Embracing Four Tensions in Human-Computer Interaction Research with Marginalized People

Liang, Calvin; Munson, Sean A.; Kientz, Julie A.

doi:10.1145/3443686

Cited by 111 publications

(38 citation statements)

References 129 publications

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“…The term 'marginalized' is used throughout this paper instead of 'underserved', 'underrepresented', or 'vulnerable'. Our paper reflects the view that the term 'marginalized' better reflects "a failing of society, rather than a failing of any individual person" [82]. Nonetheless, we acknowledge it can be problematic to ascribe any term to a community from outside the community [129].…”

Section: Debates About Participationmentioning

confidence: 88%

“…The exact role to be created for community members is variable depending on the context of the project, but the role for the researcher in these approaches is clearly intended as a reflective, engaged participant and not a distanced scientist. Liang et al [82] identify tensions for HCI researchers working with marginalized groups that may guide such reflections, focusing on the nature of engagement with community partners (whether engagement is extractive or tokenizes identities), membership of researchers in the community, disclosure of researcher stance, and the nature of allyship in the pursuit of social change.…”

Section: Reflexive Practicementioning

confidence: 99%

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A Systematic Review and Thematic Analysis of Community-Collaborative Approaches to Computing Research

Cooper

Horne

Hayes

et al. 2022

CHI Conference on Human Factors in Computing Systems

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HCI researchers have been gradually shifting attention from individual users to communities when engaging in research, design, and system development. However, our field has yet to establish a cohesive, systematic understanding of the challenges, benefits, and commitments of community-collaborative approaches to research. We conducted a systematic review and thematic analysis of 47 computing research papers discussing participatory research with communities for the development of technological artifacts and systems, published over the last two decades. From this review, we identified seven themes associated with the evolution of a project: from establishing community partnerships to sustaining results. Our findings suggest that several tensions characterize these projects, many of which relate to the power and position of researchers, and the computing research environment, relative to community partners. We discuss the implications of our findings and offer methodological proposals to guide HCI, and computing research more broadly, towards practices that center communities.

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Section: Debates About Participationmentioning

confidence: 88%

Section: Reflexive Practicementioning

confidence: 99%

A Systematic Review and Thematic Analysis of Community-Collaborative Approaches to Computing Research

Cooper

Horne

Hayes

et al. 2022

CHI Conference on Human Factors in Computing Systems

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show abstract

“…To provide context to our inquiry and analysis, we are including details on author background and positions [6,47,64]. The frst author has extensive experience both as a formally trained professional laboratory biologist and as community biolab member and manager.…”

Section: Positionalitymentioning

confidence: 99%

“Short on time and big on ideas”: Perspectives from Lab Members on DIYBio Work in Community Biolabs

Lange

Dunn

Peek

2022

Designing Interactive Systems Conference

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DIYbio challenges the status quo by positioning laboratory biology work outside of traditional institutions. HCI has increasingly explored the DIYbio movement, but we lack insight into sites of practice such as community biolabs. Therefore, we gathered data on eleven community biolabs by interviewing sixteen lab managers and members. These labs represent half of identifed organizations in scope worldwide. Participants detailed their practices and motivations, outlining the constraints and opportunities of their community biolabs. We found that lab members conducted technically challenging project work with access to high-end equipment and professional expertise. We found that the unique nature of biowork exacerbated challenges for cooperative work, partially due to the particular time sensitivities of work with living organisms. Building on our fndings, we discuss how community biolab members are creating new approaches to laboratory biology and how this has design implications for systems that support non-traditional settings for scientifc practice. CCS CONCEPTS• Human-centered computing → Human computer interaction (HCI).

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“…In order to minimize these kinds of harms, researchers have called for new approaches and methodologies that account for historical contexts and systems of oppression (e.g. [7,25,32,40,48,58,64]). In this section, following feminist methodology, we reflect on our approach to this research and the ways in which our positions in the world, our goals, and our beliefs shape our interpretation of the findings [7].…”

Section: Research Approach and Researcher Positionalitymentioning

confidence: 99%

Not Another School Resource Map: Meeting Underserved Families' Information Needs Requires Trusting Relationships and Personalized Care

Robertson¹,

Salehi²

2022

Preprint

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Public school districts across the United States have implemented school choice systems that have the potential to improve underserved students' access to educational opportunities. However, research has shown that learning about and applying for schools can be extremely time-consuming and expensive, making it difficult for these systems to create more equitable access to resources in practice. A common factor surfaced in prior work is unequal access to information about the schools and enrollment process. In response, governments and non-profits have invested in providing more information about schools to parents, for instance, through detailed online dashboards. However, we know little about what information is actually useful for historically marginalized and underserved families. We conducted interviews with 10 low-income families and families of color to learn about the challenges they faced navigating an online school choice and enrollment system. We complement this data with four interviews with people who have supported families through the enrollment process in a wide range of roles, from school principal to non-profit staff ("parent advocates"). Our findings highlight the value of personalized support and trusting relationships to delivering relevant and helpful information. We contrast this against online information resources and dashboards, which tend to be impersonal, target a broad audience, and make strong assumptions about what parents should look for in a school without sensitivity to families' varying circumstances. We advocate for an assets-based design approach to information support in public school enrollment, which would ask how we can support the local, one-on-one support that community members already provide.CCS Concepts: • Human-centered computing → Empirical studies in HCI; Collaborative and social computing.

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Embracing Four Tensions in Human-Computer Interaction Research with Marginalized People

Cited by 111 publications

References 129 publications

A Systematic Review and Thematic Analysis of Community-Collaborative Approaches to Computing Research

A Systematic Review and Thematic Analysis of Community-Collaborative Approaches to Computing Research

“Short on time and big on ideas”: Perspectives from Lab Members on DIYBio Work in Community Biolabs

Not Another School Resource Map: Meeting Underserved Families' Information Needs Requires Trusting Relationships and Personalized Care

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