Effectiveness of E-Government Online Services in Australia

Abstract

Electronic government (e-government) breaks down the barrier of distance and time, and offers the potential for government to better deliver its contents and services, and interact with citizens and businesses. Australia has been recognized as one of e-government leaders internationally. All the three levels (federal, state and local) of Australian government organizations have increasingly embraced e-government. With few years of e-government practices in Australia, it is critical to evaluate the current applications and explore more effective strategies for the next phase of e-government. This study aims to identify what factors affect the effectiveness of Australian e-government online services. In the study, a research model is proposed and data collections are completed based on two questionnaire-based surveys from internal and external users of Australian e-government Web sites respectively. Furthermore, data analyses are conducted to test proposed hypotheses. The findings show that Web presence quality and information quality influence effectiveness of e-government online services more than system quality from user perspectives. Several recommendations and future trends are also presented in the chapter.

Perspectives of citizens towards e-government in Thailand and Indonesia: A multigroup analysis

“…To strengthen the basis provided by Gilbert et al (2004), the authors conducted a review of relevant academic literature (Aldrich et al 2002;Brannen and Cornett 2001;Bretschneider et al 2003;Vidgen 2002, 2006;Edmiston 2003;Guo and Lu 2004;Hung et al 2005;Koh and Prybutok 2003;Musso et al 2000;Norris and Moon 2005;West 2001). They also studied white papers written by government departments, agencies, and think-tanks such as the cities of San Francisco (USA); Köln (Germany); Rosenheim (Germany); Salzburg (Austria), Vienna (Austria); US Association for Federal Information Resources Management; US National Audit Office; New South Wales (Australia) Audit Office; and the Accenture Government Executive Series.…”

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