Collaborative Supply Chain Management: The Hybrid Knowledge-Based Development Approach of Suppliers-Customers Perspective

Abstract

Using a hybrid methodology (Knowledge Based, GAP analysis and AHP approach), the Knowledge-Based CSCM (KBCSCM) system was developed to assist in planning and designing a Collaborative Supply Chain Management (CSCM). The KBCSCM system has a capability to identify variables or factors that need to be improved immediately for supply chain collaboration development. The purpose of this paper is to discuss the approach / methodology that used to identify the key components that are need to be improved in developing a CSCM from the supplier and customer perspective. This paper also demonstrates the use of The Gauging Absence of Prerequisites (GAP) analysis and Analytic Hierarchy Process (AHP) technique that are embedded in the KBCSCM system, which is used to support the CSCM development. This paper deals with the perspective of auto parts suppliers and customers in the automotive industry on the ability to work together among suppliers, Original Equipment Manufacturers (OEMs) and customers in supply chain management (SCM). A case study approach has been used to gather data from 150 respondents in 8 different organisations through KBCSCM system. A series of questions was initially asked, followed by interviews to confirm the answers from respondents. By utilising GAP analysis and AHP technique, management could use the result to design the supply chain collaboration environment. The GAP analysis technique, which embedded in the knowledge-based system, is proposed to analyse the gap between the current and the desirable position (benchmark) for an effective implementation. The proposed framework enables suppliers and customers to identify key factors or issues that have greater improvement priority for supply chain collaboration development.

Supply Chain Integration: Does Organizational Culture Matter?

“…Customer collaboration improved an organization's ability to link customers within the supply chain effectively (Udin et al, 2008). Barratt (2004) suggested information exchange and collaboration based on relationships needed to be implemented at all levels within an organization including tactical and strategic.…”

A Macro and Micro-Level Evaluation of Stakeholders’ Collaboration for Sustainable City Logistics Operations

“…And, from the retrospect of supply chain collaboration in 57 Philippine manufacturing and servicing sectors; Gloria and Talavera (2014) identified trust as critical success factor for joint planning and decision making, and information sharing. The variables or factors that need to be improve when designing collaborative supply chain from the perspective of suppliers and customers in organization's internal and external supply chain has been investigated by Udin et al(2008) using an hybrid approach of a Knowledge-Based Collaboration SCM(KBCSCM) system. They utilize Gauging Absence of Prerequisites (GAP) and Analytic Hierarchy Process (AHP) techniques embedded in a Knowledge Based System (KBS) to support the supplier-customer strategic, integration, development and partnering in a supply chain collaborative framework.…”

Impediments of Collaborative Relationships in Automotive SMEs in Malaysia

“…Moreover, Applied Mechanics and Materials Vol. 663 the benefit of applying SCM include order cycle times and greater product availability [2,4,5,9,27].…”

“…Mainly those in developing nations face a variety of troubles that affect their efficiency and effectiveness in the long term. Among the many challenges which have not been extensively investigated include SMEs' supply chain collaboration and performance [3], which is a strategy to achieve competitiveness for companies [4]. Many firms have discovered that in order to be an impressive competitor and effective in the global business world, there is a need to evaluate firm performance and to have a good understanding of integration and information sharing.…”