Rapport is an integral part of interviewing, viewed as fundamental to the success of intelligence elicitation. One collection capability is human intelligence (HUMINT), the discipline charged with eliciting intelligence through interactions with human sources, such as covert human intelligence sources (CHIS). To date, research has yet to explore the perceptions and experiences of intelligence operatives responsible for gathering HUMINT within England and Wales. The present study consisted of structured interviews with police source handlers (N = 24). Rapport was perceived as essential, especially for maximising the opportunity for intelligence elicitation. Participants provided a range of rapport strategies while highlighting the importance of establishing, and maintaining, rapport. The majority of participants believed rapport could be trained to some degree. Thus, rapport was not viewed exclusively as a natural skill. However, participants commonly perceived some natural attributes are required to build rapport that can be refined and developed through training and experience.

The collection of accurate, detailed, and timely intelligence buttresses critical law enforcement decision-making. However, the quality and quantity of the intelligence gathered relies heavily upon the interviewing techniques used to retrieve it. The perceptions of intelligence practitioners are key to developing an understanding of practices concerning intelligence collection. Yet, to date, no research has been undertaken that explores the United Kingdom's Source Handlers' perceptions of the interviewing processes employed with informants. The present study interviewed 24 Source Handlers from Counter Terrorism Dedicated Source Units in the United Kingdom. Five themes emerged from the interviews, (i) a comparison between interviewing and debriefing; (ii) the PEACE model in intelligence interviews; (iii) the importance of effective communication; (iv) Source Handlers' use of cognitive retrieval techniques; and, (v) Source Handler interview training. The perceived commonalities between interviewing and debriefing provided support for the transferability of investigative interviewing research and practices into the collection of Human Intelligence (HUMINT), reiterating themes (ii), (iii), and (iv). Finally, participants highlighted a need for additional training concerning intelligence gathering techniques, as police officers who are responsible for gathering HUMINT could benefit from further professional development based on investigative interviewing research and professional practices.

Sources (CHIS) provide unique access to criminals and organised crime groups, and their collection of intelligence is vital to understanding England and Wales' threat picture. Rapport is essential to the establishment and maintenance of effective professional relationships between source handlers and their CHIS. Thus, rapport-based interviewing is a fundamental factor to maximising intelligence yield. The present research gained unprecedented access to 105 real-life audio recorded telephone interactions between England and Wales police source handlers and CHIS. This research quantified both the rapport component behaviours (e.g., attention, positivity, and coordination) displayed by the source handler and the intelligence yielded from the CHIS, in order to investigate the frequencies of these rapport components and their relationship to intelligence yield. Overall rapport, attention and coordination significantly correlated with intelligence yield, while positivity did not. Attention was the most frequently used component of rapport, followed by positivity, and then coordination.

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Police victim and witness interviewing in a northern Canadian territory with a predominantly Indigenous population was examined across two studies. In study 1, an Internet survey about interview training, practices and cross-cultural issues was completed by serving police officers (N = 37). In study 2, transcripts of interviews with Indigenous adult victims and witnesses (N = 20) were coded for the presence of various interviewing practices (e.g. question types, interruptions, talking time). Survey results showed that most officers were untrained in scientific-interviewing protocols but were aware of the general practices that constitute a competent interview (e.g. building rapport, requesting a free narrative). Most respondents indicated that cultural differences impact their interviewing style. Results of the transcript analysis showed that officers violated the 80/20 talking rule in 90% of the interviews and unproductive question types (e.g. closed yes/no) were used often. All interviews contained a request for a full account, most interviews contained elements of active listening and few interruptions were observed. These findings are discussed with reference to how interviewing and cross-cultural communication training could help police organizations who serve Indigenous populations. Future research should consider whether established international best practices for interviewing are effective in settings with Indigenous victims and witnesses.

A survey was conducted in the UK to identify the beliefs and attitudes of Department for Work and Pensions (DWP) and police fraud investigators towards the PEACE model of interviewing with particular focus on assumptions of guilt, interviewer characteristics and detecting deception. There was support for the usefulness of the PEACE model for fraud interviews, although assumptions of guilt prior to these interviews were widespread. This finding was coupled with stereotypical beliefs about cues to deception, despite a general view that open mindedness and good listening skills were key features of a good interviewer. It was concluded that the way in which fraud investigations are carried out challenges the expectation that the interviewer will not assume guilt prior to the interview but does not necessarily challenge the expectation that the interviewer will have an open minded and non-judgemental attitude. Beliefs about cues to deception should be challenged and substituted for more reliable indicators.

Law Enforcement Agencies gather intelligence in order to prevent criminal activity and pursue criminals. In the context of human intelligence collection, intelligence elicitation relies heavily upon the deployment of appropriate evidence-based interviewing techniques (a topic rarely covered in the extant research literature). The present research gained unprecedented access to audio recorded telephone interactions (N = 105) between Source Handlers and Covert Human Intelligence Sources (CHIS) from England and Wales. The research explored the mean use of various question types per interaction and across all questions asked in the sample, as well as comparing the intelligence yield for appropriate and inappropriate questions. Source Handlers were found to utilise vastly more appropriate questions than inappropriate questions, though they rarely used open-ended questions. Across the total interactions, appropriate questions (by far) were associated with the gathering of much of the total intelligence yield. Implications for practise are discussed.