Evaluating festival attributes adopting S-D logic: The mediating role of visitor experience and visitor satisfaction

Troisi, Orlando; Santovito, Savino; Carrubbo, Luca; Sarno, Debora

doi:10.1177/1470593118772207

Cited by 26 publications

(22 citation statements)

References 52 publications

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“…Past research has found that consumer attitudes are one of the most critical antecedents in predicting purchase intentions [11,12,18,52,58]. Moreover, the decision-making process can be influenced by factors such as brand awareness, comparing alternatives, perceived quality, and perceived credibility of the brands and their products [33,48,50,52,54,[59][60][61][62][63]. On the other hand, destination choice is generally understood to be influenced by similar factors as product purchase intentions.…”

Section: Purchase and Visit Intentionsmentioning

confidence: 99%

Beauty and Celebrity: Korean Entertainment and Its Impacts on Female Indonesian Viewers’ Consumption Intentions

Halim

Kiatkawsin

2021

Sustainability

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The Korean entertainment industry’s popularity and global reach has prompted private companies and destination management organizations to place Korean products and position Korea as a destination to international viewers. Korean celebrities have also been found to form positively perceived Korean beauty standards, consequently serving as an antecedent of Korean beauty product awareness and perceived beauty product quality among international audiences. Although previous studies have found that audience involvement with entertainment mediums has positively impacted product purchase and visitation, a comprehensive investigation of the audience involvement’s multi-dimensionality has yet to be conducted, specifically, on the distinction between Korean entertainment (movies, TV dramas, TV shows, etc.) involvement and celebrity worship. The present study attempts to fill the research gap by comprehensively examining the role of audience involvement with Korean entertainment, celebrity worship, brand awareness, and perceived Korean beauty product quality on product purchase intentions as well as intentions to visit Korea. A total of 327 female Indonesian Korean entertainment audiences then validated the proposed conceptual framework. The structural equation modeling results found emotional involvement, referential reflection, and entertainment-driven celebrity worshipping tendencies to be significant antecedents of Korean beauty product purchase and Korea visit intentions.

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Section: Purchase and Visit Intentionsmentioning

confidence: 99%

Beauty and Celebrity: Korean Entertainment and Its Impacts on Female Indonesian Viewers’ Consumption Intentions

Halim

Kiatkawsin

2021

Sustainability

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“…We have been able to address results in the industrial context that are less common in the VcC literature, which has devoted the most attention to the relationship between the company and consumer (B2C) (e.g. [53,54]) or, in second place, between companies (B2B) in the scope of services.…”

Section: Key Findingsmentioning

confidence: 99%

Value Co-Creation and Satisfaction in B2B Context: A Triadic Study in the Furniture Industry

2020

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Research on Value co-Creation (VcC) has been more extensive in B2C (business-to-consumer) than in B2B (business-to-business) and mainly for service contexts, under dyadic approaches (supplier–client). Moreover, research has paid little attention to the impacts of VcC on Satisfaction in its duality: Social and Economic Satisfaction. As a novelty, this study examines VcC in B2B industrial relationships in the triad of supplier–manufacturer–client. A model proposes VcC as an antecedent of manufacturer’s Economic Satisfaction, with the mediating role of Social Satisfaction. The model is empirically contrasted for a sample of 77 firms from an industrial panel—the Spanish Furniture Market Observatory. The triadic approach is depicted with bi-directional relationships of the manufacturer with its main supplier and main client). Results evidence that VcC and Economic Satisfaction are greater in the manufacturer–main client relationship. Moreover, the manufacturer’s Satisfaction relies on its social dimension, which has a key role to produce Economic Satisfaction. Results also show asymmetry in the supply chain, different from those with the main supplier. Implications for managers invite to achieve a long-term VcC chain with all business partners, the focus being on manufacturer’s social dimension, so the triad supplier–manufacturer–client could be better aligned.

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“…and is characterized by a deeply rooted community. The project started in 2012 to meet the seasonal adjustment of tourism flows, ignoring that they were just limited to the summer months ( for seaside tourism) and Christmas time ( for festivals illuminations, Troisi et al, 2017). The project had the challenging remit to build a wiser community of tourism actors, both on the industry side and on the tourist side.…”

Section: Smartour: the Story Of A No Profit Association And A Tourism Appmentioning

confidence: 99%

The role of technology and institutions in tourism service ecosystems

Barile

Ciasullo

Troisi

et al. 2017

TQM

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Purpose Given the growing attention on service ecosystem and the role played by technology and institutions in shaping of actors’ relations and interactions, the purpose of this paper is to examine a tourism environment with the lens of service ecosystem in order to derive a deeper understanding on the underlying mechanisms. Design/methodology/approach A mixed methodology was used. First, literature review based on service ecosystems framework was conducted to critically analyze the roles of technology and institutions to shape a tourism service ecosystem. Then a case study was conducted. Findings Two main findings are described: the role and the characteristics of physical and virtual engagement touchpoints in the emergence of a tourism service ecosystems; and the relationship between technology and institutions in the resource integration. In particular, the authors conclude that institutions can shape the usage of technology which, in turn, can enable and imply the emergence of new institutions, continually adjusting the system of the tourism service ecosystem. Practical implications The analysis contributes to deepening the knowledge about value co-creation processes and engagement expedients in tourism destination, explaining the role of institutions and technology in helping actors to integrate resources and exchange services. The study can also be useful for practitioners in search for powerful tool to increase the competitiveness of a tourism destination. Originality/value The study is one of the first attempts to conceptualize and operationalize a tourism destination in a service ecosystem framework. In this way it contribute to enhance scientific knowledge in a tourism management literature.

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Evaluating festival attributes adopting S-D logic: The mediating role of visitor experience and visitor satisfaction

Cited by 26 publications

References 52 publications

Beauty and Celebrity: Korean Entertainment and Its Impacts on Female Indonesian Viewers’ Consumption Intentions

Beauty and Celebrity: Korean Entertainment and Its Impacts on Female Indonesian Viewers’ Consumption Intentions

Value Co-Creation and Satisfaction in B2B Context: A Triadic Study in the Furniture Industry

The role of technology and institutions in tourism service ecosystems

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