Factors Affecting Audio and Text-Based Communication Media Choice in Global Software Development Projects

Niinimäki, Tuomas; Piri, Arttu; Lassenius, Casper

doi:10.1109/icgse.2009.23

Cited by 28 publications

(17 citation statements)

References 24 publications

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“…This is also aligned with Paasivaara [65] regarding the importance of creating a community, and Kropp et al [11] regarding placing the team in the same room as a way of fostering communication. However, these conclusions are not fully in agreement with the finding of Niinimaki et al [22] with respect to the preference that technical personnel may have for using text-based…”

Section: Overall Perceptioncontrasting

confidence: 56%

“…To overeóme the identified challenges, Herbsleb stated in 2003 that GSD should combine different communication media, such as telephone calis, teleconferences, emails, and instant messaging [3]. Niinimaki et al [22] reviewed the way in which communication problems had been addressed in global organizations that used different media and systems by applying theories of media richness and media synchronicity. A comprehensive study on tools for GSD can be found in [18].…”

Section: Related Researchmentioning

confidence: 99%

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An exploratory study in communication in Agile Global Software Development

Yagüe

Garbajosa

Díaz

et al. 2016

Computer Standards & Interfaces

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Keywords:Global Distributed Software Development Agüe Exploratory research Tools and technologies Infrastructure Global software development (GSD) is gaining ever more relevance. Although communication is key in the exchange of information between team members, multi-site software development has introduced additional obstacles (different time-zones and cultures, IT infrastructure, etc.) and delays into the act of communication, which is already problematic. Communication is even more critical in the case of Agile Global Software Development (AGSD) in which communication plays a primary role. This paper reports an exploratory study of the effects of tools supporting communication in AGSD. More precisely, this paper analyses the perception of team members about communication infrastructures in AGSD. The research question to which this study responds concerns how development teams perceive the communication infrastructure while developing products using agile methodologies. Most previous studies have dealt with communication support from a highly technological media tool perspective. In this research work, instead, observations were obtained from three perspectives: communication among team members, communication of the status of the development process, and communication of the status of the progress of the product under development. It has been possible to show that team members perceive advantages to using media tools that make them feel in practice that teams are co-located, such as smartboards supported by effident video-tools, and combining media tools with centralized repository tools, with information from the process development and product characteristics, that allow distributed teams to effectively share information about the status of the project/process/product during the development process in order to overeóme some of the still existing problems in communication in AGSD.

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Section: Overall Perceptioncontrasting

confidence: 56%

Section: Related Researchmentioning

confidence: 99%

An exploratory study in communication in Agile Global Software Development

Yagüe

Garbajosa

Díaz

et al. 2016

Computer Standards & Interfaces

View full text Add to dashboard Cite

show abstract

“…This affects not only the quality of communication, but the choice of communication media. For example, team members who are not confident with their English language skills may prefer instant messaging or email over telephone or video conferencing, as text-based media provide more time to comprehend and compose a response [51]. But text-based media do not convey the visual or auditory queues that convey important information such as how well a participant truly understands a conversation [51].…”

Section: Culture and Languagementioning

confidence: 99%

Global software development and collaboration

2010

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While organisations recognise the advantages offered by global software development, there are many socio-technical barriers that affect successful collaboration in this inter-cultural environment. In this paper we present a review of the global software development literature where we highlight collaboration problems experienced by a cross-section of organisations in twenty-six studies. We also look at the literature to answer how organisations are over-coming these barriers in practice. We build on our previous study on global software development where we define collaboration as four practices related to agreeing, allocating, and planning goals, objectives, and tasks among distributed teams.We found that the key barriers to collaboration are geographic, temporal, cultural, and linguistic distance; the primary solutions to overcoming these barriers include site visits, synchronous communication technology, and knowledge sharing infrastructure to capture implicit knowledge and make it explicit.

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“…This method enables players to be more comfortable participating in discussions and to collaborate with others as they can overcome their low self-conception of their foreign language skills. Since English is usually used as the working language in GSD projects, using instant messaging enables cross-cultural teams to mitigate issues related to language barriers such as the diversity of dialects and the variants of English [57]. In addition, [58] found that the efficiency of discussion between software stakeholders via instant messaging is higher than that of face-to-face discussion, especially in cross-cultural teams.…”

Section: "It Was Even Hard For Me To Figure Out One New [Idea] After mentioning

confidence: 99%