Adoption of and Satisfaction with Islamic Online Banking: A Literature Review

Hati, Sri Rahayu Hijrah; Dayana, Tasya Aldiary

doi:10.2991/icfied-17.2017.28

Proceedings of the 2017 2nd International Conference on Financial Innovation and Economic Development (ICFIED 2017) 2017

DOI: 10.2991/icfied-17.2017.28

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Adoption of and Satisfaction with Islamic Online Banking: A Literature Review

Sri Rahayu Hijrah Hati¹,

Tasya Aldiary Dayana²

Abstract: Abstract.Although a large body of literature on Islamic banking exists, there is a dearth of literature on Islamic online banking, especially regarding customer adoption and satisfaction. To address this gap, this paper presents a thorough review of the Islamic banking literature that has examined customer adoption of and satisfaction with Islamic online banking. Based on the literature review, the paper evaluates the antecedents of customer adoption of and satisfaction with Islamic online banking. This study … Show more

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2024

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References 16 publications

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Neobank adoption: integrating the information systems effectiveness framework with the innovation resistance model

Bhatnagr,

Rajesh,

Misra

2024

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PurposeThis study aims to integrate Delone and McLean’s information system success (DMISS) model with the innovation resistance model to evaluate the relationship between behavioural intention to use (BIU) and innovation resistance in the context of neo-banking. The primary objective of this study is to identify the drivers of neo-banking adoption and the barriers to its adoption and incorporate constructs such as e-trust (ETR) and personal innovativeness (PIV) to provide a more comprehensive understanding of the factors influencing neo-banking adoption.Design/methodology/approachA structured survey-based questionnaire was used to gather data from a diverse sample population in India. The Partial Least Squares Structural Equation Modeling (PLS-SEM) model was employed to further examine the adoption of neobanking services and users' intention to use neobanking services.FindingsThis study reveals a significant correlation between BIU and the uptake of neobanking services, demonstrating the value of consumers' readiness to embrace these offerings. However, resistance to usage has emerged as a major obstacle for consumers concerned about data security, technology reluctance and perceived risks associated with digital-only neobanks.Research limitations/implicationsAnalysing the driving and restraining factors will provide substantial information on the formation of consumers' decision-making processes in the Indian banking industry, which is undergoing rapid digital transformation. This information is of great importance to scholars, practitioners and policymakers, as it highlights the factors that may facilitate or impede the adoption of neobanking in India. The outcomes of this analysis will be of particular interest to researchers, experts and stakeholders in the field as they will provide valuable insights into the dynamics of consumer behaviour in the Indian banking sector.Originality/valueThis study represents an initial effort to examine BIUs and usage resistance within the rapidly developing neobanking sector in India. The findings of this study build on the existing research in this area and contribute to the ongoing discussion on the adoption of neo-banking.

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Neobank adoption: integrating the information systems effectiveness framework with the innovation resistance model

Bhatnagr,

Rajesh,

Misra

2024

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Adoption of and Satisfaction with Islamic Online Banking: A Literature Review

Cited by 1 publication

References 16 publications

Neobank adoption: integrating the information systems effectiveness framework with the innovation resistance model

Neobank adoption: integrating the information systems effectiveness framework with the innovation resistance model

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