Factors Influencing Citizen Adoption of E-Government Services: A Cross-Cultural Comparison (Research in Progress)

Akkaya, Cigdem; Wolf, Petra; Krcmar, Helmut

doi:10.1109/hicss.2012.278

Cited by 31 publications

(24 citation statements)

References 24 publications

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“…To proper function the e-government initiatives, there should be IT savvy culture within government organizations as well as among the general public. Most of the governments around the world still are confronting the issues with regard to acceptance, adoption and use of e-government services regardless of the possible benefits of vast e-government projects [4][5][6] because issues are multi-dimensional in nature. The core issues of the e-government domain are from social side (user's demand) not from technical side [7].…”

Section: Background and Literature Evidencesmentioning

confidence: 99%

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Role of National Culture on the Use of e-Government Services in Sri Lanka

Ranaweera¹

2016

J Bus Fin Aff

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improvements will cause to attract and retain users for continuous use. Given the aforementioned evidences, the scope of this paper is to find an answer to the following research question. Research questionDoes national culture make impact on the use of e-government services in Sri Lanka?The rest of the paper is compiled as follows. The brief explanation on the background of the study and literature evidences are presented in section two, followed by the theoretical framework and the research model in section three. Research methodology and analysis is discussed in section four while section five is devoted to present the research results and discussion. Conclusion of the research, limitations and future research direction are brought in section six and seven. Background and Literature EvidencesApart from technical and management related factors, human factors which are related to cultural and social elements in developing countries are very much important for user behavioral decisions on the adoption and use of e-government services. Negligence of cultural traits will be acted as hindrances for adoption and use of new technological systems [10]. Hence, non-technological factors are very much important. However, few studies have been explored about the cultural influence on the adoption and use of e-government services [10,11]. Thus, culture makes remarkable influence on the acceptance and adoption of new technologies such as e-government services [14][15][16].Keywords: e-Government; Technology acceptance model; National culture; Structural equation modeling; Sri Lanka Introduction E-government means utilizing ICT facilities available in internet and web based technologies to offer government services to general public as well as to improve the government services [1][2][3]. To proper function the e-government initiatives, there should be IT savvy culture within government organizations as well as among the general public. Most of the governments around the world still are confronting the issues with regard to acceptance, adoption and use of e-government services regardless of the possible benefits of vast e-government projects [4][5][6] because issues are multi-dimensional in nature. The core issues of the e-government domain are from social side (user's demand) not from technical side [7]. Even though, some issues have been examined much more, still there are some other aspects which are yet to be explored [8]. These issues must be addressed not only from technical perspective but also social and cultural perspective [5]. The importance of culture for technology adoption and use in particular for the e-government services has been pointed out in prior studies [9][10][11][12][13][14][15][16]. Culture represents how social groups interact with each other and how distinguishes societies, institutes, professions or even countries. At the same time, culture explains how people in social groups interact with new technological innovations. However, it has not been paid much more attention regarding this particular fa...

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Section: Background and Literature Evidencesmentioning

confidence: 99%

“…The reported regression weight is 0.363 and this implies that use of e-government services is explained by 36.3% of national culture. [4,55,56] noted national culture make influence on adoption behavior. [14], based on their results have shown that access and skills to use e-government services may vary by culture.…”

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confidence: 99%

Role of National Culture on the Use of e-Government Services in Sri Lanka

Ranaweera¹

2016

J Bus Fin Aff

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“…According to Akkaya, et al [46], citizens are sensitive towards storage of their personal data, which has a negative influence on the intention to adopt and continue egovernment services. In Addition, security is defined as the protection of information or systems from unsanctioned intrusions or outflows [55].…”

Section: G Securitymentioning

confidence: 99%

“…Culture has been defined as "values, beliefs, norms and behavioural patterns of a group -people in a society for national culture, staff of an organisation for organisational culture, specific professions for professional" [47]. Akkaya, et al [46] state that many researchers recognize the importance of considering cultural characteristics in the development and use of online services.…”

Section: Culturementioning

confidence: 99%

“…Culture impacts citizens' intentions to use e-government services, including cultural influences, culture awareness and national culture [35,46]. Culture has been defined as "values, beliefs, norms and behavioural patterns of a group -people in a society for national culture, staff of an organisation for organisational culture, specific professions for professional" [47].…”

Section: Culturementioning

confidence: 99%

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An Exploratory study of proposed factors to Adopt e-government Services

Alateyah¹,

Crowder²,

Wills³

2013

IJACSA

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Abstract-this paper discusses e-government, in particular the challenges that face adoption of e-government in Saudi Arabia. In this research we define e-government as a matrix of stakeholders: governments to governments, governments to business and governments to citizens, using information and communications technology to deliver and consume services. egovernment services still face many challenges in their implementation and general adoption in many countries including Saudi Arabia. In addition, the background and the discussion identify the influential factors that affect the citizens' intention to adopt e-government services in Saudi Arabia. Consequently, these factors have been defined and categorized followed by an exploratory study to examine the importance of these factors. Therefore, this research has identified factors that determine if the citizen will adopt e-government services and thereby aiding governments in accessing what is required to increase adoption.

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Contextualizing Electronic Governance, Smart City Governance and Sustainable Infrastructure in India: A Study and Framework

Tyagi

Goyal

2021

Digital Cities Roadmap

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Factors Influencing Citizen Adoption of E-Government Services: A Cross-Cultural Comparison (Research in Progress)

Cited by 31 publications

References 24 publications

Role of National Culture on the Use of e-Government Services in Sri Lanka

Role of National Culture on the Use of e-Government Services in Sri Lanka

An Exploratory study of proposed factors to Adopt e-government Services

Contextualizing Electronic Governance, Smart City Governance and Sustainable Infrastructure in India: A Study and Framework

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