Internet banking acceptance model: Cross-market examination

Alsajjan, Bander; Dennis, Charles

doi:10.1016/j.jbusres.2008.12.014

Cited by 232 publications

(169 citation statements)

References 66 publications

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“…In all, 85 per cent were aged between 21 and 30 and all had at least high school education. In all, 96 per cent were students, appropriate as they are more representative of online shopping customers than are the general population (Alsajjan and Dennis, 2010).…”

mentioning

confidence: 99%

To immerse or not? Experimenting with two virtual retail environments

Papagiannidis

Pantano

See-To

et al. 2017

ITP

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If you would like to write for this, or any other Emerald publication, then please use our Emerald for Authors service information about how to choose which publication to write for and submission guidelines are available for all. Please visit www.emeraldinsight.com/authors for more information. About Emerald www.emeraldinsight.comEmerald is a global publisher linking research and practice to the benefit of society. The company manages a portfolio of more than 290 journals and over 2,350 books and book series volumes, as well as providing an extensive range of online products and additional customer resources and services.Emerald is both COUNTER 4 and TRANSFER compliant. The organization is a partner of the Committee on Publication Ethics (COPE) and also works with Portico and the LOCKSS initiative for digital archive preservation.*Related content and download information correct at time of download. Charles DennisThe Business School, Middlesex University, London, UK, and Michael BourlakisCranfield School of Management, Cranfield University, Cranfield, UK Abstract Purpose -The purpose of this paper is to examine the determinants of users' simulated experience in a virtual store and to show the subsequent impact of that experience on engagement. The outcome of that engagement is examined in relation to enjoyment, satisfaction and purchase intentions. Design/methodology/approach -The method comprised an experiment comparing users' perceptions of a standard 2D online clothing store with an enhanced, immersive one that aimed to provide shopping value approaching that of a traditional store by using a 3D experience where participants wore special glasses and a data glove. Findings -Results demonstrate the major role of telepresence components in simulated experience and the critical role of that experience, along with hedonic and utilitarian values, in engagement. Purchase intention is influenced by satisfaction, which is in turn influenced by enjoyment and engagement. Engagement in turn is influenced by utilitarian and hedonic value and the experience of product simulation or telepresence, which is composed of control, colour and graphics vividness, and 3D authenticity. In the immersive, 3D environment, experience is more associated with engagement and enjoyment, leading to greater purchase intention. The immersive, 3D environment, thus, has the potential to rival traditional shopping in terms of experience, resulting in higher sales for retailers and satisfaction for consumers. Originality/value -This work has evaluated a robust model of purchase intention and demonstrated it to hold not only in a 3D environment on a conventional computer platform, but also in an immersive one, where participants wear special glasses and a data glove. Keywords Simulation, Online shopping, E-commerce (B2B/B2C/B2G/G2C), Virtual world The current issue and full text archive of this journal is available on Emerald Insight at: www.emeraldinsight.com/0959-3845.htm 1. Introduction Traditional store retailers have long used retail "atmos...

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To immerse or not? Experimenting with two virtual retail environments

Papagiannidis

Pantano

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et al. 2017

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“…According to [14] perceived ease of use is the extent to which a person believes that using a particular system will be free of effort [4]. Perceived ease-of-use is a person's subjective perception of the effortlessness of a computer system, which affects the PU thus having an indirect effect on a user's technology acceptance [24].…”

Section: Perceived Ease Of Use (Peu)mentioning

confidence: 99%

“…According to [6] "PU is the extent to which a person believes that using a particular system will enhance his or her performance" [4]. [21] defined PU as the extent to which a person deems a particular system to boost his or her job performance.…”

Section: Perceived Usefulness (Pu)mentioning

confidence: 99%

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Factors that influencing the usage of global distribution system

Budiasa

Suparta

Nadra

2018

J. Phys.: Conf. Ser.

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Abstract. The advancement of Tourism is supported by Information and CommunicationTechnology (ICT) innovation and changes. The use of GDS (Global Distribution System) i.e. Amadeus, Galileo, Sabre, and Worldspan in the tourism industry can increase the availability, frequency and speed of communication among the companies in providing services to potential tourists. This research is to investigate the factors that influence the actual use of GDS in the tourism industry especially travel agents, airlines and hotels in Bali. This research employed a mixed method of quantitative and qualitative approaches. Field surveys were conducted and 80 valid questionnaires were received and analyzed by using SPSS 17.0; descriptive, correlation, factor analysis and regression tests were conducted. The variables used are Perceived Ease of Use and Perceived Usefulness (Technology Acceptance Model); Awareness, Perceived Risk and Communication Channels are examined. This research revealed that Perceived Ease of Use, Perceived Usefulness, Awareness, and Communication Channels influence the Behavioural intention to use GDS, whereas Perceived Risk were found not significant influence the use of GDS. These findings enable travel agent, airline and hotel companies to make provision decision with respect to the actual use of GDS.

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“…A review of literature shows that most of the previous studies conducted in the domain of e-banking, especially its acceptance were mainly focused on individuals (Al-Somali et al, 2009;Cheng et al, 2006;Alsajjan and Dennis, 2010). Very few studies have explored e-banking acceptance by corporate customers.…”

Section: Introductionmentioning

confidence: 99%

E-banking Adoption in Romanian Companies: Determining Factors and Model

Moga¹,

Nor²,

Mitrică³

2012

CIBIMA

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This paper investigates factors that influence Romanian companies to use Internet as a means to conduct their banking activities. The research model in this study was developed based on previous works that utilized technology acceptance theories and related empirical studies on the adoption of information technologies in economic activities, such as e-commerce and ebanking. Questionnaires were distributed to companies' managers in Romania. The data collected were subjected to factor analysis and multiple regression. The results show that compatibility, technical resources and self-efficacy have significant effect on the intention of the managers to use e-banking. Findings of this study indicate the importance of these three factors in influencing the Romanian companies to adopt e-banking. Addressing these factors in banks' marketing strategy may enhance their success to expand e-banking services to new corporate customers.

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Internet banking acceptance model: Cross-market examination

Cited by 232 publications

References 66 publications

To immerse or not? Experimenting with two virtual retail environments

To immerse or not? Experimenting with two virtual retail environments

Factors that influencing the usage of global distribution system

E-banking Adoption in Romanian Companies: Determining Factors and Model

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