Factors for strategic evaluation of enterprise information technologies

Sarkis, Joseph; Sundarraj, R. P.

doi:10.1108/09600030010325966

Cited by 92 publications

(57 citation statements)

References 31 publications

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“…The importance of this component is to investigate and analyse the current position of the organisation's internal function with respect to its supply chain management. This argument is parallel to what has been discussed by Ellinger (2000), Ferguson (2000), and Sarkis and Sundarraj (2000), where the effectiveness and supportiveness of the internal function is the key factor in making organisations work smoothly and successfully in their supply chain. Moreover, any improvement such as resources reallocation, revaluing business process and technology installation in the internal activities could reflect on the effectiveness of the whole SCM.…”

Section: Knowledge-based Systemsupporting

confidence: 49%

Collaborative Supply Chain Management: The Hybrid Knowledge-Based Development Approach of Suppliers-Customers Perspective

Udin

Mohtar

Othman

2014

OSCM: An Int. Journal

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Using a hybrid methodology (Knowledge Based, GAP analysis and AHP approach), the Knowledge-Based CSCM (KBCSCM) system was developed to assist in planning and designing a Collaborative Supply Chain Management (CSCM). The KBCSCM system has a capability to identify variables or factors that need to be improved immediately for supply chain collaboration development. The purpose of this paper is to discuss the approach / methodology that used to identify the key components that are need to be improved in developing a CSCM from the supplier and customer perspective. This paper also demonstrates the use of The Gauging Absence of Prerequisites (GAP) analysis and Analytic Hierarchy Process (AHP) technique that are embedded in the KBCSCM system, which is used to support the CSCM development. This paper deals with the perspective of auto parts suppliers and customers in the automotive industry on the ability to work together among suppliers, Original Equipment Manufacturers (OEMs) and customers in supply chain management (SCM). A case study approach has been used to gather data from 150 respondents in 8 different organisations through KBCSCM system. A series of questions was initially asked, followed by interviews to confirm the answers from respondents. By utilising GAP analysis and AHP technique, management could use the result to design the supply chain collaboration environment. The GAP analysis technique, which embedded in the knowledge-based system, is proposed to analyse the gap between the current and the desirable position (benchmark) for an effective implementation. The proposed framework enables suppliers and customers to identify key factors or issues that have greater improvement priority for supply chain collaboration development.

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Section: Knowledge-based Systemsupporting

confidence: 49%

Collaborative Supply Chain Management: The Hybrid Knowledge-Based Development Approach of Suppliers-Customers Perspective

Udin

Mohtar

Othman

2014

OSCM: An Int. Journal

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“…While some of the literature supports these ERP benefits and cites examples of successful implementations (for example [14,24,29]), there are also cases where benefits have failed to be realised (for example [3,25]). Mixed results indicate that further research is needed, and the reasons for certain implementations producing greater benefits than others need to be clarified.…”

Section: Benefits Of Erp Systemsmentioning

confidence: 99%

“…Similar to the first phase of organisational performance measurement, much of the ERP literature focuses solely on the financial impact (for example [15,24]). However, comparable to the critics of traditional firm measurement techniques, Sarkis and Sundarraj [25] criticise this technique for focusing on only one set of measures. As a result, a number of more balanced ERP PMSs (focusing on both financial and non-financial measures) have emerged.…”

Section: Organisational and Erp Performance Measurementmentioning

confidence: 99%

The Organisational Performance Impact Of ERP Systems On Selected Companies

Hart

Snaddon

2014

The South African Journal of Industrial Engineering

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There is a need to determine the performance benefits that firms gain from enterprise resource planning (ERP) systems, and the factors that contribute to success. Consequently, the central research problem is:To determine the impact of ERP systems on organisational performance by analysing achieved ERP benefits within the framework of a suitable performance measurement system (PMS), and to investigate the association between critical success factors (CSFs) and ERP benefits.A list of expected ERP benefits and CSFs is compiled. Performance measurement models are evaluated, and one model is designed to evaluate ERP impact. ERP experts refine identified ERP benefits and CSFs using structured interviews. These are built into a questionnaire, and used to survey South African (SA) companies in manufacturing, mining, and power generation.Results indicate that business benefits are realised by companies that implement ERP systems. By building benefits into the performance measurement model, a positive impact on organisational performance is observed. Although a core list of CSFs is identified, and three associations are found between CSFs and ERP benefits, further research is needed. OPSOMMINGDaar bestaan 'n behoefte om die voordeel wat onderneminghulpbronbeplanningstelsels aan ondernemings bied te bepaal en die faktore wat bydra tot die sukses daarvan te ondersoek. Die navorsingsvraag is dus:Om die impak van onderneminghulpbronbeplanningstelsels op die organisatoriese prestasie van ondernemings te ondersoek binne die raamwerk van 'n gepaste prestasiebestuurstelsel, asook die verband tussen kritiese suksesfaktore en onderneminghulpbronbeplanningstelsels.'n Lys van verwagte ondermeninghulpbronbeplanning voordele en kritiese suksesfaktore is saamgestel.Prestasiemeetmodelle is evalueer en een model is ontwerp om onderminghulpbronbeplanning se impak te evalueer. Hieruit word 'n vraelys saamgestel. Die vraelys word dan gerig aan Suid-Afrikaanse ondernemings in die vervaardiging-, mynbou-en kragopwekkingbedryf.Die resultate toon dat besigheidsvoordele realiseer word deur ondernemings wat onderneminghulpbronbeplanningstelsels implementeer. 'n Positiewe impak op organisatoriese prestasie word ervaar deur voordele by die prestasiemeetmodel in te sluit.

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“…Adapted from Sarkis and Sundarraj (2000) except for the last row, the information for which is provided by the authors.…”

Section: Multiple-criteria Analysis and Performance Measurement: Methmentioning

confidence: 99%

Multi-criteria analysis using latent class cluster ranking: An investigation into corporate resiliency

Mistry

Sarkis

Dhavale

2014

International Journal of Production Economics

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a b s t r a c tIn this paper, we introduce a multi-stage multiple criteria latent class model within a Bayesian framework that can be used to evaluate and rank-order objects based on multiple performance criteria. The latent variable extraction in our methodology relies on Bayesian analysis and Monte Carlo simulation, which uses a Gibbs sampler. Ranking of clusters of objects is completed using the extracted latent variables. We apply the methodology to evaluate the resiliency of e-commerce companies using balanced scorecard performance dimensions. Cross-validation of the latent class model confirms a superior fit for classifying the e-commerce companies. Specifically, using the methodology we determine the ability of different perspectives of the balanced scorecard method to predict the continued viability and eventual survival of e-commerce companies. The novel methodology may also be useful for performance evaluation and decision making in other contexts. In general, this methodology is useful where a ranking of elements within a set, based on multiple objectives, is desired. A significant advantage of this methodology is that it develops weighting scheme for the multiple objective based on intrinsic characteristics of the set with minimal subjective input from decision makers.

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Factors for strategic evaluation of enterprise information technologies

Cited by 92 publications

References 31 publications

Collaborative Supply Chain Management: The Hybrid Knowledge-Based Development Approach of Suppliers-Customers Perspective

Collaborative Supply Chain Management: The Hybrid Knowledge-Based Development Approach of Suppliers-Customers Perspective

The Organisational Performance Impact Of ERP Systems On Selected Companies

Multi-criteria analysis using latent class cluster ranking: An investigation into corporate resiliency

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