Enterprise Content Management: An Integrated Perspective on Information Management

Päivärinta, Tero; Munkvold, Bjørn Erik

doi:10.1109/hicss.2005.244

Cited by 71 publications

(117 citation statements)

References 9 publications

Supporting

Mentioning

112

Contrasting

Unclassified

Order By: Relevance

“…Based on the literature review, it becomes apparent that most studies are ECMS design-oriented in nature, thus proposing methods, standards and frameworks for ECMS adoption and implementation [6,9,10,15,34]. This is in agreement with Vom Brocke et al [12] and Munkvold et al [9] who found that most of the early work on ECMS mainly discusses implementation, adoption and customization of these systems.…”

Section: Literature Review On Ecmssupporting

confidence: 58%

“…Although these topics are useful, it does not help practitioners to understand the ways in which ECMS can actually be used in a specific organizational context. However, one exception is a study conducted by Paivarinta and Munkvold [10] that is found to be useful in this regard. In their paper, the authors identify a framework for ECMS implementation and has call for managerial attention.…”

Section: Literature Review On Ecmsmentioning

confidence: 99%

“…In their paper, the authors identify a framework for ECMS implementation and has call for managerial attention. The framework of Paivarinta and Munkvold (2005) explain that the realization of ECMS objectives vary among cases and is seemingly dependent on the business area or domain in which the enterprise is operating. They mention that an ECMS implementation should be aligned with the enterprise model to ensure that "it can build meaningful information systems to support the operations" [10, p.5].…”

Section: Literature Review On Ecmsmentioning

confidence: 99%

“…Prior Enterprise Content Management Systems (ECMS) research concentrates mostly on two specific areas: (1) technology aspects such as ECMS components and customizations of these components [4][5][6][7][8] and (2) ECMS deployment aspects that include change management and implementation [9,10]. Even though these areas are important, a number of authors have expressed their views that these studies provide insufficient evidence to understand practices that relate to ECMS-use in organizations (Bianco and Furthermore, previous ECMS literature highlights two main concerns.…”

Section: Introductionmentioning

confidence: 99%

“…Even though these areas are important, a number of authors have expressed their views that these studies provide insufficient evidence to understand practices that relate to ECMS-use in organizations (Bianco and Furthermore, previous ECMS literature highlights two main concerns. Firstly, a few researchers contend that ECMS and business process structures are two strongly related fields that have not yet been related through empirical research [10][11][12][13][14][15]. These authors suggest that future research needs to study how business process structures relate to organizations' implementation, adoption, design and use of ECMS.…”

Section: Introductionmentioning

confidence: 99%

See 4 more Smart Citations

Exploring the Use of Enterprise Content Management Systems in Unification Types of Organizations

Arshad

Mehat

Ariff

2014

EPJ Web of Conferences

View full text Add to dashboard Cite

Abstract. The aim of this paper is to better understand how highly standardized and integrated businesses known as unification types of organizations use Enterprise Content Management Systems (ECMS) to support their business processes. Multiple case study approach was used to study the ways two unification organizations use their ECMS in their daily work practices. Arising from these case studies are insights into the differing ways in which ECMS is used to support businesses. Based on the comparisons of the two cases, this study proposed that unification organizations may use ECMS in four ways, for: (1) collaboration, (2) information sharing that supports a standardized process structure, (3) building custom workflows that support integrated and standardized processes, and (4) providing links and access to information systems. These findings may guide organizations that are highly standardized and integrated in fashion, to achieve their intended ECMS-use, to understand reasons for ECMS failures and underutilization and to exploit technologies investments.

show abstract

Section: Literature Review On Ecmssupporting

confidence: 58%

Section: Literature Review On Ecmsmentioning

confidence: 99%

Section: Literature Review On Ecmsmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

See 3 more Smart Citations

Exploring the Use of Enterprise Content Management Systems in Unification Types of Organizations

Arshad

Mehat

Ariff

2014

EPJ Web of Conferences

View full text Add to dashboard Cite

show abstract

Learning dynamic information needs: A collaborative topic variation inspection approach

Liu

Chang

2009

J. Am. Soc. Inf. Sci.

View full text Add to dashboard Cite

For projects in knowledge-intensive domains, it is crucially important that knowledge management systems are able to track and infer workers' up-to-date information needs so that task-relevant information can be delivered in a timely manner. To put a worker's dynamic information needs into perspective, we propose a topic variation inspection model to facilitate the application of an implicit relevance feedback (IRF) algorithm and collaborative filtering in user modeling. The model analyzes variations in a worker's task-needs for a topic (i.e., personal topic needs) over time, monitors changes in the topics of collaborative actors, and then adjusts the worker's profile accordingly. We conducted a number of experiments to evaluate the efficacy of the model in terms of precision, recall, and F-measure. The results suggest that the proposed collaborative topic variation inspection approach can substantially improve the performance of a basic profiling method adapted from the classical RF algorithm. It can also improve the accuracy of other methods when a worker's information needs are vague or evolving, i.e., when there is a high degree of variation in the worker's topic-needs. Our findings have implications for the design of an effective collaborative information filtering and retrieval model, which is crucial for reusing an organization's knowledge assets effectively. IntroductionInformation seeking or searching is regarded as the primary activity of knowledge workers when they execute tasks. The 2004 International Data Corporation (IDC) Report (Feldman, 2004) estimated that 90% of a company's accessible information is only used once. If knowledge cannot be accessed easily and reused effectively, the accumulated information is essentially useless and the company's production costs will increase because similar knowledge must be recreated. Thus, successful knowledge management (KM) practices require an understanding of workers' information needs to ensure effective information-seeking activities when they perform long-term tasks.Although some KMSs incorporate information retrieval (IR) functions, workers find it difficult to express their information needs by using short query terms (LaBrie & St. Louis, 2003;Pons-Porrata, Berlanga-Llavori, & Ruiz-Shulcloper, 2007;Ruthven, 2001). In many cases the worker may only have a general idea about a topic and may be uncertain about what information is required to execute the task at hand (Belkin, Oddy, & Brooks, 1982;Jansen, 2005;White, Jose, & Ruthven, 2003, White & Kelly, 2006. The anomalous state of knowledge (ASK) hypothesis, posits that a searcher's information needs arise from an anomaly in the state of knowledge; thus, there is a gap between their knowledge about a task and the perceived requirements of the task. The gap is called the information need and results in information-seeking activities to solve the problem, i.e., satisfy the searcher's information needs (Belkin et al., 1982;Byström & Järvelin, 1995;Mackay, 1960;Taylor, 1968;. To address this problem, we prop...

show abstract

Untitled

Ding

Jacob

Zhang

et al. 2009

J. Am. Soc. Inf. Sci.

View full text Add to dashboard Cite

Enterprise Content Management: An Integrated Perspective on Information Management

Abstract: Abstract

Cited by 71 publications

References 9 publications

Exploring the Use of Enterprise Content Management Systems in Unification Types of Organizations

Exploring the Use of Enterprise Content Management Systems in Unification Types of Organizations

Learning dynamic information needs: A collaborative topic variation inspection approach

Untitled

Contact Info

Product

Resources

About