Abstract. User acceptance plays a pivotal role in success of all IS projects. Yet, most of the e-government endeavors worldwide have fallen short of their potential. Online transactions with public administrations are plagued with concerns of data protection and privacy resulting in reluctance to engage in egovernment. Although trust is confirmed to be an effective instrument for dealing with the anxiety of the faceless transactions, the majority of trust studies have been conducted in the context of e-commerce. Until now, relatively little research has focused on the role of trust influencing willingness of citizens to use e-government services. Based on a nationwide representative survey, our study contributes to prior literature by delivering the empirically-validated components of trust influencing the adoption of e-government in Germany. Enhanced with a research model of trust, this paper promotes a better understanding of the factors that halt or slow down e-government adoption in the German household.
This paper presents selected findings from a recent empirical research conducted in the context of modernization of public administrations. E-government adoption has reached a stagnation point over the last few years in the DACH region. The European Commission has been working intensively on projects aiming to overcome the existing digital barriers between EU Member States. Citizens repeatedly provide the same personal information to different public authorities, which causes frustration and inefficiency. The Once-Only Principle suggests that citizens should have the right of providing information to public authorities only once and that the provided data will be exchanged between national authorities of the EU Member States. By signing the Tallinn Declaration in October 2017, EU Member States have already committed to implement this principle. Sharing personal data of individuals between public authorities within national boundaries as well as with the public administrations of other EU Member States would assuredly ease-up data provision and increase efficiency. Yet, higher convenience comes at a cost of data protection and privacy, which becomes highly critical when sensitive personal data is involved. From this standpoint, a particular emphasis needs to be placed on understanding expectations, sensitivities and privacy related concerns of citizens, which is argued to be one of the key drivers behind the adoption of G2C e-government initiatives.
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