Quality of Work Life as a Mediator Between Emotional Labor and Work Family Interference

Abusive supervision and work–family conflict: The path through emotional labor and burnout

“…One type of emotional labor, surface acting, is characterized by outward displays of emotion that do not match the actor's true feelings, whereas deep acting occurs when employees aim to experience the emotions that are expected in their job (Hochschild, 1983). Surface acting has been found to result in harmful outcomes such as diminished quality of work life, job satisfaction and health as well as increased burnout (Beal, Trougakos, Weiss, & Green, 2006;Bono & Vey, 2005;Brotheridge & Lee, 2002;Cheung & Tang, 2009;Grandey, 2003;Naring, Briet, & Brouwers, 2006).…”

“…In addition, surface acting is positively associated with work-family conflict both from family to work and from work to family (Cheung & Tang, 2009;Montgomery, Panagopolou, & Benos, 2005;Montgomery, Panagopolou, de Wildt, & Meenks, 2006;Seery, Corrigall, & Harpel, 2008;Yanchus, Eby, Lance, & Drollinger, 2010). This relationship is believed to exist as surface acting actively creates dissonance between felt and displayed emotions by modulating emotional responses or faking emotional expression (Grandey, 2000).…”

An investigation on the effect of cognitive emotion regulation strategies on job satisfaction

“…Most studies in the field of emotion regulation in organization have considered emotional labor, which means the occurrence of emotions according to the organization rules, and the focus of most studies has been on customer service (Hochschild, 1983: Ashforth & Homphrey, 1993Abraham, 1998;Grendy, 2000;Cheung & Tang, 2009;Richards & Hackett, 2012). While, each organization has different relationships with various people at different stages, the employee will regulate their emotions at any moment of their life, especially when a negative or positive event happens.…”

Culture, Work and Emotion

“…Although he has not contributed a paper here, his ideas and encouragement is well appreciated. (Austin et al 2007;Diefendorff et al 2008;Humphrey et al 2008), human geography (Dyer et al 2008), social work and social policy (Seery et al 2008;Cheung & Tang 2009), media and communication (Richardson et al 2008;Zhang & Zhu 2008) and tourism and hospitality (Kim 2008;Wong & Wang 2009 …”