Factors Influencing the Adoption of E-Payment: An Empirical Study in Malaysia

Abstract

This study examines the antecedents of the factors that influence customers to adopt the electronic payment system while making payments. Payment is the one of the element to complete the transaction while making payment. Due to the development of E-commerce, e-payment systems have been introducing. So, the use of electronic payment systems is being increasing day by day for people to complete their task quickly ineffective way. The result of the study shows that there is a relationship between dependent variables (effort expectancy and social influence) and independent variable (Adopton of e-payment). However, other variables (culture, perceived security and performance expectancy) were not significant with adoption of e-payment. Therefore, the study approves effort expectancy and social influence has a significant relationship with adoption of e-payment. Therefore, companies today that do business using electronic payment system as the medium to complete the transaction must focus more on this two variable to increase the number of people use this payment system. The increasing the number of people use this payment system will contribute to excellent result for e-commerce because e-payment system is one of the factor e-commerce becomes successful and it will give good impact to our nation’s economy.

E-Money Payment: Customers’ Adopting Factors and the Implication for Open Innovation

“…The positive attitude is reflected by feeling happy, feeling unworried about personal data being misused, and feeling up to date. This finding does not contradict and instead strengthens previous studies that tried to take part of the domain or apply the TPB and UTAUT approaches completely in various contexts, for example, the context of payment transactions that do not use cash [50,[55][56][57][58].…”

Minat Penggunaan E-Money di Masa Pandemi: Studi Kasus Mahasiswa Universitas Lampung

“…Keamanan dapat diartikan sebagai perlindungan setiap rincian transaksi dan pengguna dari tindakan kriminal yang datang dalam maupun luar. Banyak orang yang masih takut kehilangan informasi pribadi ketika melakukan pembayaran secara online (Shafie et al, 2018). Dengan demikian, semakin teknologi aman atas data dan informasi dari tindak kejahatan, maka semakin tinggi juga tingkat kepercayaan seseorang untuk menggunakannya.…”

Factors Affecting Intention to Transact by Electronic Payment in Supermarkets in Hanoi (Vietnam)

“…H5: "Security and Privacy" is positively correlated with the intention to make transactions through electronic payment in supermarkets in Hanoi. In the field of online payment, Security can be defined as protecting the details of transactions and customers from internal and external fraud or illegal use (Mat Shafie et al, 2020). Malhotra et al (2004) propose four aspects of security: "personal data collection", "customer's perception of control over personal data" "customer perception of the process" and "information security and how the organization uses personal information".…”

“…However, Trust and Security are believed to be the main influencing factors by another group of researchers (Culnan & Armstrong, 1999;Miyazaki & Fernandez, 2000;Changsu Kim et al, 2010). In addition, some authors also mentioned culture, credibility, benefits as factors that may positively affect the intention of using E-payment (Mat Shafie et al, 2020;Panhwer et al, 2020).…”