event or service [ 25 , 27 , 44 , 45 , 46 , 47 ]. Furthermore, taking into account that perception may vary from spectators to participants [ 31 ], some analyses focus on spectators [ 14 , 44 , 48 , 49 , 50 ], and others on participants [ 13 , 17 , 30 , 51 , 52 , 53 ].…”

Overall Quality of Sporting Events and Emotions as Predictors of Future Intentions of Duathlon Participants

“…But at a sporting event, participants may perceive quality differently than spectators (Shonk and Chelladurai, 2008). Taking this premise into account, several investigations guide their models to analyze the quality perceived by the participants (Ko et al, 2010;Pérez-Campos, 2010;Chen et al, 2012;Angosto-Sánchez et al, 2016a,b;Montesinos-Saura et al, 2018). Angosto-Sánchez (2014) includes the perceived quality assessment instruments and the dimensions proposed by these authors in the area of sports services.…”

“…However, even the pre-competition motivational aspects can condition an individual to make the decision to register and compete (Du et al, 2015). Therefore, this decision is influenced by experience, subjective perception of service (Westerbeek and Shilbury, 2003;Montesinos-Saura et al, 2018;Bi et al, 2019), and by cognitive and affective elements (Oliver, 1981). In this line, satisfaction is linked to behavioral future intentions and loyalty (Alonso-Dos-Santos and Pérez-Campos, 2015;Bernal-García et al, 2018;Alguacil et al, 2019) and creates less price-sensitive customers (Ko et al, 2010;Calabuig-Moreno et al, 2015;Montesinos-Saura et al, 2018).…”

Adaptation and validation questionnaire for measuring the perceived quality by users external customer of the golf courses: Andalusia (Spain)

“…There is a direct and positive relationship between global quality and perceived value (Alonso-Dos-Santos & Pérez-Campos, 2015;Calabuig-Moreno et al, 2015;Magaz-González et al, 2020;Montesinos-Saura et al, 2018;Shonk & Chelladurai, 2008;Theodorakis et al, 2015;Zeithaml et al, 1996). And there is controversy surrounding between perceived value and satisfaction (direct and an inverse or non-existent).…”