Overall Quality of Sporting Events and Emotions as Predictors of Future Intentions of Duathlon Participants

Abstract

The present study is intended to analyze the effect of global quality, perceived value, general satisfaction, and emotions on future behavior patterns among participants in the European Duathlon Championship. In this sense, a questionnaire was administered (n = 210), composed of four sections: essential demographic and profiling variables, perceived quality, overall quality, and emotions. Consequently, a relational model was designed to be examined by means of structural equation modeling (SEM) and fuzzy set qualitative comparative analysis (fsQCA). Results reveal that global quality and general satisfaction are key dimensions for determining future behaviors of participants, but not so the perceived value. Moreover, up to three combinations of these dimensions together with emotions-pleasure and arousal-emerged as enough for depicting future intentions to a great extent. In this line, a remarkably sufficient combination consists of global quality, general satisfaction, pleasure, and arousal. These findings will guide organizers to design strategies that provide exciting experiences, as well as quality and satisfaction to the participants of sports events.

Adaptation and validation questionnaire for measuring the perceived quality by users external customer of the golf courses: Andalusia (Spain)

“…There is a direct and positive relationship between global quality and perceived value (Alonso-Dos-Santos & Pérez-Campos, 2015;Calabuig-Moreno et al, 2015;Magaz-González et al, 2020;Montesinos-Saura et al, 2018;Shonk & Chelladurai, 2008;Theodorakis et al, 2015;Zeithaml et al, 1996). And there is controversy surrounding between perceived value and satisfaction (direct and an inverse or non-existent).…”