Factors affecting the adoption of Internet Banking in Hong Kong—implications for the banking sector

Yiu, Chi Shing; Grant, Kevin; Edgar, David

doi:10.1016/j.ijinfomgt.2007.03.002

Cited by 312 publications

(201 citation statements)

References 60 publications

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“…Attempts to model e-commerce adoption often utililize behavioral models, such as the technology acceptance model (TAM) (Davis, 1989;Davis et al, 1989), but few studies consider customer acceptance of Internet banking (e.g., Yiu et al, 2007) and even fewer assess models cross-market (e.g., Pavlou and Chai, 2002). Proponents of Fishbein's and Ajzen's (1975) theory of reasoned action (TRA) and its derivatives (e.g.…”

Section: Introductionmentioning

confidence: 99%

Internet banking acceptance model: Cross-market examination

Alsajjan¹,

Dennis

2010

Journal of Business Research

234

168

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This is an authors' version of a paper accepted in its definitive form by the Journal of Business Research, © Elsevier, http://www.elsevier.com/wps/find/homepage.cws_home and has been posted by permission of Elsevier for personal use, not for redistribution. The article will be published in the Journal of Business Research, Volume 63 (2010 Internet Banking Acceptance Model: Cross-Market Examination AbstractThis article proposes a revised technology acceptance model to measure consumers' acceptance of Internet banking, the Internet Banking Acceptance Model (IBAM). Data was collected from 618 university students in the United Kingdom and Saudi Arabia. The results suggest the importance of attitude, such that attitude and behavioral intentions emerge as a single factor, denoted as "attitudinal intentions" (AI). Structural equation modeling confirms the fit of the model, in which perceived usefulness and trust fully mediate the impact of subjective norms and perceived manageability on AI. The invariance analysis demonstrates the psychometric equivalence of the IBAM measurements between the two country groups. At the structural level, the influence of trust and system usefulness on AI vary between the two countries, emphasizing the potential role of cultures in IS adoption. The IBAM is robust and parsimonious, explaining over 80% of AI.

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Section: Introductionmentioning

confidence: 99%

Internet banking acceptance model: Cross-market examination

Alsajjan¹,

Dennis

2010

Journal of Business Research

234

168

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“…It is the primary prerequisite for mass market technology acceptance, which depends on consumers' expectations about how technology can improve and simplify their lives [3]. Empirical studies on TAM have suggested that PU has a positive effect on the adoption of information technology [32].…”

Section: Perceived Usefulness (Pu)mentioning

confidence: 99%

Factors that influencing the usage of global distribution system

Budiasa

Suparta

Nadra

2018

J. Phys.: Conf. Ser.

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Abstract. The advancement of Tourism is supported by Information and CommunicationTechnology (ICT) innovation and changes. The use of GDS (Global Distribution System) i.e. Amadeus, Galileo, Sabre, and Worldspan in the tourism industry can increase the availability, frequency and speed of communication among the companies in providing services to potential tourists. This research is to investigate the factors that influence the actual use of GDS in the tourism industry especially travel agents, airlines and hotels in Bali. This research employed a mixed method of quantitative and qualitative approaches. Field surveys were conducted and 80 valid questionnaires were received and analyzed by using SPSS 17.0; descriptive, correlation, factor analysis and regression tests were conducted. The variables used are Perceived Ease of Use and Perceived Usefulness (Technology Acceptance Model); Awareness, Perceived Risk and Communication Channels are examined. This research revealed that Perceived Ease of Use, Perceived Usefulness, Awareness, and Communication Channels influence the Behavioural intention to use GDS, whereas Perceived Risk were found not significant influence the use of GDS. These findings enable travel agent, airline and hotel companies to make provision decision with respect to the actual use of GDS.

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“…Previous studies found that many factors influence and hinder the adoption of an online banking system. The customer's intention to adopt online banking is influenced not only by factors external to the customer such as the perceived usefulness and perceived ease of use of online banking [6], [7], but also by factors which are internal to the customer, such as self-efficacy and attitudinal factors (e.g., relative advantage, compatibility with respondents' values) [8], [9]. Factors that become barriers to the adoption of online banking are security, lack of awareness, and cost [2].…”

Section: Online Banking Adoptionmentioning

confidence: 99%

“…Like previous studies on conventional banking [6], [7], most researchers who have examined the antecedents of Islamic online banking adoption have used factors such as ease of use, perceived usefulness, and perceived benefit as the determinants of Islamic online banking adoption. Among the others, perceived usefulness and perceived benefits are the most important factors to Islamic online banking adoption [12]- [14], [16]- [18].…”

Section: Antecedents Of Islamic Online Banking Adoptionmentioning

confidence: 99%

Adoption of and Satisfaction with Islamic Online Banking: A Literature Review

Hati¹,

Dayana²

2017

Proceedings of the 2017 2nd International Conference on Financial Innovation and Economic Development (ICFIED 2017)

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Abstract.Although a large body of literature on Islamic banking exists, there is a dearth of literature on Islamic online banking, especially regarding customer adoption and satisfaction. To address this gap, this paper presents a thorough review of the Islamic banking literature that has examined customer adoption of and satisfaction with Islamic online banking. Based on the literature review, the paper evaluates the antecedents of customer adoption of and satisfaction with Islamic online banking. This study concludes by offering direction for future research.

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Factors affecting the adoption of Internet Banking in Hong Kong—implications for the banking sector

Cited by 312 publications

References 60 publications

Internet banking acceptance model: Cross-market examination

Internet banking acceptance model: Cross-market examination

Factors that influencing the usage of global distribution system

Adoption of and Satisfaction with Islamic Online Banking: A Literature Review

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