Adaptation and validation questionnaire for measuring the perceived quality by users external customer of the golf courses: Andalusia (Spain)

Abstract

The objective of this work is to translate, adapt and validate the Customer Service Survey Quality Golf Course (CSQSGC). This tool is the most complete in the literature, and it is the best questionnaire to assess the perceived quality of the users. of the golf courses of Andalusia (Spain). In addition, its psychometric properties are examined: reliability and concurrent validity. There was a professional translation into Spanish of each item, content adaptation, evaluation of compression of the instrument through pilot testing, analysis of reliability with Cronbach's alpha coefficient and validity, with an exploratory factor analysis, a confirmatory factor analysis of the instrument. Eleven expert judges participated in the process of adaptation and validation. Test-retest reliability methods were applied to a sample of 50 participants with an interval over a week. Subsequently, the questionnaire is applied to 200 users of golf courses. The adapted and validated instrument Analysis of Perceived Quality of the Game of Golf (CAPG) may be used to evaluate the quality of the golf courses based on the feedback of the users. It has a structure of 39 items (four more items added from the original version) divided into four subscales, matching with the original version, and it shows positive results for reliability and validity in the Spanish version. It is a useful tool for managers, because it allows the detection of deficiencies and areas for improvement for golf courses.