E-Government Functionality and Website Features: A Case Study of Indonesia

Rahardjo, Edhy; Mirchandani, Dinesh A.; Joshi, Kailash

doi:10.1080/1097198x.2007.10856437

Cited by 18 publications

(7 citation statements)

References 17 publications

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“…Indonesia, Southeast Asia's behemoth, has had limited success with e-government, in part due to endemic corruption, lack of political will, and shortages of qualified personnel (Rose 2004;Rahardjo, Mirchandan, and Joshi 2007). Its efforts have rarely moved beyond simple web pages, although Surabaya, the second largest city, has initiated an e-procurement system.…”

Section: Southeast Asiamentioning

confidence: 97%

Asian geographies of e-government

Warf

2014

Eurasian Geography and Economics

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Roughly, 40 percent of people in Central, South, East, and Southeast Asia now use the Internet. Given the technology's growth, many governments have adopted it to reshape how they interact with their citizens, including tax collection and service provision. There are a variety of applications of e-government ranging from downloading of forms to more interactive types, such as applications for licenses, Internet voting, and citizen input into public policy. This paper opens with a review of e-government and its implications. Second, it turns to the digital divide in Asia, a major obstacle to e-government implementation. Third, it utilizes two measures of e-government compiled by the United Nations: the e-government readiness and e-participation scores, to provide an overview of how e-government implementation varies among the region's countries. The fourth part offers a series of vignettes that highlight how e-government varies among countries, including the most and least successful examples. It concludes by emphasizing that there is no standard model that can be used to understand the phenomenon; rather e-government must be understood contextually and in a geographically specific manner.The extremely rapid growth of the Internet -now used by 37 percent of the world's population -has unleashed enormous changes in how the planet's netizens (Internet users) communicate, are entertained, shop, obtain information, and interact. It has also changed how governments interact with their citizens. Electronic government, or e-government, has become increasingly widespread not only in the economically developed world, but in developing countries as well. Definitions of e-government vary (Yildiz 2007), but all involve the use of the Internet to deliver government information and services, change administrative procedures, and improve citizen input and participation. Web 2.0, which allows users to interact with government bureaucracies rather than just passively receive information, has expedited this process considerably. The topic has been extensively scrutinized by scholars (for a review, see Rocheleau 2007). However, the bulk of such work concentrates on e-government in economically developed countries, while developing ones have been largely overlooked (Basu 2004).This paper examines e-government in Asia (here defined to exclude the Middle East), including its Central, South, East, and Southeast components. It has two primary goals: first, it seeks to illustrate that e-government has made steady gains throughout the region. Second, it demonstrates that social and spatial context matters: e-government preparedness, implementation, policies, and effects are highly uneven among (and likely *

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Section: Southeast Asiamentioning

confidence: 97%

Asian geographies of e-government

Warf

2014

Eurasian Geography and Economics

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“…Keuntungan yang diperoleh dengan egovernment adalah akses ke layanan egovernment dapat 24 jam sehari, adanya transparansi, pengurangan biaya, peningkatan kualitas dan kecepatan layanan (Kurfalı et al, 2017). Selain itu, dengan e-government dapat dipercaya sehingga memberikan potensi yang lebih besar untuk membangun komunikasi terbuka, partisipasi dan dialog antara warga negara, swasta dan pemerintah dalam penyusunan regulasi (Rahardjo et al, 2007).…”

Section: Pendahuluanunclassified

“…Pemerintah membangun e-government yang didefinisikan sebagai cara bagi pemerintah untuk menggunakan teknologi informasi dan komunikasi paling inovatif, terutama aplikasi Internet berbasis web, untuk menyediakan akses yang lebih nyaman kepada warga dan swasta dalam memperoleh informasi dan layanan pemerintah, untuk meningkatkan kualitas layanan, dan untuk memberikan kesempatan yang lebih besar untuk berpartisipasi dalam lembaga dan proses demokrasi (Fang, 2002). Dalam penelitian (Rahardjo et al, 2007) mengelompokkan fungsi egovernment menjadi 7 kategori yaitu: pegawai pemerintah (yaitu, fasilitasi komunikasi, efisiensi dan efektivitas pegawai pemerintah), (ii) transaksi (yaitu, fasilitasi transaksi keuangan dengan pemerintah), (iii) layanan (yaitu, fasilitasi transaksi non-finansial dengan pemerintah), (iv) informasi lokal (yaitu, fasilitasi penyampaian informasi lokal) (v) pertemuan pemerintah (yaitu, fasilitasi transparansi pemerintah), (vi) konstituen (yaitu, fasilitasi umpan balik dari warga), dan (vii) sumber daya pemerintah (fasilitasi penyampaian sumber daya).…”

Section: E-governmentunclassified

Hubungan Kualitas Website, Kepercayaan dan Niat Untuk Menggunakan Pada Penggunaan E-Government: Studi Kasus Sistem Informasi Ketenagakerjaan (Sisnaker)

Suryono¹

2021

j. ketenagakerjaan

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Perkembangan teknologi dan informasi mengakibatkan perubahan bagi pemerintah dalam memberikan pelayanan kepada stakeholder terkait. Kementerian Ketenagakerjaan secara khusus memberikan layanan bidang ketenagakerjaan dengan membangun sistem informasi ketenagakerjaan (SISNAKER) yang dapat diakses secara online. Penelitian ini bertujuan untuk menganalisa kualitas website yang berpengaruh terhadap niat untuk menggunakan Sisnaker. Data dikumpulkan menggunakan survei online 2041 pengguna Sisnaker Model penelitian dievaluasi dengan menggunakan Smart PLS. Berdasarkan hasil, faktor kualitas website, mempunyai pengaruh positif terhadap kepercayaan, dan kepercayaan mempunyai pengaruh positif terhadap niat untuk menggunakan layanan. Kementerian Ketenagakerjaan dapat meningkatkan kualitas situs web pada aspek konten, kemudahan dan meningkatkan responsivitas agar mampu meningkatkan kepercayaan dan jumlah pengguna layanan

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“…The (Rose, 2004;Rahardjo, Mirchandani, & Joshi, 2007;Hermana, et al, 2012;Prahono & Elidjen, 2015;Choi, et al, 2016;Aritonang, 2017). Indonesia conducts an internal evaluation of the implementation of e-government through the Indonesian e-Government Rating (PeGI) by the Ministry of Communications and Informatics (MCI) and the Electronic-Based Government System Index (SPBE) by the Ministry of Administrative and Bureaucratic Reform (PAN-RB).…”

Section: Introductionmentioning

confidence: 99%

– The Asian Conference on Media, Communication & Film 2020: Official Conference Proceedings

2021

MediAsia Official Conference Proceedings

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E-Government Functionality and Website Features: A Case Study of Indonesia

Cited by 18 publications

References 17 publications

Asian geographies of e-government

Asian geographies of e-government

Hubungan Kualitas Website, Kepercayaan dan Niat Untuk Menggunakan Pada Penggunaan E-Government: Studi Kasus Sistem Informasi Ketenagakerjaan (Sisnaker)

– The Asian Conference on Media, Communication & Film 2020: Official Conference Proceedings

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