Effects of Age, Gender, and Emotional Labor Strategies on Job Outcomes: Moderated Mediation Analyses

Cheung, Francis; Tang, Catherine So‐kum

doi:10.1111/j.1758-0854.2010.01037.x

Cited by 62 publications

(88 citation statements)

References 44 publications

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“…Age was selected as a variable based on the studies by Schaubroeck and Jones (2000) and Cheung and Tang (2010). According to Carstensen's socioemotional selectivity theory (Carstensen, Isaacowitz, & Charles, 1999), older individuals, because of years of work experience, are more cognizant than younger individuals regarding what kinds of work events influence emotions positively and negatively (Cho, Rutherford, & Park, 2013).…”

Section: Controlled Linkagesmentioning

confidence: 99%

The Impact of Job Involvement on Emotional Labor to Customer-Oriented Behavior

Wang

Chang

2016

Journal of Nursing Research

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It has become an increasingly popular practice for hospital organizations to work to promote the COB of their nursing staffs. The results of this study prove empirically that a relationship exists among EL, COB, and JI in nurses. This study contributes to the related literature, enhances the knowledge of hospital and nursing administrators with regard to EL and COB, and offers a reference for hospital managers who are responsible for designing and executing multidisciplinary programs and for managing hospital-based human resources.

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Section: Controlled Linkagesmentioning

confidence: 99%

The Impact of Job Involvement on Emotional Labor to Customer-Oriented Behavior

Wang

Chang

2016

Journal of Nursing Research

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“…H2: Personality is positively associated to emotional labor. Association between Emotional Labor and Burnout Grandey et al (2012) revealed that deep acting is positively associated to increased job satisfaction [30], and increased personal accomplishment (Cheung & Tang, 2010) [31]. Surface acting is positively related with emotional exhaustion exhaustion in teachers but they didn't find any positive association between deep acting and burnout.…”

Section: The Job Demand Resource Theory (Jd-r)mentioning

confidence: 99%

Personality Traits, Burnout, and Emotional Labor Correlation among Teachers in Pakistan

Khalil¹,

Khan²,

Raza³

et al. 2017

JSSM

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The main purpose of this research is to study the impact of personality on job burnout among educators. Additionally the role of emotional labor on the relationship of personality and burnout is also investigated. In this model, job burnout (exhaustion, depersonalization and lack of personal accomplishment) is a dependent variable; personality (extraversion, neuroticism, agreeableness, openness to experience and conscientiousness) is an independent variable, while emotional labor (surface acting and deep acting) is a mediating variable. To investigate the relationship among above stated variables, correlation and multiple regression analysis were conducted. Questionnaires were used to collect the data from 199 secondary level teachers of private schools. The results of correlation and multiple regression showed the negative impact of personality on burnout, positive impact of personality on emotional labor, and the negative impact of emotional labor on job burnout. Discussion, suggestions, implications, and recommendations selection and training are provided.

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“…Zależności między strategiami pracy emocjonalnej a dobrostanem pracownika często są wyjaśniane [16,17] na gruncie teorii zachowania zasobów (conservation of resources -COR) Hobfolla [18]. Zgodnie z nią źródłem stresu jest rzeczywista utrata zasobów lub ryzyko utraty.…”

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“…Z kolei okazywanie emocji naturalnie odczuwanych nie wymaga wydatkowania energii i zasobów, może natomiast prowadzić do pozyskania zasobów, ponieważ wiąże się z większą satysfakcją i mniejszym dystresem w pracy, a także z poczuciem osiągnięć osobistych [19,17].…”

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Crisis in the valuation, emotional labor and occupational burnout among teachers of religion

Lachowska¹,

Starczewski²

2015

Med Pr

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StreszczenieWstęp: W artykule analizowano związek kryzysu wartości oraz strategii pracy emocjonalnej z wypaleniem zawodowym w grupie świeckich nauczycieli religii. Analizowano też rolę pracy emocjonalnej jako mediatora związku między kryzysem wartości a wypaleniem. W badaniach uwzględniono trzy strategie pracy emocjonalnej: pracę powierzchowną, głęboką i okazywanie emocji naturalnie odczuwanych. Materiał i metody: Badaniami objęto 169 świeckich nauczycieli religii (24% -mężczyźni, 76% -kobiety). W badaniach zastosowano opracowany przez Olesia Kwestionariusz do Badania Kryzysu w Wartościowaniu, Kwestionariusz Wypalenia Zawodowego Maslach (Maslach Burnout Inventory) oraz Skalę Pracy Emocjonalnej (the Emotional Labor Scale) opracowaną przez Diefendorffa, Croyle i Gosserand. Wyniki: Kryzys wartości jest istotnym czynnikiem wypalenia zawodowego w grupie świeckich nauczycieli religii. Praca powierzchowna i okazywanie emocji naturalnie odczuwanych mediują związek kryzysu w wartościowaniu z wyczerpaniem emocjonalnym, depersonalizacją, a także z poczuciem braku osiągnięć -praca powierzchowna zwiększa wypalenie zawodowe, natomiast redukuje je okazywanie emocji naturalnie odczuwanych. Nie potwierdzono związku pracy głębokiej z wypaleniem zawodowym. Wnioski: Zasadne jest poszukiwanie czynników sprzyjających okazywaniu w pracy emocji naturalnie odczuwanych, a także tych redukujących pracę powierzchowną. Med. Pr. 2015;66(5):687-700 Słowa kluczowe: wypalenie zawodowe, praca emocjonalna, praca powierzchowna, praca głęboka, okazywanie emocji naturalnie odczuwanych, kryzys w wartościowaniu Abstract Background: This article presents an analysis of the relationship between the crisis of values and in the valuation, the strategy of emotional labor, and occupational burnout in the group of lay teachers of religion. In addition, the role of emotional labor as a mediator of the relationship between the crisis of values and burnout was analyzed. Three strategies of emotional labor were considered in the study: surface acting, deep acting, and expression of naturally felt emotions. Material and methods: The study was conducted in a group of 169 lay teachers of religion (males -24%, females -76%), using the Questionnaire for Investigating Crisis in Valuation developed by Oleś, the Maslach Burnout Inventory, and the Emotional Labour Scale developed by Diefendorff, Croyle and Gosserand. Results: The crisis of values and in the valuation is an important factor responsible for occupational burnout in the group of lay teachers of religion. Surface acting and expression of naturally felt emotions mediate the relationship between crisis in the valuation and emotional exhaustion, depersonalization and lack of personal accomplishment. Surface acting increases, while the expression of naturally felt emotions decreases occupational burnout. Deep acting is not related with occupational burnout. Conclusions: It is justified to seek factors favoring the expression of naturally felt emotions, and also those reducing surface acting. Med Pr 2015;66(5):687...

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Effects of Age, Gender, and Emotional Labor Strategies on Job Outcomes: Moderated Mediation Analyses

Cited by 62 publications

References 44 publications

The Impact of Job Involvement on Emotional Labor to Customer-Oriented Behavior

The Impact of Job Involvement on Emotional Labor to Customer-Oriented Behavior

Personality Traits, Burnout, and Emotional Labor Correlation among Teachers in Pakistan

Crisis in the valuation, emotional labor and occupational burnout among teachers of religion

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