In this study, we examined the relationship between emotional labor and burnout as well as job satisfaction. Besides, we also explored whether psychological capital (PsyCap) moderated the emotional labor-burnout or job satisfaction associations. In total, 264 full-time Chinese school teachers in China were recruited. Results showed that PsyCap was related to emotional labor, burnout, and job satisfaction in the hypothesized direction. Furthermore, PsyCap moderated the association between emotional labor and the outcome variables. For instance, positive association between surface acting on depersonalization as well as negative association with job satisfaction was weaker when PsyCap was high. In addition, positive association between deep acting and job satisfaction was further reinforced among participants with high PsyCap but not among participants with low PsyCap. Finally, the relationships of PsyCap with depersonalization as well as job satisfaction were more salient among employees who reported infrequent use of expression of naturally felt emotion. Limitations and implications of the study were discussed.
This study adopted social exchange theory to investigate whether work‐to‐family enrichment functioned as a mediator between work support (supervisor support, co‐worker support, and organisational support) and job satisfaction among 543 employees in two cities in China. A series of confirmatory factor analyses (CFA) supported a 10‐item Work Support Scale measuring supervisor support, co‐worker support, and organisational support. Structural equation modelling (SEM) results showed that work‐to‐family enrichment fully mediated the association of supervisor support and organisational support with job satisfaction. Based on multiple group comparisons, the proposed model fit both genders and family types (single living with extended family vs. married living with family members). The critical ratios for parameter differences indicated that the relationship between work‐to‐family enrichment and job satisfaction was significantly stronger for females than for males. The implications of findings and directions for future research on work–family enrichment are discussed in the paper.
Based on socioemotional selectivity theory (SST; Carstensen, Isaacowitz, & Charles, 1999), we examined the role of age on the selection of emotional labor strategies, and how the latter mediated the association between age / gender and job satisfaction as well as psychological health. We also examined whether gender would moderate the association between age and emotional labor strategies. Correlation results showed that age was related to the use of deep acting and the expression of naturally felt emotions. Furthermore, results showed that the conditional indirect effect of deep acting between age and job satisfaction was significant, and the significant effect was found in both gender groups. Limitations and practical implications are discussed.
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