The role of technology and institutions in tourism service ecosystems

Barile, Sergio; Ciasullo, Maria Vincenza; Troisi, Orlando; Sarno, Debora

doi:10.1108/tqm-06-2017-0068

Cited by 96 publications

(72 citation statements)

References 84 publications

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“…Despite the exploration of the role of actors' engagement and resource integration in fostering innovation in some contributions from S-D logic [8], the drivers for service innovation have been not been systematized in service research. Furthermore, the nature of the relationship between technologies and value co-creation has not yet been clarified [26].…”

Section: Technology Value Co-creation and Innovationmentioning

confidence: 99%

“…Moreover, the significance of interactive features leads to the introduction of other key enabling dimensions, such as users' engagement and empowerment, that can modify the value co-creation experience [54] which is built collaboratively during the interaction between actors. Then, according to a social vision, context-based variables (such as institutions in work based on a service ecosystems view [26]) and an actor's attitude [55,56], capabilities, and their specific performing roles are viewed as external variables that can shape the value co-creation process.…”

Section: Technology Value Co-creation and Innovationmentioning

confidence: 99%

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Technology, Value Co-Creation and Innovation in Service Ecosystems: Toward Sustainable Co-Innovation

et al. 2020

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The work identifies the main enabling dimensions and the strategic drivers to foster value co-creation and sustainable innovation in service ecosystems. The aim is to explore how resource and knowledge integration, through technology-mediated interactions, can lead to the emergence of novelties (new products, services, processes, social, and environmental practices). Based on a re-elaboration of literature, the study introduces a framework that describes the main drivers for managing the emergence of value co-creation and innovation (co-design, co-development, co-delivery, co-learning) across the contexts of exchange of service ecosystems (micro, meso, and macro). A “meta”-level is conceptualized to investigate how management can harmonize an actor’s objectives with an ecosystem’s goal to encourage the diffusion and renewal of a sustainable and innovation-oriented culture. The empirical research applies the framework proposed in the theoretical section to a case study analysis on “Palm”, an Italian company that designs and produces wood packaging. The technique employed is qualitative content analysis. The findings permit conceptualization of the key strategic levers for the management of co-creation and to increase managers’ and scholars’ understanding of (1) the enablers of value co-creation and innovation; (2) the mechanisms leading to knowledge renewal and the continuous production of sustainable innovation.

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Section: Technology Value Co-creation and Innovationmentioning

confidence: 99%

Section: Technology Value Co-creation and Innovationmentioning

confidence: 99%

Technology, Value Co-Creation and Innovation in Service Ecosystems: Toward Sustainable Co-Innovation

et al. 2020

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“…Our findings are consistent with results of [41] found that, cloud computing offers solutions spread across the wide-spectrum of information technologies and hence will consolidate its position as a viable model in the years to come, also Similarly, [42] stated that cloud computing offers multiple advantages to (SME) that these advantages motivate several enterprises to consider outsourcing their applications (business processes) to this emerging computing environment. As [43] findings reveal that usage of technology in the field of tourism, can adjusting the tourism service ecosystem.…”

Section: Resultsmentioning

confidence: 91%

Innovation and Transformation of Service Business Models through Cloud Technology to Achieve Co-Creation Value within the Service Ecosystem

Sirianni¹,

Singer²,

Sabbagh³

2019

JSSM

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The primary purpose of this study is to use the principles of service science as a foundation approach to provide a path for innovation and transformation service business models (SBMs) through the power of cloud technology within the service ecosystem. In addition, this research, contributes to improve the understanding for the business dynamics behind this transformation in such a way that to explain the processes for GDL to transition to SDL business innovation models. Moreover, this paper seeks to answer the question that how cloud to create value in the context of SBMs within the service ecosystem? This paper is one of the first attempts to integrate these disciplines, so that it offers an original contribution by propose the novel trend in the form of a path with 5 steps for SBMs innovation and transformation and also co-create value. This research has a qualitative approach to seek to answer the research questions that has been adopted based on Kitchenham et al. (2009) seven steps guidelines for conducting a systematic literature review. This paper is the first systematic reviews on the business models that is supported through cloud technology so that conducted using the 45 research articles shortlisted were discussed and analyzed and finally on that basis, a path with 5 steps is provided to answer the research questions. Moreover, this study provides insights to SMEs, ICT vendors, service providers and government agencies to align the business models with cloud services for the most benefits. It also to act as a guide for practitioners to seek and apply such models in their business in order to produce smart solutions that can provision even smarter services.

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“…First, it is confirmed that technology and other institutional arrangements, such as norms, practices and symbols, cannot work in isolation but should consider the existing structures of the service ecosystems into which they are introduced (Barile et al, 2017). In other words, the technological focus of SSs must be complemented by the institutional focus of S-D l. Indeed, in the presented example, introducing mechanisms of collective intelligence (by means of collective knowledge systems) for rumor detection or even introducing automatic systems for fake news detection without leveraging users' engagement is a useless job because communities need to know and feel OSNs' attempts to align with their needs and take care of them to foster users' participation and to reduce misinformation.…”

Section: Implications and Conclusionmentioning

confidence: 99%

Online Social Network Viability: Misinformation Management Based on Service and Systems Theories

Gaeta¹,

Loia²,

Sarno³

et al. 2018

IJBM

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This paper provides a practical example of how service and systems theories can be successfully integrated to develop a comprehensive analysis and theorization of solutions for a specific issue, that is, misinformation management in online social network sites (OSNs). A literature review and elaboration of different theories (service science, service-dominant logic, viable systems approach) and approaches (collective intelligence and collective knowledge systems, group decision making) specifically related to ONS is developed and presented in the form of propositions and constructs. It results that the issue of misinformation in OSNs can be analyzed as a threat to service (eco) system viability, while technological solutions, engagement and the participation of communities by means of collective knowledge systems should be adopted as strategies to align with relevant supra-systems to survive. The originality of the paper relies on the following: (i) expanding service research analysis horizons to OSNs; (ii) providing a practical example of how Service Science, Service-Dominant Logic and Viable Systems Approach perspectives can be integrated to theorize and practically find ways to re-shape contexts, such as OSN misinformation management; and (iii) presenting a multidisciplinary conceptual model to the OSN literature, based on service systems and service ecosystems, linking theory to practice.

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The role of technology and institutions in tourism service ecosystems

Cited by 96 publications

References 84 publications

Technology, Value Co-Creation and Innovation in Service Ecosystems: Toward Sustainable Co-Innovation

Technology, Value Co-Creation and Innovation in Service Ecosystems: Toward Sustainable Co-Innovation

Innovation and Transformation of Service Business Models through Cloud Technology to Achieve Co-Creation Value within the Service Ecosystem

Online Social Network Viability: Misinformation Management Based on Service and Systems Theories

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