Components of Trust Influencing eGovernment Adoption in Germany

Abstract

Abstract. User acceptance plays a pivotal role in success of all IS projects. Yet, most of the e-government endeavors worldwide have fallen short of their potential. Online transactions with public administrations are plagued with concerns of data protection and privacy resulting in reluctance to engage in egovernment. Although trust is confirmed to be an effective instrument for dealing with the anxiety of the faceless transactions, the majority of trust studies have been conducted in the context of e-commerce. Until now, relatively little research has focused on the role of trust influencing willingness of citizens to use e-government services. Based on a nationwide representative survey, our study contributes to prior literature by delivering the empirically-validated components of trust influencing the adoption of e-government in Germany. Enhanced with a research model of trust, this paper promotes a better understanding of the factors that halt or slow down e-government adoption in the German household.

Citizens’ adoption of an electronic government system: towards a unified view

“…The slow adoption of eGov services has been acknowledged by recent studies (e.g., Akkaya et al 2011;Bwalya and Healy 2010;Lee et al 2011) and efforts have been made to identify the factors affecting the adoption of such services (e.g., Lu et al 2010;Schaupp et al 2010); however, none of these studies has made any further attempt to develop and validate an eGov-specific unified model to explain these phenomena. Recognising this existing gap in the literature, this research aims to develop a unified model of eGov adoption and validate it using primary data collected in an investigation of the electronic district (e-District) system in Bihar, India, as an aid to identifying the factors influencing citizens' intention to adopt an emerging eGov system.…”

Personalization has a Price, Controllability is the Currency: Predictors for the Intention to use Personalized eGovernment Websites

“…Whether someone is willing to disclose personal data also depends on the perceived sensitivity of the data requested (Andrade et al 2002;Castañeda and Montoro 2007). For the context of eGovernment services, Akkaya, Obermeier, Wolf, and Krcmar (2011) have found that concerns about data protection, privacy, and security are important barriers to use. These studies suggest that using different types of personal data, such as geographic, demographic, behavioral, or psychographic information for building the user profile affects users' feelings of trust in the system, their perceptions on the controllability of the personalization, and, hence, their intention to use the personalized system.…”

Can we Learn from Down Under How to Rise Up in E-Government? A Comparative Analysis of the Public Sector Competences in the German and Australian Higher Education Systems

“…Albeit ranging among the top performers (number five out of 138 countries) in the Global Competitiveness Index [37], Germany has problems improving its performance with regard to digitalisation due to the still stagnant adoption of egovernment. This keeps it from leveraging the benefits, e-government can offer, despite a high broadband penetration and the existence of digital skills [1,2,10]. One possible cause for this situation could lie in the federal structure of Germany, where " […] eGovernment policies have to be implemented largely through coordination mechanisms between national, regional and local public authorities rather than simply being forced top-down by national authorities."…”