The Impact of Job Involvement on Emotional Labor to Customer-Oriented Behavior

Wang, Meiling; Chang, Shu‐Chen

doi:10.1097/jnr.0000000000000114

Cited by 14 publications

(15 citation statements)

References 41 publications

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“…Both these dimensions reflect the way that nurses interact with patients, and are thus indicative of the expressive caring function (Mlinar, ). Immersion in one's work heightens motivational processes that impact on work performance, and ultimately becomes a primary predictor of organizational effectiveness and patient‐oriented behavior (Wang & Chang, ), with job demands and resources influencing job involvement (Han, ).…”

Section: Discussionmentioning

confidence: 99%

“…Nurses in Wang and Chang's () study demonstrating positive emotion and avoiding expression of negative emotions had a positive influence on patients’ client‐orientated behavior. High values of job involvement related positively to the expression of positive emotions (Wang & Chang, ).…”

Section: Introductionmentioning

confidence: 98%

“…Job involvement is a person's psychological identification with his/her job (Kanungo, ; Katrinli et al, ). It is related to organizational identification, which is an important employee attitude that influences nurses’ performance, motivation and job satisfaction in the workplace (Kanungo, ), and has been found to be positively related to client‐orientated behavior and work performance (Wang & Chang, ). Nurses in Wang and Chang's () study demonstrating positive emotion and avoiding expression of negative emotions had a positive influence on patients’ client‐orientated behavior.…”

Section: Introductionmentioning

confidence: 99%

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Relationship of nurses’ intrapersonal characteristics with work performance and caring behaviors: A cross‐sectional study

Geyer¹,

Coetzee

Ellis

et al. 2018

Nursing & Health Sciences

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This study aimed to describe intrapersonal characteristics (professional values, personality, empathy, and job involvement), work performance as perceived by nurses, and caring behaviors as perceived by patients, and to examine the relationships among these variables. A cross-sectional design was employed. A sample was recruited of 218 nurses and 116 patients in four private hospitals and four public hospitals. Data were collected using self-report measures. Data analysis included descriptive statistics, exploratory and confirmatory factor analyses, hierarchical linear modelling, correlations, and structural equation modeling. Nurses perceived their work performance to be of high quality. Among the intrapersonal characteristics, nurses had high scores for professional values, and moderately high scores for personality, empathy and job involvement. Patients perceived nurses' caring behaviors as moderately high. Professional values of nurses were the only selected intrapersonal characteristic with a statistically significant positive relationship, of practical importance, with work performance as perceived by nurses and with caring behaviors as perceived by patients at ward level. Managers can enhance nurses' work performance and caring behaviors through provision of in-service training that focuses on development of professional values.

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Section: Discussionmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 98%

Section: Introductionmentioning

confidence: 99%

See 1 more Smart Citation

Relationship of nurses’ intrapersonal characteristics with work performance and caring behaviors: A cross‐sectional study

Geyer¹,

Coetzee

Ellis

et al. 2018

Nursing & Health Sciences

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show abstract

“…Job involvement is the attitude of the worker, which will be reflected in the work, organization, colleagues, and situation. Work input would affect the behavior of the worker ( Hwang and Han, 2015 ; Wang and Chang, 2016 ). Hsu et al (2019) believed that job involvement is more effective in assessing employees’ work attitudes than job satisfaction.…”

Section: Introductionmentioning

confidence: 99%

Validation of the Double Mediation Model of Workplace Well-Being on the Subjective Well-Being of Technological Employees

Chang

Hsu

2022

Front. Psychol.

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In recent years, workplace well-being has been a popular research topic, because it is helpful to promote employees’ welfare, thereby bringing valuable personal and organizational outcomes. With the development of technology, the technology industry plays an important role in Taiwan. Although the salary and benefits provided by the technology industry are better than other industries, the work often requires a lot of time and effort. It is worth paying attention to whether a happy workplace will bring subjective well-being for the technology industry in Taiwan. This study explored the influence of workplace well-being, job involvement, and flow on the subjective well-being. The research was conducted by a questionnaire survey. A total of 256 employees in the technology industry in the Nanzi Processing Zone in Kaohsiung City, Taiwan were surveyed. Collected data were analyzed by statistical methods, such as multivariate and structural equation models. The study results indicated that workplace well-being, flow, and job involvement have a positive and significant impact on the subjective well-being. In addition to having a direct impact on subjective well-being, flow is also a significant variable to mediate the impact of workplace well-being to subjective well-being. In addition, job involvement also affects subjective well-being through flow, which means that the state of selflessness at work is the most important factor affecting subjective well-being. Finally, based on the research findings, the researcher provided practical suggestions to the government and the technology industry.

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“…Kim & Wang, 2018;Lee & Ji, 2018) and turnover intention . So far, almost all research on the relationship between emotional labour and work engagement have assumed that the relationship between the two was linear, and the correlation coefficient between emotional labour and work engagement is between .231 and .316 (Mauno et al, 2016;Wang & Chang, 2016).…”

Section: What Does This Paper Contribute To the Wider Global Clinical Community?mentioning

confidence: 99%

Curvilinear relationship between emotional labour and work engagement in nurses: A correlational study

Yao

Wei

et al. 2021

Journal of Clinical Nursing

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Aims and Objectives: To examine if there was a curvilinear relationship between emotional labour and work engagement in Chinese nurses.Background: Emotional labour has both positive and negative effects on work engagement, but the curve relationship between the two has not been tested. Design: Correlational design.Methods: Multi-stage stratified random sampling was used to recruit samples, and 528 nurses from 5 tertiary first-class general hospitals were recruited in Henan Province. Data were collected by using Hong and Kim's Emotional Labor Scale for nurse and the Utrecht Work Engagement Scale-9. Curve estimation was used to explore the functional model between emotional labour and work engagement. Results were reported according to the STROBE Statement. Results:The three dimensions of emotional labour, 'emotional control effort in profession', 'patient-focused emotional suppression' and 'emotional pretense by norms', had a function relationship of quadratic (R 2 = .57, p < .001), quadratic (R 2 = .569, p < .001) and cubic (R 2 = .238, p < .001), respectively, with work engagement. Conclusions:There was a one-way increasing quadratic function relationship between 'emotional control effort in profession' and work engagement. However, 'patient-focused emotion suppression' and 'emotional pretense by norms' had an inverted U-shaped curve relationship with work engagement. Below the moderate level, 'patient-focused emotion suppression' and 'emotional pretense by norms' were positively related to work engagement. After a certain level, they were negatively related to work engagement.Relevance to clinical practice: Our results may provide evidences to manage nurses' emotional labour and improve their work engagement. It seems that encouraging or training nurses to learn and master more strategies of emotional control may improve work engagement. Moreover, nursing managers should fully recognise the positive and negative effects of different levels of emotional suppression and emotional pretense on work engagement, so as to develop targeted management strategies.

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The Impact of Job Involvement on Emotional Labor to Customer-Oriented Behavior

Cited by 14 publications

References 41 publications

Relationship of nurses’ intrapersonal characteristics with work performance and caring behaviors: A cross‐sectional study

Relationship of nurses’ intrapersonal characteristics with work performance and caring behaviors: A cross‐sectional study

Validation of the Double Mediation Model of Workplace Well-Being on the Subjective Well-Being of Technological Employees

Curvilinear relationship between emotional labour and work engagement in nurses: A correlational study

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