Fraud and Peace: Investigative Interviewing and Fraud Investigation

Shawyer, Andrea; Walsh, Dave

doi:10.1057/palgrave.cpcs.8150035

Cited by 10 publications

(9 citation statements)

References 10 publications

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“…This technique is reminiscent of the enhanced cognitive interview widely in use in police settings when interviewing witnesses Shawyer and Walsh, 2007). It is found in a range of contexts that this technique elicits more correct information from witness than a standard interview procedure (Köhnken et al, 1999).…”

Section: Conversation Management and The Detection Of Dishonest Claimsmentioning

confidence: 99%

‘All walks of life’: A profile of household insurance fraudsters in the United Kingdom

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Pakes

Blackbourn

2014

Secur J

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This article provides a profile of a household insurance fraudster based on an analysis of 33 189 dishonest household insurance claims identified by VFM Ltd (a claims handling company using conversation management as an investigative tool). Analysis of the dishonest claims showed marked differences in the profile of fraudsters to some of the published profiles of occupational fraudsters. There is greater gender equality and a wider range of occupations among insurance fraudsters with a peak age range in the 30-50 age groups. Claims made are also generally of low value, less than £500. This article offers insights on the goods claimed, the explanations offered and the seasonality of claiming behaviour. This article suggests household insurance fraud can be linked to Routine Activity Theory and that more research is needed to investigate this further.

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Section: Conversation Management and The Detection Of Dishonest Claimsmentioning

confidence: 99%

‘All walks of life’: A profile of household insurance fraudsters in the United Kingdom

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Pakes

Blackbourn

2014

Secur J

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“…Evaluating the effectiveness of communication is problematic, as there has been no research into corporate investigator communication. Research into the investigative interviewing techniques may assist in defining effective communication; however, even in this growing body of research, the focus outside of traditional policing is limited to a few notable exceptions, specifically, addressing regulatory investigators for the Department of Works and Pensions in the UK (Shawyer and Walsh, 2007). Typically, the studies indicate that the regulatory investigators have poor interviewing skills and have difficulty in consistently using the basic elements of investigative interviewing in a non-judgemental framework.…”

Section: Discussionmentioning

confidence: 99%

What makes a successful corporate investigator

King

2020

JFC

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Purpose The purpose of this study is to identify the attributes – skills, education and qualifications – required to be a contemporary corporate investigator. Design/methodology/approach To address heretofore unexplored areas in the literature, this study used data collected from semi-structured interviews with 33 corporate investigators in Australia. Findings This paper highlights the complexities that surround corporate investigations and identifies nine attributes critical for investigative success. The findings identify some commonalities with police–detective skills and suggest that the corporate investigator needs the skills of an accountant and a lawyer to complement these investigative skills. Originality/value Studies of private investigators are rare as such; therefore, this paper fills a gap in academic literature by examining the skills necessary to conduct private investigations of corporate and white-collar crime.

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“…In the UK FLM exercises are undertaken regularly by the Department for Work and Pensions (DWP) (responsible for paying social security), HM Revenue and Customs (responsible for collecting taxes), and the National Health Service (NHS) (the public provider of healthcare in the UK). The DWP invests a great deal of time in measuring fraud losses and more generally in investigation and prevention (DWP, 2011 andShawyer andWalsh, 2007). It conducts FLM exercises regularly across a range of benefits it issues, which enables it to estimate a global figure of fraud losses, which is largely the result of FLM, although the currency for some types of expenditure does vary.…”

Section: Fraud Loss Measurementmentioning

confidence: 99%

Fraud in overseas aid and the challenge of measurement

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Lewis

Shepherd

et al. 2015

Journal of Financial Crime

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The purpose of this paper is to explore the challenges of measuring fraud in overseas aid. Design/Methodology/Approach The research is based upon 21 semi-structured interviews with key persons working in the delivery of aid in both the public and voluntary sectors. It uses the UK Department for International Development as a case study to applying more accurate measures of fraud. Findings This paper shows there are significant challenges to using fraud loss measurement to gauge fraud in overseas aid. However, it argues along with other types of measures it could be used in areas of expenditure in overseas governments and charities to measure aid. Given the high risk of such aid to fraud it argues helping to develop capacity to reduce aid, of which measuring the size of the problem is an important part, this could be considered as aid in its own right. Research Limitations/Implications The researchers were not able to visit high risk countries for fraud to examine in the local context views on the challenges of measuring fraud. Practical Implications The paper offers insights on the challenges to accurately measuring fraud in an overseas context, which will be useful to policy-makers in this context. Social Implications Given the importance of as much aid as possible reaching recipients it offers an important contribution to helping to reduce losses in this important area. Originality/Value There has been very little consideration of how to measure fraud in the overseas aid context, with most effort aimed at corruption, which poses some of the same challenges, as well as some very different.

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Fraud and Peace: Investigative Interviewing and Fraud Investigation

Cited by 10 publications

References 10 publications

‘All walks of life’: A profile of household insurance fraudsters in the United Kingdom

‘All walks of life’: A profile of household insurance fraudsters in the United Kingdom

What makes a successful corporate investigator

Fraud in overseas aid and the challenge of measurement

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